Sands Ford of Pottsville

4.6
(94 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:00pm
Tuesday 9:00am–8:00pm 7:30am–5:00pm
Wednesday 9:00am–8:00pm 7:30am–5:00pm
Thursday 9:00am–8:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–12:00pm
Sunday Closed Closed

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See all 17 vehicles from this dealership.

Reviews

4.6
(94 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

HAPPY

Best car buying experience I have ever had...no high pressure annoying sales talk; just friendly, knowledgeable, super nice people working there...the kind you love to deal with but hardly ever find anymore.

5.0

HAPPY

Best car buying experience I have ever had...no high pressure annoying sales talk; just friendly, knowledgeable, super nice people working there...the kind you love to deal with but hardly ever find anymore.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2.0

Go to Manderbach instead!

The sales people at Sands are great, however, the service department has gone down hill. I've been a customer for over 17 years and sadly will not be returning to Sands Ford for purchases, or repairs. They do not hold their techs accountable when they make an error, and instead pass the issue off to the customer; no matter the cost. I won't go into a lot of detail here, however, I will say I've filed a complaint with the Ford Manufacturer and there will be a complaint on the BBB site too. Sands Ford of Pottsville is supposed to be a state of the art dealership with high tech equipment etc, however, the error their tech has cost me could have been avoided with the right tools & patience; yet they tell me I need a new motor on a car with 80,235 miles. Ridiculous! Needless to say I had to have my car towed to another shop as they were not willing to #1 - admit their error, and #2 - provide any good will discounts on behalf of the dealership for their mechanic's error. They attempted (so they said) to inquire with the Ford Manufacturer about a Good Will discount and it was denied as my car is no longer under warranty; however, it wasn't a factory defect, it was a mechanic error so the discount should have come from Sands. I will say that's the first issue I've had with them like this, however, they made a similar error to another family member's car a little over a year ago. The service department has definitely gone down hill since Cheryl & Bob are no longer service advisors. Please know I am referring to the main dealership not Quick Lane.

2.0

Go to Manderbach instead!

The sales people at Sands are great, however, the service department has gone down hill. I've been a customer for over 17 years and sadly will not be returning to Sands Ford for purchases, or repairs. They do not hold their techs accountable when they make an error, and instead pass the issue off to the customer; no matter the cost. I won't go into a lot of detail here, however, I will say I've filed a complaint with the Ford Manufacturer and there will be a complaint on the BBB site too. Sands Ford of Pottsville is supposed to be a state of the art dealership with high tech equipment etc, however, the error their tech has cost me could have been avoided with the right tools & patience; yet they tell me I need a new motor on a car with 80,235 miles. Ridiculous! Needless to say I had to have my car towed to another shop as they were not willing to #1 - admit their error, and #2 - provide any good will discounts on behalf of the dealership for their mechanic's error. They attempted (so they said) to inquire with the Ford Manufacturer about a Good Will discount and it was denied as my car is no longer under warranty; however, it wasn't a factory defect, it was a mechanic error so the discount should have come from Sands. I will say that's the first issue I've had with them like this, however, they made a similar error to another family member's car a little over a year ago. The service department has definitely gone down hill since Cheryl & Bob are no longer service advisors. Please know I am referring to the main dealership not Quick Lane.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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4.0

Great buying experience

Friendly and not pushy. I was buying a used truck so I wasn?t expecting perfection. But they were quick to agree to make a few fixes, most particularly replacing the windshield due to a chip in the corner. They are also quick to respond to questions I?ve had after the sale. I would definitely recommend buying a vehicle here.

4.0

Great buying experience

Friendly and not pushy. I was buying a used truck so I wasn?t expecting perfection. But they were quick to agree to make a few fixes, most particularly replacing the windshield due to a chip in the corner. They are also quick to respond to questions I?ve had after the sale. I would definitely recommend buying a vehicle here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Scott, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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5.0

Serviced my Ford Focus

Service was great. I got the works & the manager reminded me my car was due for inspection.I service station was very clean.

5.0

Serviced my Ford Focus

Service was great. I got the works & the manager reminded me my car was due for inspection.I service station was very clean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Mary, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

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5.0

service

Suggestion only ... waiting area at Quick Lane is too quiet, (80's music great), maybe it's just me but if the customer plans to stay and wait 2 hours then make it more fun. I usually stay because I have no one to come and pick me up and bring me back so let the wait time be fun...let it pass by maybe by putting a TV in there with movies like Ford vs Ferrari, Talladega Nights, Thunder Road, etc. to watch. Also provide small vending machine- you only have a Kehrig . You have vending machines over in your sales area but why have your customers walk all the way over there. As for your services never a problem... as long as Bob Webber is there service is top with always looking over the concerns, addressing the issues, and guiding his team. Sands Ford is great all around with all your staff...love my Bronco too!!

5.0

service

Suggestion only ... waiting area at Quick Lane is too quiet, (80's music great), maybe it's just me but if the customer plans to stay and wait 2 hours then make it more fun. I usually stay because I have no one to come and pick me up and bring me back so let the wait time be fun...let it pass by maybe by putting a TV in there with movies like Ford vs Ferrari, Talladega Nights, Thunder Road, etc. to watch. Also provide small vending machine- you only have a Kehrig . You have vending machines over in your sales area but why have your customers walk all the way over there. As for your services never a problem... as long as Bob Webber is there service is top with always looking over the concerns, addressing the issues, and guiding his team. Sands Ford is great all around with all your staff...love my Bronco too!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Lisa, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

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4.0

service review

Work was started on time and was completed in a timely manor. Informative, friendly service people. Clean,comfortable area to wait in while service work was done. You would have recieved all 5 star ratings if the person that did the emissions inspection would have filled out the back of the sticker before putting the sticker on the windshield.

4.0

service review

Work was started on time and was completed in a timely manor. Informative, friendly service people. Clean,comfortable area to wait in while service work was done. You would have recieved all 5 star ratings if the person that did the emissions inspection would have filled out the back of the sticker before putting the sticker on the windshield.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Dale, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

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5.0

great experience

They were very helpful. Fixed the car very fast. Very easy to deal with.

5.0

great experience

They were very helpful. Fixed the car very fast. Very easy to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jerry, we're so happy we were able to help you out! Feel free to reach out to us if you need anything. Have a wonderful day.

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5.0

Sands Ford of Pottsville PA

Everyone at Sands Ford was helpful, courteous, and willing to go the extra mile. I bought a car at a reasonable price and my trade-in value was amicable.

5.0

Sands Ford of Pottsville PA

Everyone at Sands Ford was helpful, courteous, and willing to go the extra mile. I bought a car at a reasonable price and my trade-in value was amicable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Evelyn , thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

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5.0

schmooz2@verizon.net

I have been getting service done on my car since 2012. These people are the best.

5.0

schmooz2@verizon.net

I have been getting service done on my car since 2012. These people are the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

Car Purchase

Wonderful experience. Would recommend to others Sands to others who are looking to buy.

5.0

Car Purchase

Wonderful experience. Would recommend to others Sands to others who are looking to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Michael, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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