Velde Cadillac Buick GMC

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

5.0
94 lifetime reviews.
  • Buying a car, made easy.

    Stu Spencer made us feel at home. His knowledge of the automobile was exemplary. He walked us through all the controls, taking the time to make su...

    Dealer Response

    Thank you for your kind words Dean. We are ecstatic that you and Dana had such a great experience. Please don't hesitate to let us know how else...


    Show Full Review

    Stu Spencer made us feel at home. His knowledge of the automobile was exemplary. He walked us through all the controls, taking the time to make sure we understood each one before moving on to the next. He will be highly recommended by me, to my friends (and even those I don't particularly like) when they are in the market for a new or used vehicle. I also would like to thank Dave Koehne for giving me Stu's name and Rory for keeping us company while we waited. Overall, this was the most pleasant and rewarding experience buying a car, that my wife, Dana, and I have ever experienced.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words Dean. We are ecstatic that you and Dana had such a great experience. Please don't hesitate to let us know how else we can help. Thanks again!


    Hide Full Review
  • Service - oil change routine maintenance

    Everyone was awesome! Welcoming and friendly! I always take my Cadillac to Velde for Service. The Service Department is the best!


    Show Full Review

    Everyone was awesome! Welcoming and friendly! I always take my Cadillac to Velde for Service. The Service Department is the best!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Velde Team

    The Velde team always takes care of our concerns and treats us like "family." They listen to what we need when we bring our cars in for maintenan...


    Show Full Review

    The Velde team always takes care of our concerns and treats us like "family." They listen to what we need when we bring our cars in for maintenance and ensure it is completed in a very timely manner. Having a freshly washed car at the end is also very much appreciated.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Timely Completion

    The service work was done as promised and COMPLETED ON TIME. Service personnel are always a pleasure to work with.


    Show Full Review

    The service work was done as promised and COMPLETED ON TIME. Service personnel are always a pleasure to work with.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Worth the Drive

    Great Service Department. Thorough, details matter. They want to have a happy, pleased customer when they leave. They are on time, courteous an...


    Show Full Review

    Great Service Department. Thorough, details matter. They want to have a happy, pleased customer when they leave. They are on time, courteous and considerate of you and your time. Dependable. Easy to make an appointment. Clean shop. They know my sweet Encore Buick inside and out and probably do MORE checks when servicing it than they tell me.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Knowledgable, Timely, and Hospitable!

    Mr. Kerry Roos was very easy to communicate with via email with regards to dates and times that were available to come and test drive the vehicle....


    Show Full Review

    Mr. Kerry Roos was very easy to communicate with via email with regards to dates and times that were available to come and test drive the vehicle. He also clearly communicated which sales consultant I would be referred to once I arrived. When I pulled in, I was greeted promptly by sales associates respectfully and was introduced to Mr. Carl Johnson quickly. He then took over as my resource for the rest of the appointment, showing me features of the 2015 Buick Verano that I was interested in test driving. We went on a test drive, through the rain, and he did a very good job at guiding me through the driving path while also showing off additional features of the car. He was extremely knowledgeable and answered all questions thoroughly and effectively. When we returned from the test drive, he ran through the rain for an umbrella, even though we ended up using the service garage. Mr. Johnson was timely in submitting the paperwork for the credit check and loan offers for the car. Once a final price was agreed upon, Mr. Roos then explained insurance options and services effectively and the paperwork was signed. Lastly, once the car arrived home, I had noticed some areas with chipped paint and Mr. Johnson was quick to resolve the issue and apologized for the inconvenience. If I know anyone looking for a new vehicle, I will for sure send them towards Mr. Johnson's way! On a final note, I appreciated having Mr. Johnson as my sales consultant because he was very hospitable and comparable to my lifestyle and personality, which made it easy to express concerns and ask questions. He made the experience pleasant and stress-free. Thank you for making this transition as smooth as it could be!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • 2012 Cadillac CTS Wagon

    Hank Diaz responded quickly to my inquiry on cars.com. He was very polite, knowledgeable and honest. We reached a deal over the phone with my tr...


    Show Full Review

    Hank Diaz responded quickly to my inquiry on cars.com. He was very polite, knowledgeable and honest. We reached a deal over the phone with my trade within a few hours and I drove 500 miles to exchange vehicles. When I arrived it was a beautiful showroom and great people....even met the owner. No hassle transaction and I spent two hours with Hank programming and getting familiar with the vehicle. Well worth the drive to deal with such professionals. Thank you Hank!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Great Service an Good Buy's!

    You could not ask for, better people to deal with then the Velde Dealer . From the salesmen, to the shop people, to the office people. You will ge...


    Show Full Review

    You could not ask for, better people to deal with then the Velde Dealer . From the salesmen, to the shop people, to the office people. You will get treated right here!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Truck or Car Care:

    People At Velde's are so nice every time ,I come in. They are so helpful with your every need . Be it a big Fix, or a small one. They will help yo...

    Dealer Response

    Thanks for your kind words Bessie. Please don't hesitate to let us know how else we can help.


    Show Full Review

    People At Velde's are so nice every time ,I come in. They are so helpful with your every need . Be it a big Fix, or a small one. They will help you get it done! Could not go to a better place to get your truck, or car fixed!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your kind words Bessie. Please don't hesitate to let us know how else we can help.


    Hide Full Review
  • Great Service an Good Buy's!

    You could not ask for, better people to deal with then the Velde Dealer . From the salesmen, to the shop people, to the office people. You will ge...

    Dealer Response

    Thanks for your kind words Bessie. We hope you're enjoying your new vehicle, and please don't hesitate to let us know how else we can help.


    Show Full Review

    You could not ask for, better people to deal with then the Velde Dealer . From the salesmen, to the shop people, to the office people. You will get treated right here!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for your kind words Bessie. We hope you're enjoying your new vehicle, and please don't hesitate to let us know how else we can help.


    Hide Full Review