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Reviews

Average Ratings

4.8
87 lifetime reviews. Includes reviews of Otis Ford from DealerRater.com
  • Exemplary

    This past October, I purchased a 2013 F-150 from the Otis Ford used car department. I was satisfied with my purchase until after two months and th...


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    This past October, I purchased a 2013 F-150 from the Otis Ford used car department. I was satisfied with my purchase until after two months and thirty-one hundred miles, I noticed excessive, uneven wear on the front tires. My initial impression was the camber was out of tolerance; however, upon professional evaluation it was toe that was out of adjustment. It was my hope that Otis Ford would stand behind their product and realign the front end, and I would deal with the tires. Hours after leaving Otis Ford I read the repair order/ receipt of work performed and came to realize that the service director authorized the replacement of both front tires. This was well beyond my expectations. This was my first purchase from Otis Ford which was a laid back, easy going, experi ence; not at all aggressive and pushy which has been my experience elsewhere. I will recommend Otis Ford to everyone; This is a stand up company, with a professional staff. I cannot thank them enough nor can I give them enough stars for their exemplary service.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 38 years!
    January 16, 2017

    The first time I bought a car from Otis Ford was in 1979! They have dealt with all my vehicle needs ever since then, both for sales and for servic...


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    The first time I bought a car from Otis Ford was in 1979! They have dealt with all my vehicle needs ever since then, both for sales and for service. Originally I worked with Tom Otis and Charlie Wyatt, now with Tom Otis IV! I have always been very happy with my dealings with Otis Ford; I think my loyalty speaks for that! N. Mullan

    Does recommend this dealer
    Came in for service or repair

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  • 100% Satisfied
    July 18, 2016

    In June I purchased a 2015 Ford Edge from Otis Ford and couldn???t be happier with my purchase and the service I received. I worked with Jeff P. a...


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    In June I purchased a 2015 Ford Edge from Otis Ford and couldn???t be happier with my purchase and the service I received. I worked with Jeff P. and Matt, and I can???t say enough good things. They were not at all pushy and made my husband and me feel completely comfortable throughout the purchasing process. We were also extremely particular about the condition in which we wanted to receive the car (there were some minor cosmetic flaws that we wanted touched up), and they went above and beyond to ensure that all of our desires were satisfied. They certainly exceeded standard dealer protocol, and ensured me that they strive for 100% customer satisfaction 100% of the time. As I live two hours from the dealership, they even Facetimed with me prior to us picking it up in order to ensure everything was completed to our standards. I would HIGHLY recommend purchasing from Otis Ford!

    Does recommend this dealer

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  • So far no good
    May 11, 2016

    I recently purchased a Ford F350 Lariat POWERSTROKE Dually, it's used but fairly new and in great condition. I purchased from another dealerships...

    Russell Maass

    I have to apologize to Otis Ford for my previous review, even though it seemed to much like a coincidence it wasn't. I jumped the gun and should ...


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    I recently purchased a Ford F350 Lariat POWERSTROKE Dually, it's used but fairly new and in great condition. I purchased from another dealerships but since Otis is closer I figured I'd go there cause was too busy with my business to do rear brakes on my dually. The quoted price was $450 less than when I went to pick her up. Brakes in rear seem OK but now the E brake wasn't adjusted like it should have been, they didn't adjust at all. Here's where it gets worse I call Otis to adjust E brake and make me another key and alarm remote. I take her home (5 minutes away if that), park her for the day. Next morning she's lacking power, won't hold steady idle at all. I bring it back to Otis to pay more money $$ for EBP sensor!! She's running better today but not perfectly like normal and engine temperature is running much hotter than normal. They put air filter assembly back improperly and didn't tighten clamps on air intake tubing. I'm afraid to bring her back there, all I wanted was my brakes done and now look!!

    Does not recommend this dealer
    Came in for service or repair
    Russell Maass

    I have to apologize to Otis Ford for my previous review, even though it seemed to much like a coincidence it wasn't. I jumped the gun and should know better because I worked in the automotive repair field for 15 years with independent shops and a dealership. I had a bad injector on it's way out and it must have went right after I picked up my F350. I'm very sorry for jumping the gun and hope this response to my own review helps repair some of your reputation.


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  • Great experience purchasing a car!
    May 2, 2016

    I am from Nassau county and drove 50 miles to check out 2 of their vehicles. They have quality used cars with low miles and I have read great rev...


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    I am from Nassau county and drove 50 miles to check out 2 of their vehicles. They have quality used cars with low miles and I have read great reviews on multiple sites about Otis Ford. I have no problem dealing with car salesman who are aggressive/pushy but this is one of the few dealerships that I have been at where this was a non issue. It was a pleasure car shopping with Mike. I negotiated a fair price for my car and I was offered KBB value on my trade in. I would absolutely shop here again and would highly recommend that you see for yourselves what I am talking about! Thanks again and I love my 2015 Expedition!

    Does recommend this dealer

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  • Very Accommodating, And Personable
    January 14, 2016

    The Salesman Tom Silon At OTIS Ford Was Extremely Helpful To Me In Purchase A Vehicle. I Had A Very Pleasent Experience With OTIS Ford. I Hig...


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    The Salesman Tom Silon At OTIS Ford Was Extremely Helpful To Me In Purchase A Vehicle. I Had A Very Pleasent Experience With OTIS Ford. I Highly Recomend OTIS Ford In Quogue, NY Yours Truly, James

    Does recommend this dealer

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  • Excellent to deal with
    October 23, 2015

    We bought at 2013 used ford escape in August after looking for a car for about a month, we went to Otis and dealt with Carl Vail. and bought car s...


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    We bought at 2013 used ford escape in August after looking for a car for about a month, we went to Otis and dealt with Carl Vail. and bought car same day..no issues and very easy to deal with. I am happy so far.

    Does recommend this dealer

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  • Amazing experience!!
    July 29, 2015

    Just want to thank Tommy Otis for being such a great person, willing to leave every customer happy. My son loves very much his new 2015 Ford Fiest...

    Otis Ford, Inc.

    Hi David! Thanks so much for taking the time to write a review for us. It was such a pleasure assisting you and your son and was great to meet you...


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    Just want to thank Tommy Otis for being such a great person, willing to leave every customer happy. My son loves very much his new 2015 Ford Fiesta, beautiful car. Thanks for help him and for make this possible for him.

    Does recommend this dealer
    Otis Ford, Inc.

    Hi David! Thanks so much for taking the time to write a review for us. It was such a pleasure assisting you and your son and was great to meet you both. I wish you both the best of luck! If there is anything else I can help you with please just let me know! Sincerely, Tom Otis IV


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  • Extraordinary Customer Sevice
    June 6, 2015

    Fair price negotiations, the ability to pick a delivery date and an polite professional service describe the sales experience from Mike C. This i...


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    Fair price negotiations, the ability to pick a delivery date and an polite professional service describe the sales experience from Mike C. This is the reason why we have purchased four vehicles from Otis. Other dealers do not come close to their personalized service

    Does recommend this dealer

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  • Carl Vail is awesome
    May 6, 2015

    Carl ordered my new 2015 f-150 platinum and it arrived in the time he had said. The truck came just as I ordered and now I'm buying a dump truck. ...


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    Carl ordered my new 2015 f-150 platinum and it arrived in the time he had said. The truck came just as I ordered and now I'm buying a dump truck. Thanks again

    Does recommend this dealer

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