Jaguar Parsippany

Ralph, Service Manager @ Jaguar Parsippany is an amazing person that went above and beyond to provide excellent customer service for my family and me.... I recommend Jaguar Parsippany wholeheartedly!

I had nothing but a great experience buying a new car at this dealership. Great customer service and made me feel welcomed as a potential customer. When... the time comes for me to get a new car. They will be the first place I go to for a new car.

Had a great experience buying our new car with Jaguar Morris County. Everyone was extremely friendly and helpful. Our sales person, Paul, was very patient... with our numerous questions.

Excellent experience, Jeff from the sales team was great. Open and honest experience, they went out of their way to find the exact car I was looking for.... I would highly recommended to anyone looking for a Jaguar.

Timely service maintenance performed and notified when completed. Loaner car provided quickly and was on my way. No problems at all. Facility parking for... service is very tight with limited space. The new facility being built should solve this.

Great buying experience. Low pressure, very friendly and informative. Very good selection of both new and gently used CPO cars. Would definitely recommend... them in the future.

Contrary to all of the other the duplicitous and swindling vehicle salespeople out there, Paul Miller Jaguar Morris County in Madison, NJ delivers quality,... honesty, and customer satisfaction beyond belief. I would be more than honored to commend Glenn Treich for his amazingly down-to-earth, genteel, and conciliatory demeanor that assisted us in picking out and subsequently leasing our top-of-the-line 2018 Jaguar F-Pace at such a bargain. Mr. Treich is most definitely attuned to his client’s needs and desires well ahead of his own pay/commission. My otherwise out-of-range budget would not have afforded the vehicle of my dreams had it not been for Treich’s generous negotiation policies. Very kind staff and welcoming atmosphere inside too.

Edit: I am upgrading my previous review from one star to three because of the dealership's General Manager Flavio Pinheiro. Not only was he thoughtful... enough to address my review, but he called me to apologize and learn from the experience how to make the business better. I was upset due to the lack of communication between the staff and the customer. I dropped off my 2003 X-type because it had an issue passing the DMV inspection. It took a few days to hear back from anyone. It took them several more days to locate a part. However, the staff did not communicate this to me. When I would call to ask about the status of my car a staff member would tell me they would call me back and never did, or a secretary would direct my call to a voicemail that was never answered. I think it would help the dealership greatly to answer or return calls by the end of the day or early the next day. Staff members who do not know the answer to a question should not promise to call back "in two minutes" and then never call back. Because my car is an older model, I began to feel that my business did not matter. There were days when I waited patiently for a call back. Then there were days where I grew greatly impatient and tried several times to reach someone. I don't mind at all that it took two weeks to get back the car because I now know they were trying to locate the part from several other dealerships. However, I would have felt a great sense of relief and comfort that my car was indeed being cared for if someone would have tried every few days to call and give me an update without me having to chase an employee down. I would definitely now give this dealership another chance, and I suggest if a customer is having an issue to reach out to Flavio. He will try to address your concern and has made me a happy customer once again. (Original post:) My 2003 X-type could not pass DMV inspection. I felt confident that the dealership I bought the car from could diagnose and repair the problem. However, this dealership has changed greatly for the worse since becoming a Paul Miller dealership. No one answers or returns calls on the multiple phone numbers listed on their website. There is not enough follow-up to update the customer on the status of the repair. I would call the Service Dept only to get redirected to the Parts Dept voicemail that is never answered. They explained the problem with the car and then added on two additional issues that I felt padded the bill. I told them to fix what was wrong with the car so I could pass inspection. They agreed to do so. However over a week and a half later, I still didn't hear back from from them whether the car was ready. I called multiple times and was finally able to speak to someone. They told me because my car was older they were having trouble locating the part. If the dealer can't get the part, who can? What kind of answer is that? Why didn't they call me during that week long of waiting to explain what was going on? They said they would call me the next day to let me know what would happen next. I still haven't heard from them 24 hours later. They are the reason people avoid repairs at a dealership.

No sense of customer service. Scratched my car and tried to say it was already there. Plenty of other places to have your car serviced.

Well enforced by Steve L. , Web Manager for Morris County Jag. Appreciate his timely updates as to availability and incoming models. No pressure, just... good information. Still looking for a 2016 V6 and know eventually will find the right one with low miles, in silver, blue, grey or green with their help.