Reviews
It was a pleasure dealing with the sales and all of the
It was a pleasure dealing with the sales and all of the other people and staff
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the superb five-star review! Our Sales Team here at Security Dodge Chrysler Jeep Ram appreciates your feedback. We enjoyed having the privilege of serving you and providing excellent customer service. Let us know if you have any questions, should something arise. Have a good day!
John and his team at security are the Absolute best.
John and his team at security are the Absolute best. This is the third car that my family has bought from them they have been nothing but honest helpful and always put the customer first. The last jeep I bought from the dealer I bought used and it had several issues from the start. John and Rupu took care of me and helped making trading in my Old jeep a breeze!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We understand it's a big decision where you purchase your vehicles from, and we are grateful to have been chosen repeatedly here at Security Dodge Chrysler Jeep Ram. We will be here next time you're in the market for a new car.
A++++++ there is none better then security dodge and
A++++++ there is none better then security dodge and there staff Guiseppe is simply the best and sales person rupu top notch will only go to security they truly treat you like family they introduce to everyone and when you walk out with a new car because you will they all congratulate you it makes you feel really good it’s accomplishment
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Security Dodge Chrysler Jeep Ram! We are happy to know that our Sales Team took care of you like family. Let us know if there is anything else we can help you with!
Travis was very knowledgeable about the cars & features
Travis was very knowledgeable about the cars & features and he also knew I had a budget to stick to. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your wonderful 5-star experience. Our knowledgeable Sales Team is dedicated to providing you with the right fit at the right price for our customers. Come back and visit us at Security Dodge Chrysler Jeep Ram for any future needs.
AVOID THIS DEALERSHIP AT ALL COST!
AVOID THIS DEALERSHIP AT ALL COST!!! The managers are condescending and are not looking to help at all. If I could give this dealership zero stars, I would gladly do that. They are the epitome of a sleazy, underhanded, shady dealership. Long story, short…I leased a Jeep Cherokee in 2019. The touchscreen kept going blank intermittently, so I made a service appointment. The soonest appointment that they had was over a month away, so I had no choice but to take it. After waiting a month, i brought the Jeep in and it was determined that the reason for the issue with the touchscreen was that the computer software needed to be updated. Now, here’s where it starts to get shady…the dealership had the audacity to charge me $220 for the computer software update!!! It took them less than an hour to “diagnose” the issue and I was told that this charge was for diagnostic and it is not covered under warranty. I need to repeat, this is a LEASE. In essence their vehicle, which I pay them a monthly rental fee until I return it in November. Allow me to explain my reasoning…if I were go to a car rental company and they gave me a car that had some issues, I would bring it back to them and demand that they give me another car without any issues or at the very least, fix the problem. Rob, the arrogant, dismissive argumentative service manager didn’t see it this way. He told me that if I didn’t pay, he would hold onto the car and that I would have to steal it from the lot and at that point they would be forced to report the car stolen to the police. He then proceeded to hang up on me after I begrudgingly told him that I would pay but that I would make it my mission in life to expose this business wherever I could on social media, Yelp, Google reviews and anyone that is willing to listen about what a shady, deceptive business that they are running. A friendly word of advice, there’s plenty of Jeep dealerships on Long Island. Go to any other one, instead of going to Security. I bought a 2017 Jeep Grand Cherokee from Merrick Jeep in Wantagh and had a pleasurable experience, as was Westbury Jeep when I was just recently in the market for another Jeep. Do yourself a favor and do not got to this dealership under any circumstances! Don’t believe me, just look at some of the other reviews about this dealership and the similar comments that I had said, without any response from the dealership trying to defend themselves. That speaks volumes right there. I wish I would’ve known about this dealership back when I leased 3 years ago, my shadow would never had darkened their doorway.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, Thank you for bringing your service experience to our attention. We would like to learn more about your time here and the level of customer service received. Please contact our Customer Service Team at (631) 240-0824 so that we may discuss this further. Best, Customer Service Team (631) 240-0824
WARNING!! Avoid at all cost
