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Leased a Porsche and at the ending the lease, when it came time to them working with my insurance for reimbursements, and closing all of the paperwork... on their end for the lease return, the customer service suddenly became very poor and almost nonexistent. Frank Pica one of the Porsche reps was basically a true nightmare to work with. I am very dissatisfied with how they handled closing my account. They offered to return my plates to the dmv as a courtesy, and then never did. I got a letter from the DMV notifying me that my license was getting suspended due to not returning plates. I had to then fight days before the suspension to get my plates back from Porsche, but they gave me the run around and I couldn’t get them back. Also they ignored all my calls and emails to send my insurance company paperwork so I could get reimbursed for repairs I made and paid up front to Porsche out of pocket. They gave me the run around by saying they needed to speak to a higher up or that another person handles this work, and to date I’m set to lose thousands in reimbursements I easily could have received, had they simply responded to my emails and submitted basic paperwork on their end. After looking through the reviews, I should have known, as other people have had bad experiences. I tried to escalate my issues to all higher levels but simply no one over there answers or cares. Do not trust Manhattan Motorcars or at least be very careful. Management pretends to care, but then you’re at their mercy. They costs me thousands and a possible license suspension due to their lack of customer service. I hope to help the next person avoid such a problem.
Buying a car here was efficient, direct and a pleasure. The folks we dealt with, Viviana G., Anthony R. and Jake S. were honorable, delivered what they... promised and conducted business in a very professional manner. There was no bait and switch, no misrepresentation and no false promises. Everything promised was delivered and it all was done in a cheerful and cooperative manner. When it was time to deliver my Lamborghini Huracan, Bernardo V. was outstanding. He explained every detail taking time but not too much time. I was treated like royalty from the time I drove into the service area until the time we drove the car off the lot. Folks at this dealership understand time is money (for me and for them) and they don't want to fool around if you are just a Lookey Lou! I like details and like to document my cars and I went to an extreme in asking questions about this car's history. Every single question was answered in detail and done without a single complaint. When any bumps arose in the process (I'm in Massachusetts and the car was titled in NY) they were straightened out quickly and the paper process was totally covered. I really appreciate the positive attitude displayed, the willingness to negotiate when it was appropriate but also the direct discussion when the bottom line numbers had been reached. I don't write a lot of reviews but Manhattan MC deserves every word of praise you read above.
The show room is amazing! They have 6 floors and a lot of rare cars! Shopping in Manhattan Motorcars is shopping in the most luxurious store!!!!
If you have the proper resources this Dealership is the best place for your money. There are always good value for money on the cars offered at this Dealership.... The salesman are top notch and they know there products well. You will not be disappointed.
Very reasonable on price. Facility is incredible! They treat you extremely well whether you are buying Porsche or Bugatti. Buying process was very easy... and efficient. Even though they are in Manhattan, the location is easy to get in and out of.
I have only been in touch via email and the communication with Manhattan cars was very good: fast responses, friendly and good answers. I am impressed... so far. I might even buy from them without having looked at the car.
Friendly service. Special treatment. And great deals. A true enjoyment working with the Manhattan Porsche Team.
I had an excellent experience at Manhattan Motorcars. Everyone I met and dealt with was exceptionally pleasant, and I very highly recommend working with... Daniel Sene. His enthusiasm and attention to detail - and fairness and transparency in our dealings - made my first purchase from this dealership very pleasurable indeed. Mark Struble, the finance manager, was also outstanding - friendly, professional, fair and not at all pushy. Thank you!
I purchased a used Porsche Panamera 4 days ago. Robert LeBron, my sales contract, was exceptional from first contact through the final sale. Mike Stahl... walked me through the entire car functions and options clearly and concisely. I have never had a better car buying experience. I flew to NY from Florida to purchase this car!
Went in over the summer to look at a Porsche Cayenne S. Jason, the salesman, went through great lengths to help. He took outstanding care of me. Made sure... everything was to my satisfaction. The sales here take incredibly great care of their customers. Never experienced this at any other dealer before. Best dealer I've been to by far!