Reviews
Happy they offer pickup/drop off of my car for oil
Happy they offer pickup/drop off of my car for oil changes. Makes it easier at oil change time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
I always have great service with Shottenkirk’s service
I always have great service with Shottenkirk’s service department. Kirk and Danielle always take care of our vehicles
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!
They do a excellent Job in the service Dept.
They do a excellent Job in the service Dept.as to paying close attention to your needs !
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
The dealership has always been very good to deal with and
The dealership has always been very good to deal with and always treated me fairly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!
Sales supermodel was exceptional and educated about all
Sales supermodel was exceptional and educated about all types of vehickes ! Easy to work with!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!
They were very courteous and respectful and they will
They were very courteous and respectful and they will help you get a loan and the vehicle I bought is very nice and very dependable
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
DAVID, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!
So much better than Burlington Service Department!
So much better than Burlington Service Department!! Polite, courteous, and prompt. Sorry I bought my car in Burlington.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very courteous.
Very courteous. Easy to schedule an appointment. Oil change was timely and was free as promised!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Graet price!
Graet price! Great group to deal with from finding a vehicle, giving options, all the way through final purchase.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!
Don't like the $27 added for environmental services when
Don't like the $27 added for environmental services when all i had done was having a key fob prigrammed. No environmental service needed. The key fob I brought with me didn't work so I bought one from them and was charged a total of $300- $150 for the one that they couldn't get to work and another $150 for the one they sold me. Being a longtime customer of Shottenkirk I felt they could have absorbed some of that cost for a good customer! That's what I would call great customer service not what I received!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
DEB, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 and ask for one of our managers.