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Bryan was professional, knowledgeable and personable. He was patient and accommodating to my time constraints and vehicle specifications. I would highly... recommend him if you are thinking of purchasing a vehicle. His enthusiasm and passion for the Jeep is evident and infectious. My dream car purchase was fun and easy.
Wayne from Merrick Dodge hooked me up. Having been through the car purchase process before, I wasn't terribly excited about getting a new one. That was... until I went to Merrick and met Wayne. He got me into the exact Ram 1500 I was looking for. It was almost too good to be true...I and I say this, because **other** dealerships really will say anything to get a sale...With Merrick, I actually got straight up honesty. They won my business and I will be back for more. Cannot believe how smooth of a transaction this was. Not to mention, Wayne stayed extra late to get the deal done. I traded my Jeep in, transferred all possessions to my new truck and was out of there in a matter of 1hr. I got a great deal. Financing was painless. Thank you for making my life easier!!
Recently bought a car from Merrick. Fell in love with one & worked with Alfredo in the used car department. I wasn't 100% what I wanted at first but... Alfredo was patient and showed me a couple cars he thought would fit what I wanted in a car until I fell in love with one. Alfredo was very personable and honest unlike other car salesman you come in contact with that just want to sell a car without caring if youre really happy with it. I've already recommended this dealer to a friend & made sure to tell them to see Alfredo.
Jessica, Thank you so much for taking the time to share your experience. We are thrilled to hear you received a high level of customer service form A...lfredo. Congratulations on your brand new ride! We greatly appreciate your positive feedback. We hope to see you in the future!
Excellent experience, courteous and professional. Would definitely refer to other customers. The car dealer showed concern and a willingness to make sure... we purchased the car we where looking for; I'm very pleased.
Thank you so much for sharing your great review with us! We can't wait to share your compliments with our team. It was a pleasure working with you. We... hope to see you in the future!
AVOID AT ALL COSTS!!!!!! I have purchased 5 vehicles from the dealership. Long story short, a tree fell on my car while waiting for a recall. On a Friday... morning they call saying the car is ready, on my drive home I notice my vehicle has a new windshield, so I pull over notice there is a dent in my roof. I go back to the dealer they said a tree fell on my car and thought they fixed it. THE NEW SERVICE MANAGER TRIED TO COVER IT UP AND GIVE ME BACK MY CAR THAT WAS DAMGED IN THIER POSSESSION. A tree falling on my car is not their fault but not telling me is. I expected more from the people at the dealership, but needless to say from the management down just a bunch of xxxxxxxx.
Kevin, I regret to learn about your disappointment regarding your recent visit with us. Please accept my deepest apology for any miscommunication. On...ce aware of the situation, I took immediate steps to rectify your concerns and we bought you out of your vehicle. Thank you for your feedback and we hope you will consider doing business with us again. Best Regards, Heidi Stamm
My wife and I came here to looking for a good price, vehicle and service, we got all three and then some. The car we bought was priced below market value,... in amazing condo and the whole staff team unbelievably helpful and friendly, they even helped us out with saving some money as well as giving us some helpful information about selling the car we currently have. Thanks guys!
Salvatore, thank you for the positive review and rating! We are delighted to know that you and your wife had a good sales experience with us and with ...the help of our team. We hope that you will visit us again in the future. Enjoy your car!
MERRICK DODGE bunch of dishonest people. Especially Alfredo in used cars professional liar along with his boss Joe... My family has bought 5 vehicles... from you in the past year and you disrespectful bullxxxxters cant do what you promised... my ram had problems from day one with the back up grids they said no problem we will take care of it. 6 months and they still havent done anything not to mention it was suppose to be certified but the front end shakes violently at highway speeds but alfreo said they didmt have time to check it so we had to travel with the front end shaking. i called again yesterday alfredo again said he would get right back to me... 2 days later nothing... i am totally disgusted... No ones word means anything anymore... and we actually had traveled from upstate to buy another car from these con artist...
Michael, I am concerned to learn about your vehicle and your disappointment regarding our level of communication. Our team strives to provide honest ...and efficient service and it is regrettable that you felt otherwise. Please reach out to us so that we can address your concerns in a timely manner. Thank you. Best, Joe Celano
Thank you to Alfredo and Joe in used cars. I shopped around for months for a used Durango and got the best price and highest trade in (by far), at Merrick... Dodge.
Thank you for the excellent review, Robert! Congratulations on your new Durango!
Donna in the service dept left me on hold for 21 minutes and never picked up the line. Dealership is terrible overall and Donna also
Malinda, I would appreciate the opportunity to connect with you regarding any concerns. Would you mind reaching out to me with your best contact detai...ls? I hope to turn around any future experiences. Best, Keith Knettel
Purchased a used Jeep for my daughter. Alfredo was helpful, accommodating and very pleasant. Made buying her first car easy. Will definitely use him again
Cynthia, thank you for sharing. We are thrilled that you enjoyed your experience. Let your daughter know that we are always here if she needs us.