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Reviews

Average Ratings

4.8
305 lifetime reviews. Includes reviews of Crown Cadillac from DealerRater.com
  • Best Car Dealer Around!

    As always, I was treated with courtesy & the wait time was minimal. Will be back for my 3rd car when the time comes. Love the staff!


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    As always, I was treated with courtesy & the wait time was minimal. Will be back for my 3rd car when the time comes. Love the staff!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • It was a good experience ok

    It was good experience. And yes i am still looking for a jeep.


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    It was good experience. And yes i am still looking for a jeep.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Cadillac Elite
    October 18, 2016

    I purchased all my Cadillacs through Jeff and followed him from Eatontown to Wachung. His dealership is a class act and he is ever professional, k...


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    I purchased all my Cadillacs through Jeff and followed him from Eatontown to Wachung. His dealership is a class act and he is ever professional, knowledgeable and courteous. I love the care that Crown Cadillac extends to me every time I visit. Best customer service, Best dealer Best care. Keep up the good work guys!!!

    Does recommend this dealer

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  • Caught them skip service
    October 18, 2016

    Scheduled for routine maintenance of oil/filter change, cabin filter change, air filter change, and tire rotation. I caught them not changing the ...


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    Scheduled for routine maintenance of oil/filter change, cabin filter change, air filter change, and tire rotation. I caught them not changing the cabin filter and oil filter (oil was also overfilled), they also left my air hose and air box disconnected. Tires were probably not rotated either as I did not mark them, worn patterns looked the same. Anyways as a previous technician myself, I've seen all kinds of tricks and hacks in the car repair/maintenance industry which left me a habit of marking my parts before sending in my car for service so I know the service is actually performed. Upon receiving my car back I immediately noticed my glove compartment was untouched which led me to believe the cabin filter was not replaced, I unscrewed the cover and found it to be the case. The rep immediately attempted to cover up by stating the technician opened it but put the old one back in and expected me to believe that. He also said oil filter looks new, technician put old one back on too? lol he stopped denying until I showed him my markings. Their explanation for oil overfill was they have an automatic dispenser which always overfill the engine a bit, obviously it is not true, when the technician does not change the filter the extra half quart to a quart of oil is still in the oil filter and housing which led to oil over the capacity when they put in correct amount of oil. The car was sent back to the shop and they had the new cabin filter put in and oil filter replaced, what was shocking to me is they had the audacity to claim the oil filter under warranty which they neglect to replace in the first place as oil leak and have GM pay them additional warranty time. After the second time the car was in the shop, oil was still overfilled and air box was still disconnected, I ended up connecting the hose and air box myself and used a pump to pump out extra oil from dipstick hole. The oil which they supposedly changed came out from the pump was extremely dirty and I kept a sample which plan to have my lab friend to do an used oil analysis to see what kind of garbage is in it. I walked into a Cadillac dealership and expected my Cadillac to be treated like a Cadillac, unfortunately I ended up with nothing but disappointments. Do yourself a favor get your work done elsewhere, don't let their friendliness get you. Fraud is a crime with a smile.

    Does not recommend this dealer
    Came in for service or repair

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  • Excelent buying experience

    I have been a repeat customer at Crown - from the sales team to the service and parts folks everyone is focused on making you feel like part of th...


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    I have been a repeat customer at Crown - from the sales team to the service and parts folks everyone is focused on making you feel like part of the Crown family. I recently purchased an Escalade from Crown and our consultant Jeff did a wonderful job exploring all the questions and needs we had about such a significant vehicle. We appreciated the thorough understanding of the vehicle and professionalism that the team at Crown provided- we will certainly make them our first stop when we are back in the market.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • CTS SERVICE
    October 4, 2016

    I had my Cadillac CTS serviced there once again as I customarily do. My service manager, Mr. Freddy Baez, carefully reviewed with me all the esse...


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    I had my Cadillac CTS serviced there once again as I customarily do. My service manager, Mr. Freddy Baez, carefully reviewed with me all the essential things that needed to be completed for my car after he discussed it with the mechanic, Chris, who always takes care of my car. He slowly explicated to me the jobs that had to be done. Since there was a lot, he loaned me a car to drive home so I did not have to wait there for hours. When my car was ready, he called me promptly to inform me the car was washed and ready for pick up. This service department gets one with true professionalism and courtesy. It is a good place to have a car serviced and maintained. Thank you Freddy and Chris.

    Does recommend this dealer
    Came in for service or repair

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  • Excellent Customer Service
    September 19, 2016

    Freddy Baez, as always, your continued support is greatly appreciated. When I leave Crown Cadillac, I feel safe and rewarded driving away. Most ...


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    Freddy Baez, as always, your continued support is greatly appreciated. When I leave Crown Cadillac, I feel safe and rewarded driving away. Most importantly, your thoughtfulness in keeping my expenses within budget. Thank you!

    Does recommend this dealer
    Came in for service or repair

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  • Great service
    August 24, 2016

    Freddi Baez and crown vadillac in general are amazing. Professionals, precise and super friendly. As always freddie goes tge ecfra mile tp make su...


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    Freddi Baez and crown vadillac in general are amazing. Professionals, precise and super friendly. As always freddie goes tge ecfra mile tp make sure everything is done amazing. Thank you very much

    Does recommend this dealer
    Came in for service or repair

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  • Great experience
    August 24, 2016

    Freddy and the crew at Crown Cadillac are always straightforward and very helpful; Freddy even took care of a little problem I had with my car qui...


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    Freddy and the crew at Crown Cadillac are always straightforward and very helpful; Freddy even took care of a little problem I had with my car quickly upon me just popping in. I highly recommend Freddy and the service at Crown Cadillac in general.

    Does recommend this dealer
    Came in for service or repair

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  • Great customer service and easy to do business
    August 24, 2016

    Freddy will call me with recommendations of service for my vehicle prior to preforming any work on the vehicle. He will explain why it is suggest...


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    Freddy will call me with recommendations of service for my vehicle prior to preforming any work on the vehicle. He will explain why it is suggested and let me know the pricing so I can decide if the work should be completed. There are times I am on a budget and I need to stage my repairs. Freddy reminds me of the repairs and allows me to determine the priority and the timeline without pressuring me to fix every item on the list. It is easy to do business with Freddy and Crown Cadillac.

    Does recommend this dealer
    Came in for service or repair

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