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Donley Ford Lincoln - Ashland

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 5:00 PM

Donley Ford Lincoln - Ashland Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2020

Donley Auto Group has been family owned and operated for over 40 years

...



Donley Auto Group is a Ford and Lincoln dealership offering the best selection of new and pre-owned vehicles in the Heart of Ohio. Our excellent staff is 100% committed to serving our customers and that dedication is embodied in the Donley Difference Plan, offered to any customer who purchases a new Ford or a select pre-owned vehicle. You can always rely on getting the highest quality of care whenever you go with the Donley Difference.

Stop in any of our locations in Ashland, Galion, Mt Vernon or Shelby and Discover the Donley Difference!

"Discover The Donley Difference"

Service

Oil, Filter Change

$29.95 and up*

Wheel Alignment (4WD)

Complimentary

Multi-Point Inspection

Complimentary

Fluid Top-Off

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
162 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 30, 2020

    Logan is always great to work with. I appreciate that he calls to check up on my satisfaction throughout the lease period. I have been happy with the... way we are treated by everyone at Donley Ford.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks! Sounds like you have Discovered the Donley Difference! Logan is great and he enjoys working with you! Thanks for your great review!


    Worked with:
    Jake Reichle

    F&I Manager

    (5.0) 20 reviews

    Logan North

    Sales

    (4.9) 15 reviews

  • 5.0 out of 5
    June 29, 2020

    Service dept is always on time , friendly, get the job done, answer questions and sanitized for their customers. Ron and crew are great to work with. ...

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks! We're working hard to maintain safety for our customers and to provide the best customer experience! Thanks for noting that! We appreciate ...your 5 star review and that you are a great customer!

  • January 14, 2012

    Very satisfied with the salesperson, and the experience.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lincoln Fan, thank you for purchasing your vehicle at Donley Ford Lincoln of Ashland.

  • 5.0 out of 5
    June 29, 2020

    Great service! Friendly atmosphere! Clear explanation of what service was done! Also I was happy with the price of the service rendered! Will return... when I need more service!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awesome! Thank you so much for your message and 5 star review! We appreciate you trusting Donley Ford Lincoln of Ashland to meet your automotive ser...vice needs!

  • 4.0 out of 5
    June 29, 2020

    You washed my vehicle and my animal warning devices on my front bumper were gone, ripped off the bases. I will request that you NOT wash my vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 27, 2020

    excellent service, friendly people. The only thing that discourages me is that I have a 20010 ford escape that I purchased at Donley's. I have 62000... miles on it. I keep purchasing an extended warranty on the vehicle. I take pretty good care of it. I have reported to service (I do not know how many times) the when you first start the vehicle up and you take off, when you speed up and the car shifts (there is a clunking noise, possible slipping). Now here is what really discourages me. Since I keep purchasing an extended warranty and I have reported the slipping/clunking when it shifts gears sometimes, that my extended warranty will expired 13 August 2020. When it expires and something goes out on the transmission or whatever makes it shift, you will not cover that even though I have been telling service about the problem. I have told them that when it does happen it is normally the first thing in the morning. I even told them to keep the car for a few days , not going to happen. The other thing is , if I purchase another extended warranty on my Ford with someone else, you will not work on it. I can't understand that. Your going to get paid for the warranty work that you do on the car.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your 5 star review! It's a pleasure working with you always. We have not been able to identify a problem with your Escape. We certai...nly will continue to help identify what you are hearing if you'd like us to try again.


    Worked with:
    Jake Reichle

    F&I Manager

    (5.0) 20 reviews

    Tegan Moyer

    Sales

    (5.0) 6 reviews

  • 5.0 out of 5
    June 27, 2020

    Best car buying experience I have ever had. Teagan found the car I was looking for quickly. There was a small scratch on the car and Teagan didnt stop... until it was correctly fixed.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    That's excellent news! Tegan really does work hard for his customers! Thanks for choosing Donley Ford Lincoln of Ashland and for your 5 star review!... It was a pleasure working with you!


    Worked with:
    Tegan Moyer

    Sales

    (5.0) 6 reviews

  • 5.0 out of 5
    June 27, 2020

    Very happy and pleased with Donley Ford. The service department is very efficient and knowledgeable. They are friendly and cooperative. I rely on hem... avery time I come in.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! Our service team is great and enjoyed working with you as well! Thanks fo ryour 5 star review!

  • 5.0 out of 5
    June 26, 2020

    Ben in service got my truck in. In a timely manner. Kept me updated about the cost and repairs. Called me when the truck was complete. Ben is a asset... to your company

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We appreciate Ben as well! Thanks for your great review and for choosing Donley Ford Lincoln of Ashland!

  • 5.0 out of 5
    June 26, 2020

    Friendly people, always helpful, had a regular service done and had no problems. Service dept helped me to use my reward points to cover the service

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Great to hear! Our Service Team is the best! Glad your experience went well! Thanks for choosing Donley Ford Lincoln of Ashland!


    Worked with:
    Jake Reichle

    F&I Manager

    (5.0) 20 reviews

    Dave Wyatt

    Sales

    NOT RATED

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