Subaru Of Morristown

4.7
(79 reviews)
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(973) 326-9131 (973) 326-9131

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Reviews

4.7
(79 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

5.0

Quick and to the painless.

Jeff in sales got us where we needed to be ASAP. We are thorough pleased with the car and level of care that we were provided.

1.0

Atrocious lease experience

This was the worst car leasing/buying experience we have ever had. In the first week of August 2020 our leased Subaru was damaged by a neighbor's tree falling on our car during Isais. Although towed within a week, we had no use of the car for nearly six months!! A Subaru part was causing the delay. This was brought to the attention of Subaru of Morristown and Subaru of America. No one was willing to advise us as the months dragged on. I had to initiate all calls and stops at the dealership. One guy out of the dealership - Victor - was helpful once. Once you drive your leased car away, Morristown Subaru is DONE with you! Not helpful/incompetent includes the Sales, Service and Management staff unless you want to buy a car from them...then they may pay a lot more attention . Even though we had no use of the car we, of course , continued to pay the lease and insurance. Our lease was up on Jan. 23, 2021. The car was called as totaled on Jan 22, 2021. Think twice before doing business with this particular dealership.

5.0

Great experience with Javier!

Javier and the finance team made buying my new Subaru Ascent very pleasant! By far my best dealership experience!

5.0

Subaru service

Virginia is MY service rep. I have had cars for many, many years and Virginia is by far the most best service rep that I have had. She is patient and explains everything to me. She keeps me informed of the progress. She knows my name.

4.7

Purchased subaru outback

I purchased subaru outback from Morristown of subaru. John Cicchino was excellent. No BS . straight to the point .Transaction was very simple. I found a car thru Autotrder.com. went for test drive, John seems very Genuine, decided to buy car from him.

Dealer response

Ng, thank you for your kind words! We're happy we could help.

5.0

Ask for Al Rowe at Subaru of Morristown

I recently had the pleasure of working with Al Rowe at Subaru of Morristown. He was very helpful in making my decision between purchasing the Subaru Forrester Sport and the Subaru Outback. Al was very easy to work with. He listened to my requirements in a vehicle and helped me decide on the 2019 Outback Premium. He is very knowledgeable of all things Subaru and made the whole process easy and enjoyable. I never felt too much pressure or rushed. I am very happy with my new car and would recommend anyone in search of a Subaru to ask for Al. You will be happy you did.

2.3

Recall.

Was an overall terrible experience. I can say the only good things were the waiting room food and the first shuttle driver was very nice. I made an appointment for 1 recall and discovered I had 2. When I get to the shop they only had me sign paperwork for 1. Thank goodness I checked or I would have missed out on the other one. I also asked if they could check another issue I just discovered with my fender and give me a quote. I left the car at about 7:45am and expected it to take the same amount as my other car which had 3 similar recalls at another dealership. That one had taken only a few hours. They did not give me a loaner so I had to wait in the waiting room with good coffee and snacks. The shuttle finally came and they dropped me off at my house. However I was stranded with no car. I thought I would be fine because I would get my car back in the early afternoon. I called at about 2:30 and my car wasn't done yet. At 3:30 they call me saying it is done but had to check with the mechanic about the fender. Once the customer service representative talked to him he said I would need a whole new fender and to cut off the plastic dragging on the ground would be $62. They also did not have a shuttle available and would call me when they did. At 4:18 I call to see if they have a shuttle and they still do not. I told them I had to be somewhere at 5. They told me to leave a message. At 4:30 the shuttle says he is coming. The dealership is 9 minutes away from my house. He does not get to my house until 4:48. Once I get to the dealership I had to wait to sign my papers (I was the only one there) and my car was not up front. It was blocked in the back. Then the sales rep did not know how to drive stick so I had to wait a few more minutes to get my car. Once in my car, the steering wheel is sticky, and they didn't put the dash back together properly so joints are sticking out. It took a total of 9 hours to get my car back. On top of that when I took my car to my normal shop they fixed the whole fender issue for $46 and no new fender. I will not be returning and I would suggest that friends and family to do the same.

5.0

Purchase of new Subaru Forester

Recently purchased a 2018 Forester and couldn't have been more pleased with the entire process. Al Rowe is an amazing salesperson - patient, knowledgeable and just totally pleasant to work with. Just the best!

5.0

Subaru of Morristown

I recently purchased a 2018 Forester from Subaru of Morristown. I am absolutely thrilled with my experience at Subaru of Morristown. Kostas Michalios and Marc Fenelus were great sales. Marc Fenelus was very helping and responsive with all email question and Kostas Michaelios took me for a test drive and explained the features of the car in a through patient manner. Both of them are being professional, caring and helpful and are really helpful on negotiations of the price of the car. I left the dealership with my best experiences at Subaru of Morristown. I highly recommend this dealership.

5.0

Great Dealer

I just bought a 2017 Subaru Forrester from Subaru of Morristown. The entire sales team from Mark to our salesman Albert Rowe was exceptional. I would highly recommend them to anyone purchasing a Subaru

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