AVOID THIS DEALERSHIP AT ALL COST! !! The managers are condescending and are not looking to help at all. If I could give this dealership zero stars, I would gladly do that. They are the epitome of a sleazy, underhanded, shady dealership. Long story, short…I leased a Jeep Cherokee in 2019. The touchscreen kept going blank intermittently, so I made a service appointment. The soonest appointment that they had was over a month away, so I had no choice but to take it. After waiting a month, i brought the Jeep in and it was determined that the reason for the issue with the touchscreen was that the computer software needed to be updated. Now, here’s where it starts to get shady…the dealership had the audacity to charge me $220 for the computer software update!!! It took them less than an hour to “diagnose” the issue and I was told that this charge was for diagnostic and it is not covered under warranty. I need to repeat, this is a LEASE. In essence their vehicle, which I pay them a monthly rental fee until I return it in November. Allow me to explain my reasoning…if I were go to a car rental company and they gave me a car that had some issues, I would bring it back to them and demand that they give me another car without any issues or at the very least, fix the problem. Rob, the arrogant, dismissive argumentative service manager didn’t see it this way. He told me that if I didn’t pay, he would hold onto the car and that I would have to steal it from the lot and at that point they would be forced to report the car stolen to the police. He then proceeded to hang up on me after I begrudgingly told him that I would pay but that I would make it my mission in life to expose this business wherever I could on social media, Yelp, Google reviews and anyone that is willing to listen about what a shady, deceptive business that they are running. A friendly word of advice, there’s plenty of Jeep dealerships on Long Island. Go to any other one, instead of going to Security. I bought a 2017 Jeep Grand Cherokee from Merrick Jeep in Wantagh and had a pleasurable experience, as was Westbury Jeep when I was just recently in the market for another Jeep. Do yourself a favor and do not got to this dealership under any circumstances! Don’t believe me, just look at some of the other reviews about this dealership and the similar comments that I had said, without any response from the dealership trying to defend themselves. That speaks volumes right there. I wish I would’ve known about this dealership back when I leased 3 years ago, my shadow would never had darkened their doorway.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jody, Thank you for bringing your service experience to our attention. I would like to learn more about your time here and the level of customer service received. Please reach out to me at your earliest convenience to discuss this further. Thank you, Darilyn Whitlock Client Relations Manager, Service dwhitlock@securitydodge.com 631-691-5000 ext 396
Alise couldn’t have made our experience any easier
We are an older couple in our 60’s and we aren’t as technologically inclined as our children, but Alise took the time to explain all the differences and what worked for us! This is our 2nd car with Jeep/Alise and we couldn’t be happier we made the move to be in her service. Our car is perfect for our needs and we couldn’t of been here without the patience and understanding of Alise working with us!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Frank, for the awesome 5-star review! Here at Security Dodge Chrysler Jeep Ram, we strive to make sure that every customer has a great experience from beginning to end. It is an honor to know that our customers trust that our Sales Staff has their best interests at heart. Thank you again for allowing us to assist you with purchasing your new car! You are truly a valued customer and we appreciate your continued loyalty! Please let us know if there is anything more we can assist you with in the future.
They were terrific to deal with from the start all
They were terrific to deal with from the start all throughout the process and follow up
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
All of us at Security Dodge Chrysler Jeep Ram would like to thank you for your terrific five-star review of our professional team. Let us know if there is anything else we can help you with. Have a great day.
Friendly , professional service , treated like family ,
Friendly , professional service , treated like family , took Their time to explain everything and everyone was patient and friendly
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your five-star review. Our team here at Security Dodge Chrysler Jeep Ram strives to give each customer a friendly, professional, and knowledgeable experience each visit. Please let us know if we can be of any further assistance.
My experience was outstanding and the service was first
My experience was outstanding and the service was first rate. They quoted me a price that was fair and reasonable and did not waver from it. I highly recommend doing business with this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi there! Thank you so much for the five-star review! Our team here at Security Dodge Chrysler Jeep Ram is delighted to hear that your experience was to your satisfaction! We believe in integrity as well so the price our Sales Team quoted is what we will honor. Thank you again for the recommendation and let us know if you have any additional questions moving forward!
