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Reviews

Average Ratings

3.6
26 lifetime reviews.
  • Excellent Experience

    I recently purchased a used car from King O'Rourke Cadillac in Smithtown (2009 Chevy Impala). The salesman, Bill Aloia, was a nice guy who knew h...


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    I recently purchased a used car from King O'Rourke Cadillac in Smithtown (2009 Chevy Impala). The salesman, Bill Aloia, was a nice guy who knew his cars and his business. I didn't feel rushed or pressured while I looked at the car. He waited patiently and answered all my questions. We went inside to talk about the car and everything went nice and smooth. He wrote the car up and went to the finance guy. Here is where the car buying stories usually get ugly. I met with the business manager, Michael Marrazzo and we sat down to look over financing. Michael was a family man and proud of it. He was very professional but also very friendly and approachable. Although I was pre-approved for an auto loan I wanted to see if he could do any better. He beat my rate by a full percentage point. He answered every question I had and the ones he didn't know he found the answer. Most other dealerships I have dealt with would make something up and make sure it was something you wanted to hear. He called the company in front of me and even had me get on the phone with the questions I had. I was very impressed. The financing went off without a hitch. I was set to pick the car up two days later but that was delayed. Not due to anything the dealership did but because of a battery issue and the lack of being able to inspect the car until the computer ran through its cycle. I picked the car up a day later than I had planned and drove it off the lot about 35 minutes after I arrived. I had purchased another car from their other location in Port Jefferson but that experience was not even close to this one. It wasn't a bad experience but this one was definitely enjoyable and if you know me I HATE most things LOL. I would definitely recommend this dealership and these two people. I have no idea how the other sales people are or the finance managers but the two I dealt with were top notch. I will rate the service soon because there a couple of things I have noticed with the car that need to be fixed. Nothing major but things that definitely need to be done. On a side note, Bill (my salesman) gave my daughter five dollars so she could buy herself something for Christmas. It made her night and mine as well. Great job Bill, thanks. (This was AFTER the sale was complete).

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    2 people out of 3 found this review helpful. Did you?

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  • Awesome Experience

    Leasing Our Family's 2017 Buick Enclave from King O' Rourke Buick GMC was an awesome experience. Made possible by our salesperson Rick Mercado he ...


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    Leasing Our Family's 2017 Buick Enclave from King O' Rourke Buick GMC was an awesome experience. Made possible by our salesperson Rick Mercado he was the best. He dealt with us with a level of honesty and professionalism not usually seen. My husband personally visited 7 different dealerships and received quotes on lease prices over $200 more per month than what we wound up getting from King O' Rourke. The whole process was completely hassle free with ZERO surprises. I 1000% recommend this dealership and especially Rick Mercado. If your looking for a car or SUV at a great price with a salesperson that will treat you right go to King O' Rourke Buick GMC. You will not be disappointed. The Napolitano Family

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very rude !

    Was with my salesman when he left ro see the manager to determin if we could make a deal when he came back i askes about a lease deal advertised ...

    Dealer Response

    Neil Thank you for letting us know your concerns. We are sorry that one of our staff caused frustration and will definitely address this with the...


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    Was with my salesman when he left ro see the manager to determin if we could make a deal when he came back i askes about a lease deal advertised online and unbeknownst to me there was a person standing behind me that barked at my question. I said that i had no idea she was there and she should have walked in and introduced herself as her action was rude she began to talk over me again very rude ! When i insisted she entered the room so i could see who i was being barked at by she grumbled something under her breath and stormed away! At that point i walked out!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Neil Thank you for letting us know your concerns. We are sorry that one of our staff caused frustration and will definitely address this with the salesperson. Our primary goal has always been to give the best value and service possible. Thank you again for bringing this to our attention.


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  • Customer service A+

    They are always so pleasant and friendly. All the staff goes out of their way to provide a wonderful customer experience. I wouldn't go anywhere...


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    They are always so pleasant and friendly. All the staff goes out of their way to provide a wonderful customer experience. I wouldn't go anywhere else.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Extremely expensive

    Over priced. I can get same work done somewhere else for 1/3 rd the price. Don't waste your money.

    Dealer Response

    Tony Thank you for the feedback. King O'Rourke is honored to be a top dealer on Long Island. Our primary goal has always been to give the best v...


