Reviews
The best service possible, love this place and they have
The best service possible, love this place and they have a customer for life!!!! Especially the used car manager Hoss, he’s the man and Morgan was very kind answered all my questions!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Thanks for leaving us such an amazing review. We are thrilled that you loved your experience with us here at Security Dodge Chrysler Jeep Ram. We strive to make customer experience and satisfaction a priority and your review reaffirm the hard work we put in every day. Thank you for your future loyalty. If need any assistance or have questions, feel free to contact us anytime. Have an outstanding day.
Very easy to work with and eager to help you go home with
Very easy to work with and eager to help you go home with your new vehicle the same day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we take our reviews seriously and are delighted to learn that you happily drove away with a great deal on your new vehicle, congratulations. We appreciate your 5-star feedback, and our Sales Team is available should you require any extra help.
Alise made buying a vehicle such a simple process.
Alise made buying a vehicle such a simple process. She makes you feel like family. Thank you so much Alise. Your the best!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate the compliments on the services and level of care provided by our Sales Team. Congratulations on the purchase of your new vehicle! Thank you for choosing Security Dodge Chrysler Jeep Ram, we are here whenever you need us.
Excellent service from start to finish!
Excellent service from start to finish! Tom Sweeney was super helpful .. the entire staff showed professionalism and pride in the dealership
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello. Thank you for taking the time to give us an excellent five-star review of the quality experience you received from our team. They will be excited to learn that they delivered professional customer service from start to finish. We greatly appreciate your decision to do business with Security Dodge Chrysler Jeep Ram.
Sales man was great and Knowledgeable on his vehicles and
Sales man was great and Knowledgeable on his vehicles and prices and the financial member was great with setting up banking for the payment plan.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello. We can't tell you how thrilled we are to read about the incredible customer care you received from our Sales and Finance Teams. We’re so glad that you found the perfect vehicle at an agreeable rate, congratulations! Thank you for your positive review and for making Security Dodge Chrysler Jeep Ram your dealership of choice.
They were great!
They were great! Everyone was on their game! They were personable, reasonable, and efficient. Travis was very attentive. Dave worked to get us the best deal. Tom was quick and efficient
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for the great review. We are more than happy to learn you were provided with exceptional customer service from our team. Here at Security Dodge Chrysler Jeep Ram, our staff always works hard to ensure our guests receive the best price. If you have any questions, please contact us anytime. Have a jovial day.
Frustration Overload
I have bought 7 new vehicles from Security Dodge over the past 8 years, for both personal and business use. Over 4 weeks ago I had to have my 2019 Dodge Ram (10,000 miles) towed into the dealership as it wouldn’t start. Once there, I had to wait a week for a Master Tech to diagnose the issue. I was then told it was a faulty Starter motor and that it would take 2-3 weeks to get the parts. I asked for a loaner vehicle but was told they don’t do loaner vehicles anymore. I waited and finally last week I was told the part was in and the truck would be ready on Friday. Friday came and went, no call, no truck. I called on Monday, spoke to Max who told me that the new a Starter was installed but the truck would start. He told me that they were going to charge the batteries to make sure they were not faulty- but..they could only charge one battery at a time as they only had one charger in the dealership ( I couldn’t believe my ears ). So I waited all day today, again no call back, so once again I called the Service and spoke to Max. I was told the batteries were ok and at this point they don’t know what the problem is. Then I was told the Master Tech won’t get to it until Monday or Tuesday of next week. Again I asked for a loaner as my business is being effected badly by not having my vehicle on the road. I have been dealing with this dealership for many years and prior to this experience had no problems at all, but this is beyond ridiculous. I am due to trade this truck in as I change vehicles every 2-3 years for my business, but I am now serious considering switching to a F250, it’s just not worth the aggravation.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Scott, Thank you so much for sharing your review. We want every customer to have a positive experience and I would appreciate the opportunity to discuss your feedback in regard to your interaction with our Service Department and the diagnosed repairs needed for your 2019 Ram. Please contact me at your earliest convenience. I look forward to hearing from you soon. Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396
After having bad experiences years Ago, I went back and
After having bad experiences years Ago, I went back and to give them a second opportunity and they were Amazing
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for doing business with us at Security Dodge Chrysler Jeep Ram. It makes us happy to see that your experience was amazing with our staff. We look forward to having you back for many more years to come.
Good good good good dealer costumer service great clear
Good good good good dealer costumer service great clear communications not time consuming quick results
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this kind review, Jose. We hope you come back and see us soon. Have a great day.
Blake was amazing and his personality and demeanor made
Blake was amazing and his personality and demeanor made us feel comfortable throughout the car buying process. Raji and his finance team did a wonderful job ensuring that I was happy with my terms. Exceptional service A++
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive feedback! Here at Security Dodge Chrysler Jeep Ram, our Sales Team always strives to provide fair, comfortable, and knowledgeable support to assist with the car-buying process. Glad we made you feel safe and secure, so please don't hesitate to reach out to us in the future. Enjoy your new vehicle!