Tom Henry Chevrolet

4.0 out of 5 4.0

Reviews

4.0 out of 5 4.0
127 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 19, 2019

    I’m not one to leave reviews, but I wanted to make sure that this doesn’t happen to anyone else. On June 19th 2019, I inquired about a used Corvette for... sale on Tom Henry Chevrolet’s website. The sales consultant, John Taliani, was working with me on this deal. After confirming the vehicle was available for $30,000 I was told to put a $1000 deposit on the car to hold it. Within the hour I had financing approved and paid for an inspector to go out next day to confirm the condition of the car. After numerous calls back and forth, John concluded the conversation telling me that he wanted to see if the dealership could match or beat my financing. Within two hours, I received a phone call from the used car sales manager, Ross Caruso, only to find out that the dealership ended up selling the car from underneath me. With John not returning my calls, I called Ross back to try and figure out why they sold a car that was on hold for me. Ross told me that “because I was sending an inspector the next day, the car couldn’t be marked as sold and deposits on cars were for customers that were serious about buying the car, but just needed to get everything worked out”. This didn’t make sense to me so I asked if I could speak to the General Manager. I then spoke to the General Manager, Corey Holland ,who immediately informed me that “there was nothing I could do about the situation and that’s just how the used car buying process is”. I told Corey that I didn’t understand why the dealership sold a car that I had a deposit on. Corey stated that they don’t accept credit card deposits from out of state due to Pennsylvania state laws (which is non-existent) and then questioned me on if I really gave John my credit card information. Long story short, they sold the car that I had a deposit on from underneath me and poorly handled the situation. I have bought cars from out-of-state my whole life and have never dealt with a salesforce that was so unprofessional and deceiving. Out-of-state buyers should be taken just as seriously as in-state buyers. Tom Henry Chevrolet should be ashamed for operating in the fashion that they do. The process of purchasing a vehicle is weighted heavily on having trust in the dealership and its people that you are working with. Tom Henry Chevrolet completely failed the consumer and proved that their profit is more important than the customer. This dealership has failed on their own mission statement with the intent of “being treated like family”. I strongly urge anyone looking to purchase a vehicle from this dealership to consider my experience before putting your trust in them.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    January 16, 2018

    It was easy to make an online appointment. The customer service from drop off to waiting room to pickup was excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 27, 2017

    Easy to set-up an appointment, a welcome greeting, service was done fast and correct.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 14, 2017

    Tom Henry Chevrolet is outstanding. They are really easy to work with, and work hard to provide you with the best deal possible. I worked with Cam Warba... on a 2017 z06. He literally drove all over Western PA to find me exactly what I was looking for. I love the car and can't thank Cam enough for going 'above and beyond' to find me the car of my dreams. Best car buying experience I've ever had.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    October 10, 2017

    We've purchased many new vehicles from Tom Henry Chevrolet and are always extremely satisfied with the sales and service staff. Always there to serve and... take care of any vehicle needs you may have. Highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 13, 2017

    everyone was very kind and helpful. I forgot my insurance cand and they were like no problem we can call.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    July 27, 2017

    The service personnel at Tom Henry Chevrolet were very nice and helpful. They did everything they could to ensure that my vehicle was fixed properly and... in a timely manner. They also helped me get payment assistance from GM for my repair. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 27, 2017

    Tom Henry was excellent on a number of fronts. First, they could get the relatively rare ZL1 that I was looking for. Second they communicated well and... paid attention to detail. Third, the signing process with quick and painless. Forth, the car was detailed well... no swirls or blemishes. Fifth, Dylan, the sales associate, went above and beyond and even picked me up near the airport.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    February 17, 2017

    Fast (didn't have a long waiting time) and friendly (everyone very pleasant and helpful).

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 23, 2016

    Everything went great! They all treated me like family and I love my car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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