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    Over priced. I can get same work done somewhere else for 1/3 rd the price. Don't waste your money.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tony Thank you for the feedback. King O'Rourke is honored to be a top dealer on Long Island. Our primary goal has always been to give the best value and service possible. Upon checking service records, we were happy to clear the check engine light on your 2009 Escalade Hybrid. The repair was a little more involved than a simple repair because we had to drill, re-tap, and install a new bolt for your lift gate. Our service pricing reflects the fact that our service technicians are OEM certified and any work is done to factory standards. Our pricing is in line with the quality of work that is performed on vehicles and in line with similar dealerships in the area. Sincerely, Joe LaFrance, Service Manager


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  • Buick LaCrosse

    The salesman, Armando Salazar gave me excellent service. He spent almost one hour with me showing me how to program and operate my vehicle. He ans...


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    The salesman, Armando Salazar gave me excellent service. He spent almost one hour with me showing me how to program and operate my vehicle. He answered my questions fully and made it evident that he wanted to make sure this experience would be a great one. He explained everything I needed to know before I drove the car out of the dealer's lot.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • won't ever go back

    i purchased multiple cadillacs from them but i won't ever return for service. i was treated as though they couldn't be bothered with me. most of ...

    Dealer Response

    We apologize for the events you described and thank you very much for letting us know about your visit. We certainly hope we can turn this situati...


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    i purchased multiple cadillacs from them but i won't ever return for service. i was treated as though they couldn't be bothered with me. most of what i asked for was not done because when i checked in they told me to "take care of it next time". there won't be a next time. all they did was an oil change. i still have multiple warning lights on. i'll go to my mechanic from now on. at least they do what i ask of them and for much lower prices. ¿¿

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We apologize for the events you described and thank you very much for letting us know about your visit. We certainly hope we can turn this situation around and keep you coming back to us. Please contact me so that we can discuss this in greater detail and work to make things right. Sincerely, Barbara Gasparik, Customer Relations Manager


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  • Best experience ever

    My experience was beyond pleasant!! Frank Bonavise who my wife and I dealt with was extremely professional and patient and did everything he could...

    Dealer Response

    Thank you for your comments. King O'Rourke is honored to be a top dealer on Long Island. Our primary goal has always been to give the best value...


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    My experience was beyond pleasant!! Frank Bonavise who my wife and I dealt with was extremely professional and patient and did everything he could to make our experience a great one. We felt no pressure what so ever and this was by far the smoothest and easiest deals I have ever done when looking for a car. Everyone one at that dealership is extremely friendly and professional and I will be doing all my business there. Thank you Frank for the great experience!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your comments. King O'Rourke is honored to be a top dealer on Long Island. Our primary goal has always been to give the best value and service possible. The King O'Rourke Team, from the Sales Professionals, the Service Department and all of the Support Staff, all work hard to make sure that your experience here is a superior one. Our commitment to customer service is stronger than ever! Rest assured that every effort will be made to merit your continued confidence in King O'Rourke for many years to come. I have shared your comments with Frank and the team.


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  • Don't ever go to this dealership

    Don't ever go to King O'Rourke Cadillac Buick GMC in smithtown. They gave me a deal then miraculously it went up $20. The sales agent Tina also ...

    Dealer Response

    Thank you for your comments, Matthew. We are committed to delivering an outstanding customer experience, and your feedback is important. We note ...


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    Don't ever go to King O'Rourke Cadillac Buick GMC in smithtown. They gave me a deal then miraculously it went up $20. The sales agent Tina also tried to play dumb and say that was not a sign and drive even when that was the only deal we ever discussed. She also said she didn't have it written down and I advised to look at the paperwork and turn to the back. That's when she said she would have to call back. When she called back she says the manager used a voucher on another car??? She never said this was a temporary offer!!!! Soooooo frustrating. Day 2 of 20 days of bad publicity. #20daysofbadpublicity

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your comments, Matthew. We are committed to delivering an outstanding customer experience, and your feedback is important. We note that we were able to put together several offers on the GMC Acadia for you. Unfortunately we do have limited vouchers available so during the time you took to think about it, the original payment voucher was not available upon you getting back to us with a decision. We apologize if this caused any frustration. Tina is back from vacation and did return your phone. She's more than happy to assist you as we have new programs for February.


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  • Leasing my Acadia

    My salesperson Tina Reganato was fantastic. I wanted to Lease a truck and she was great. She's patient, professional, easy to talk to. I do recom...

    Dealer Response

    Marie, Thank you so much for your wonderful review. I will be sure to share with Tina and the rest of the team. We all work extremely hard to mak...


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    My salesperson Tina Reganato was fantastic. I wanted to Lease a truck and she was great. She's patient, professional, easy to talk to. I do recommend King O'Rourke. Marie Laudato

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marie, Thank you so much for your wonderful review. I will be sure to share with Tina and the rest of the team. We all work extremely hard to make sure that your experience here is a superior one. We are committed to customer service and will make every effort to merit your continued confidence in King O'Rourke for many years to come.


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