Security Dodge Chrysler Jeep RAM

New 877-204-8754 Dealer Website
Used 888-441-2754 Email Dealer
Service 888-272-5011

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Reviews

Average Ratings

3.8
Average based on 39 reviews.
  • Pre Owned

    Excellent service and a great selection of quality vehicles. The sales team was very accommodating and professional. Great value compared to ot...

    Dealer Response

    On behalf of us all at Security Dodge Chrysler Jeep Ram, I would like to thank you for sharing this great review about our dealership! We are thri...


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    Excellent service and a great selection of quality vehicles. The sales team was very accommodating and professional. Great value compared to other vehicles at other locations.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    On behalf of us all at Security Dodge Chrysler Jeep Ram, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Security Dodge Chrysler Jeep Ram. I will be sharing your feedback with our sales team. Enjoy your new vehicle and please come visit us again soon. Respectfully, Natalie Jenkins Client Relations Manager


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  • Very quick response to my internet inquiry.

    Very good follow up to my initial inquiry. Contacted me again to see if I was still interested in the car or if I wanted to schedule an appointme...

    Dealer Response

    Thank you so much for sharing your customer service experience with Security Dodge Chrysler Jeep Ram. Our team of professionals is dedicated to pr...


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    Very good follow up to my initial inquiry. Contacted me again to see if I was still interested in the car or if I wanted to schedule an appointment to see car in person. Polite reps , cordial and not pushy.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your customer service experience with Security Dodge Chrysler Jeep Ram. Our team of professionals is dedicated to providing you and everyone else in search of a vehicle with only the best customer service and sales experience possible. Respectfully, Natalie Jenkins Client Relations Manager


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  • Simply Amazing

    On September 10, 2016, I purchased a 2014 Jeep Grand Cherokee Limited.. I arrived to the dealership bright and early on a mission and with the hel...

    Dealer Response

    We are happy to hear that you got exactly what you wanted out of your car buying experience with us at Security Dodge Chrysler Jeep Ram. It is won...


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    On September 10, 2016, I purchased a 2014 Jeep Grand Cherokee Limited.. I arrived to the dealership bright and early on a mission and with the help of Joe Smith, that mission was accomplished. Joe was very hands on, helpful, kind and very knowledgeable. He took his time to gain as much information from me to choose the car that would best fit me, for style and financially. He didn't make me feel pressured to make the purchase but rather completely sold the vehicle to me.. I couldn't walk away. This is my third car I've purchased, from three different dealerships, and Joe was be far my favorite salesman. I will definitely be recommending his dealership and Mr. Smith to friends inquiring about purchasing a car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are happy to hear that you got exactly what you wanted out of your car buying experience with us at Security Dodge Chrysler Jeep Ram. It is wonderful to hear that Joe Smith was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, Natalie Jenkins Client Relations Manager


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  • Exceptional Customer Service

    I would like to thank Michael Vigorito for taking care of all my needs on my used car purchase. He is very professional and understanding, and alw...

    Dealer Response

    We couldn't be happier that Michael Vigorito provided you with a great car buying experience. Our goal is 100% customer satisfaction and it sounds...


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    I would like to thank Michael Vigorito for taking care of all my needs on my used car purchase. He is very professional and understanding, and always puts the customer first. I would recommend anyone to go down to this dealership for an exceptional buying or leasing experience. Thank you again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We couldn't be happier that Michael Vigorito provided you with a great car buying experience. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Thank you for choosing Security Dodge Chrysler Jeep Ram , we wish you many happy miles in your new vehicle. We look forward to serving you for many years to come! Respectfully, Natalie Jenkins Client Relations Manager


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  • Terrible service, long wait, bad communication

    Purchased 2 vehicles from them. One in Feb 15 and one in Oct 15. Both experiences were awful. We were told to wait 10 minutes by a manager, which ...


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    Purchased 2 vehicles from them. One in Feb 15 and one in Oct 15. Both experiences were awful. We were told to wait 10 minutes by a manager, which turned into 2 hours. We were with our 3 month old son and had to go home to feed him. We were told to wait another 10 minutes which turned into an additional half hour before we walked out. My used car was not ready until the next day, only to break down a week later. Took service an entire week to fix. They provided a loaner car only because i complained. I Wanted new factory tires and rims because the tires on the vehicle were not factory. Took them 4 months to finally replace them and made me pay full price. Service never calls to update you when your vehicle is ready, you have to call them if you want an update. Brought vehile for an oil change, dropped it off the night before. Service did not call all day. We called at 1pm, 3pm, then finally at 6pm to finally be told it was ready. Will never ever step foot in this dealership again. Save yourself the trip and go to another dealership that will actually treat you like a human being.

    Does not recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • very smoothly

    Ed and the team at Security Dodge made my car buying experience more than pleasant. Everyone was very professional and courteous. I was in and out...


