Reviews
Purchased a used truck from shottenkirk A problem
Purchased a used truck from shottenkirk A problem developed with it after a few miles called and returned for check up. Problem found and resolved hat's off to service dept
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!
Great job.
Great job. Friendly service and nice waiting room. All were friendly and courteous. Nice experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
MARY, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!
Was done in a timely manner, always greeting me when I
Was done in a timely manner, always greeting me when I show up ,making sure everything good with my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
alena, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Always courteous, helpful, informative and go above and
Always courteous, helpful, informative and go above and beyond what’s required!! We wouldn’t go anywhere else!!
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!
Except for oil changes they do excellent work.
Except for oil changes they do excellent work. They are very knowledgeable and do good work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
DARRYL, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!
I’ve been searching for a dealer that sticks by there
I’ve been searching for a dealer that sticks by there extended warranty I purchased. I’m happy to say I’ll def. Buy from Shottenkirk again!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Reed, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!
Took my car in for a window regulator.
Took my car in for a window regulator. The mechanic removed coolant reservoir did not replace it. When I was driving home car overheated in the middle of nowhere. It took over a half hour for them to pick me up with the temperature of 35. Took over 4 hours to get a tow truck to take back. And it's been over 25 hours and I still don't have my car back
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
CHUCK, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 319-205-0808 and ask for one of our managers.
They did a great Job at getting me the car that I wanted.
They did a great Job at getting me the car that I wanted. I will be back when I'm ready for my next car or Truck. Larry E. Mortimer Sr.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
LARRY, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Fort Madison!
Great job.
Great job. On time and very nice waiting room. Staff were friendly and courteous. Nice experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
James, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Fort Madison in the future!
Good communication from Ron and Kurt.
Good communication from Ron and Kurt. Good to have people you trust working on your vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Fort Madison!