Reviews
Write a reviewFriendliest Dealership Ever
Our first time ever buying a new car. We felt respected, they listened to our needs and thoroughly answered our questions and were even helpful finding a special deal for us when they weren't certified to give us a deal through USAA. Every single person we dealt with was kind, helpful and courteous. I would definitely buy from them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Had a great car buying experience here! Twice!
Northwood is a friendly place with a great selection of new and used. We bought our family suv here last summer and then I came in a couple of weeks ago to and picked up a nice used truck for myself. It was like I was a celebrity. The sales manager remembered me as if I had been there 1000 times. The staff was very easy going and fun to work with on both occasions. Will always be buying and servicing at Northwood from now on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Efficient and friendly service.
We have purchased five vehicles from Northwood and always had great service. They also service our vehicles and the service department is friendly and efficient. Our recent purchase, a 2016 Tahoe, was a good experience and the sales consultant< Jose Chiu-Cabrera, was great to work with and we are very happy with our purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Easy as Honest
Love the face to face, simple process. We were treated with patience and everyone was so friendly. We have been contacted 3 times after our purchase to check on us. Wonderful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Dealership
Have been customer for over 25 years, great people.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very dissapointed!!
Had heard their commercial before that stated "We will meet or beat "any " bay area price. I brought in a quote on a comparably equipped car but the sales man said he couldn't help me any more on his price. He said the bay area price must be a "lost leeter" to get people in. Or they are just loosing money. In any case he would not even ask if he could get me a better price. The difference in price was over $2000. Three days later I heard the same commercial again.
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
