Donley Ford - Ashland

4.8
(412 reviews)
Visit Donley Ford - Ashland
Sales hours: 9:00am to 4:00pm
Service hours: 8:00am to 12:00pm
View all hours
Service Sales
Monday 8:00am–8:00pm 9:00am–8:00pm
Tuesday 8:00am–5:00pm 9:00am–6:00pm
Wednesday 8:00am–5:00pm 9:00am–6:00pm
Thursday 8:00am–5:00pm 9:00am–8:00pm
Friday 8:00am–5:00pm 9:00am–6:00pm
Saturday 8:00am–12:00pm 9:00am–4:00pm
Sunday Closed Closed
New (419) 962-9006 (419) 962-9006
Used (419) 962-3103 (419) 962-3103
Service (419) 945-4038 (419) 945-4038

Reviews

4.8
(412 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Was awesome to work with. I was not sure I could use them...

Was awesome to work with. I was not sure I could use them when I purchase vehicle in Shelby,Ohio love that they wash my car for me and top off all the fluids We use them again

Dealer response

Thank you for the wonderful review! We will surely share this with the team and we look forward to your next visit!

5.0

awesome service center and Logan was my salesman on 2...

awesome service center and Logan was my salesman on 2 vehicles and was just outstanding, you are very lucky to have him on your side!

Dealer response

Thank you for the awesome review! We enjoy hearing from our repeat customers and we look forward to working with you again in the future!

5.0

Great service, scheduled my appointment and was able to...

Great service, scheduled my appointment and was able to get in fast. Donley Ford serviced my vehicle, topped off all fluids and even washed it for me!

Dealer response

Thank you for the wonderful review! We're glad to hear that we exceeded your expectations, that's what we thrive to achieve! We will surely share this with Ron and the rest of the team and we look forward to your next visit!

5.0

The Donley Ford service team, lead by Ron Keiffer was...

The Donley Ford service team, lead by Ron Keiffer was efficient, friendly, honest, and most importantly, timely! They promptly repaired all of my recalls and were quick to insist I take a loaner vehicle in the interim. Would highly recommend going to this service center for any Ford or Lincoln needs!

Dealer response

Thank you for sharing this awesome review! We enjoy hearing from our repeat customers and love to hear your recommendation! Ron and the rest of the service team will be glad to hear it and we look forward to your next visit!

5.0

Great people all around from sales to service. Would...

Great people all around from sales to service. Would absolutely recommend this dealership to anyone. We have bought 2 cars there and have them serviced here.

Dealer response

Thank you for the amazing review and recommendation! We love to hear from our repeat customers! Michelle and the rest of the team will be happy to hear it!

5.0

Michele was so amazing to work with! I told her what I...

Michele was so amazing to work with! I told her what I was looking for and in no time at all she called me with the exact car I had been looking for! Michele even set up and walked me through all the "tech" stuff! I would highly recommend her to anyone!

Dealer response

Thank you for the awesome review! We're glad to hear the recommendation. We will share this with Michelle and the rest of the team and we looking forward to working with you again in the future!

4.4

I was disappointed that when they were working on my car...

I was disappointed that when they were working on my car and the strut broke that I was charged for it. Other than that it was good work.

Dealer response

Thank you for the review. We will look into this and verify an error isn't being made. If you have any questions in the mean time, please feel free to reach out to our Customer Relations Advisor, Connor. He can be reached at 7403922222 at Ext: 3004.

5.0

Easy to work with. I won’t bother with anyone but Logan...

Easy to work with. I won’t bother with anyone but Logan North save yourself the time and ask for him he’s straight forward and is a kind professional.

Dealer response

Thank you for the review! We will share this with Logan and we look forward to working with you again in the future!

1.8

it took almost 3 weeks to fix my car the guy did not have...

it took almost 3 weeks to fix my car the guy did not have the right phone number to call me my salesman had to

Dealer response

Thank you for the review. We would like to hear more about your experience! If you would like, please reach out to our Customer Relations Advisor, Connor. He can be reached at 7403922222 at EXT: 3004. We would appreciate the opportunity to assess the situation and resolve the issue as best as possible! Thank you, and we hope to hear from you soon!

4.8

It's like going to your friends house and getting great...

It's like going to your friends house and getting great advice. Just hanging out with people who care about customer service and want to make sure you come back :)

Dealer response

Thank you for the awesome review! We love to hear from our repeat customers! We value your business and look forward to your next visit!