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    Ed and the team at Security Dodge made my car buying experience more than pleasant. Everyone was very professional and courteous. I was in and out within a very reasonable amount of time!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Amazing Experience

    I had an amazing experience Giuseppe was outstanding and I am very pleased with my new Dodge Challenger!!!!!!


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    I had an amazing experience Giuseppe was outstanding and I am very pleased with my new Dodge Challenger!!!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • crabman

    they have my 2015 ram ecodiesel 2 months and still cant figure it out.


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    they have my 2015 ram ecodiesel 2 months and still cant figure it out.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • Why is Chrysler treating me this way?

    I own a Chrysler 2008 Town & Country, which I regularly service at Security Dodge Chrysler GEM. This vehicle has both a lifetime powertrain warran...


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    I own a Chrysler 2008 Town & Country, which I regularly service at Security Dodge Chrysler GEM. This vehicle has both a lifetime powertrain warranty and a maximum care lifetime wrap (added to the lifetime powertrain). On Saturday, April 30th I had the vehicle serviced for its NYS inspection. It passed the inspection, but the service representative noticed that my lifetime powertrain warranty was expired. I spoke with Bill Davolio (the service Director) to find out how a lifetime powertrain warrantee could expire. He explained that this warranty requires an inspection to be performed every 5 years in order to be maintained. I explained that I had never been told this before, and I would gladly have the inspection done right now. I also explained that at the point of sale I was told that my maximum care lifetime wrap superseded my lifetime powertrain warranty. He instructed me to contact Chrysler at 1-800-992-1997, and have them agree to reinstate the warranty if he performs the inspection. He said that I should insist on speaking to a supervisor. He gave me his card and said to call him back after that point in the process. I did this on 4/30/16 as soon as I left the dealership. At 11:26 AM I spoke with Aleshia, who told me that my warranty could not be reinstated, and I could not speak to a supervisor at that time. She assigned a case number to my call (case #29201612). Chrysler’s policy is to request a supervisor call-back which is fulfilled in 1 business day. Since that was a Saturday, 1 business day would be by Monday, May 2nd. I never received that call back on Monday. Other representatives advised me to call again on Tuesday, May 3rd (at 9:30) and demand to speak with the supervisor assigned to the case. I did this, and was met with a lie. While on the phone with Kristin at 9:35 AM on 5/3/16, I was told that the supervisor had called me back and left a voicemail at 9:32 that morning. After getting off the phone with Kristin, I checked both my cell and home voicemails, and found no message. After calling back to discuss this with the supervisor, a representative named Daniel (at 12:05 PM on 5/3/16) told me that he worked in a different office and would have to transfer me. He transferred me instead to an office in Canada, who had to transfer me back to the US. I finally spoke to a different supervisor named John, who said that they would not agree to reinstating the warranty. He said that I am a regular customer of Security Dodge Chrysler GEM, and that I should speak further with Bill Davolio since that service center that did not remind/suggest this necessary service. I had Bill Davolio’s card, and he had mentioned calling him back after I had started the process, so that was what I did. I left him a voicemail at 1:10 on 5/3/16, and another one later in the day. I called again on 5/4/16, and left another voicemail. I tried calling the regular service counter on 5/5/16, and requesting to speak with him. I was told that he was in a meeting, but they took my name and number to have him call me back. I still have not received a return phone call from Bill Davolio. My 5-year powertrain inspection should have been done on within 60 days of October 30, 2013. I have my service receipt from my 2013 NYS inspection performed at Security Dodge Chrysler GEM. On this receipt there is an area that says, “NEXT RECOMMENDED SERVICE: 30000 MILE SERVICE.” Why didn’t Security Dodge Chrysler GEM list my powertrain inspection in this area of the receipt? Why did I never receive the 1 business day supervisor call back that is Chrysler’s policy? Why has Bill Davolio still not called me back? I am a loyal Chrysler customer. Beside this vehicle, I own a 2005 Jeep Liberty. I regularly service my vehicles at Chrysler service centers, and have the receipts to prove it. Why is Chrysler treating me this way?

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • COMPLIMENT not a complaint!!

    GREAT experience with Rich Governanti the GM, Glenn Behrens (sales), Anthony Macca (finance) & John Guggliemetti!! Very accommodating & no pressur...


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    GREAT experience with Rich Governanti the GM, Glenn Behrens (sales), Anthony Macca (finance) & John Guggliemetti!! Very accommodating & no pressure whatsoever! I hate going to dealerships because the impression is "who's going to scam me today & for how much" - but not with Security Dodge. They made me feel like I was a little sister being watched over! I purchased a Chrysler 200 on 2/29 & recently had an issue with the headlight. I spoke to Rich & he got me right into Service - set me up with a loaner & took care of everything quick & easy. Security Dodge is the BEST dealership I have ever purchased a car from & now they have a customer for life. Chrysler is lucky to have all of these guys affiliated with them & they should serve as a role model for other dealerships. Thank you!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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