Jaguar Parsippany

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
48 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 24, 2019

    Timely service maintenance performed and notified when completed. Loaner car provided quickly and was on my way. No problems at all. Facility parking for... service is very tight with limited space. The new facility being built should solve this.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for the positive feedback about your recent experience at our dealership and 5-star rating, FMC!

  • 5.0 out of 5
    March 13, 2019

    Great buying experience. Low pressure, very friendly and informative. Very good selection of both new and gently used CPO cars. Would definitely recommend... them in the future.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are so happy to hear about your great experience! Thanks for the 5 stars and recommending us, Marc!

  • March 25, 2018

    Had a great experience buying our new car with Jaguar Morris County. Everyone was extremely friendly and helpful. Our sales person, Paul, was very patient... with our numerous questions.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Happy to hear you enjoyed your experience with us, Joanna! Thank you for sharing!

  • 5.0 out of 5
    January 2, 2019

    Contrary to all of the other the duplicitous and swindling vehicle salespeople out there, Paul Miller Jaguar Morris County in Madison, NJ delivers quality,... honesty, and customer satisfaction beyond belief. I would be more than honored to commend Glenn Treich for his amazingly down-to-earth, genteel, and conciliatory demeanor that assisted us in picking out and subsequently leasing our top-of-the-line 2018 Jaguar F-Pace at such a bargain. Mr. Treich is most definitely attuned to his client’s needs and desires well ahead of his own pay/commission. My otherwise out-of-range budget would not have afforded the vehicle of my dreams had it not been for Treich’s generous negotiation policies. Very kind staff and welcoming atmosphere inside too.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    This is wonderful to hear, Tabasom! We truly appreciate your kind words regarding your experience with Glenn and our team. Enjoy your new Jaguar F-PAC...E and we hope you'll visit us again soon!

  • 3.0 out of 5
    October 18, 2018

    Edit: I am upgrading my previous review from one star to three because of the dealership's General Manager Flavio Pinheiro. Not only was he thoughtful... enough to address my review, but he called me to apologize and learn from the experience how to make the business better. I was upset due to the lack of communication between the staff and the customer. I dropped off my 2003 X-type because it had an issue passing the DMV inspection. It took a few days to hear back from anyone. It took them several more days to locate a part. However, the staff did not communicate this to me. When I would call to ask about the status of my car a staff member would tell me they would call me back and never did, or a secretary would direct my call to a voicemail that was never answered. I think it would help the dealership greatly to answer or return calls by the end of the day or early the next day. Staff members who do not know the answer to a question should not promise to call back "in two minutes" and then never call back. Because my car is an older model, I began to feel that my business did not matter. There were days when I waited patiently for a call back. Then there were days where I grew greatly impatient and tried several times to reach someone. I don't mind at all that it took two weeks to get back the car because I now know they were trying to locate the part from several other dealerships. However, I would have felt a great sense of relief and comfort that my car was indeed being cared for if someone would have tried every few days to call and give me an update without me having to chase an employee down. I would definitely now give this dealership another chance, and I suggest if a customer is having an issue to reach out to Flavio. He will try to address your concern and has made me a happy customer once again. (Original post:) My 2003 X-type could not pass DMV inspection. I felt confident that the dealership I bought the car from could diagnose and repair the problem. However, this dealership has changed greatly for the worse since becoming a Paul Miller dealership. No one answers or returns calls on the multiple phone numbers listed on their website. There is not enough follow-up to update the customer on the status of the repair. I would call the Service Dept only to get redirected to the Parts Dept voicemail that is never answered. They explained the problem with the car and then added on two additional issues that I felt padded the bill. I told them to fix what was wrong with the car so I could pass inspection. They agreed to do so. However over a week and a half later, I still didn't hear back from from them whether the car was ready. I called multiple times and was finally able to speak to someone. They told me because my car was older they were having trouble locating the part. If the dealer can't get the part, who can? What kind of answer is that? Why didn't they call me during that week long of waiting to explain what was going on? They said they would call me the next day to let me know what would happen next. I still haven't heard from them 24 hours later. They are the reason people avoid repairs at a dealership.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    UPDATED RESPONSE: Hi Roselin Thank you for taking the time to update and upgrade your review! We truly appreciate your patience throughout this proce...ss and we're happy to hear we were able to assist you further. If at any time you have any additional questions or concerns, please do not hesitate to reach out to me. Thank you and we look forward to you visiting us again soon! Flavio Pinheiro / General Manager / Jaguar Morris County

  • 1.0 out of 5
    September 21, 2018

    No sense of customer service. Scratched my car and tried to say it was already there. Plenty of other places to have your car serviced.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, Jamal Thank you for taking the time to provide your feedback. I regret you did not enjoy your recent experience with us and apologize for any inc...onvenience this may have caused you. Our team strives to provide exceptional customer service and show the utmost respect for our customer's vehicles. If you wish to discuss this further, please contact me at your earliest convenience at fpinheiro@paulmiller.com. I would appreciate the opportunity to learn more about your visit and restore your trust in Jaguar Morris County. Thank you. -Flavio Pinheiro / General Manager / Jaguar Morris County

  • 5.0 out of 5
    July 4, 2018

    Well enforced by Steve L. , Web Manager for Morris County Jag. Appreciate his timely updates as to availability and incoming models. No pressure, just... good information. Still looking for a 2016 V6 and know eventually will find the right one with low miles, in silver, blue, grey or green with their help.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive feedback, Dave! We're happy to hear Steve and our team were able to assist you in searching for the perfect Jaguar F-TYPE.... If there is anything we can assist you with, please let us know!

  • 5.0 out of 5
    May 6, 2018

    Randy Grote is a professional who handled my purchase and never pressured or made it feel too sales. This is a first class dealership and I highly recommend... it.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your review and recommendation, Mimi! We're thrilled to hear you enjoyed your experience with Randy and our team. Enjoy your new vehicle...!

  • 5.0 out of 5
    October 16, 2017

    Excellent doing business with Jaguar of Morris County

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, Phillip. We are pleased to hear you enjoyed your experience at our dealership. We hope you'll visit us again. Enjoy your ...new vehicle!

  • 3.0 out of 5
    October 12, 2017

    THIS WAS THE SECND TIME IN 2 YEARS THAT i WENT TO HAVE MY 2004 X TRYP'S KEY FOB ACCESS BUTTONS FIXED. fIRST TIM E ONLY ONE WORKED AFTER VISIT. THIS TIME... A DEFECT WAS SUPPOSEDLY FOUND IN DRIVER'S DOOR AND ONE FOB WORKS ON TRUNK PART TIME AND HARD PRESSURE. i WOULD HAVE BOUGHT REPLACEMENT FOBS BUT NOT ASKED.. THERE HAS BEEN AT LEAST TWO DEALERSHIP OWNER FROM THE TIME I PU RCHASED CAR AND THIS TIME.

    4.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Harold, thank you for your honest feedback. I regret you did not enjoy your recent experience with us and apologize for any inconvenience with your... replacement key fob. We are under new ownership and would the opportunity to make this right and we are working hard to build relationships with our customers. If you would like to discuss this further, please contact me at your earliest convenience at fpinheiro@paulmiller.com. Thank you and I look forward to speaking with you. Flavio Pinheiro : General Manager : Jaguar Morris County : fpinheiro@paulmiller.com

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