Ott Miller Chevrolet of West Caldwell

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
57 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 14, 2019

    I could place some of the blame on myself for signing over a car before receipt of money. The deal was structured for me to receive payment on a truck... with a clear title. Today is two weeks, I still have yet to receive payment. Thinking of CFFB , I don't want to take it there. The alarming concern is I wasn't informed until after I signed the lease agreement that the check could take some time. I wouldn't have leased if I knew I was to wait this long for a check. They knew that and pulled a fast one on me. shame on me, but shame on them as well. They claim that on this very Friday June 14th no one is authorized to sign a check since the owner is out of town. Smells funny, and I would not recommend at this point. Hopefully they can redeem themselves and do the honorable thing and help a struggling client, but it was their priority to sell and that is all they care about. I wasn't thinking highway dealership, konner always treated me well.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 30, 2019

    The entire Staff was Wonderful!!! They were very patient with letting us make a decision on purchasing a new vehicle.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, Pete Sabatino - The Ott... Miller Chevrolet Team, formally Konner Chevrolet - 973-226-6666

  • May 26, 2017

    Although the car I was looking for was already sold, I was extremely happy with the customer service.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are glad you had a pleasant experience. Sorry the car you wanted was sold already. Let us know if you want us to try and locate one for you. Have a... great day.

  • 1.0 out of 5
    February 22, 2019

    I purchased an used 2013 infinite G37 they lied about service record from Paublo and the manager Carlos for my fiancee's in December of 2018. The tire... pressure warning is still on Paublo promised to fix the light. We took it took to them first time in early January they had the car for a week stated the back tires were both and they replaced them both and reset the light without checking the sensors. We took it back the second time they reset it again, then the 3rd was when the transmission when bad just 2 weeks ago in late January. I was told the car had a brand new transmission at the time of purchase however I found out from STS that transmission was not new and it had to be replaced. We took it back to Chevy to replace the transmission and have the light removed. They repaired the transmission had the car for 2 weeks and still decided not to change the defective sensors as promised by Carlos. They call my girl yesterday and tried to give her the run around about replacing the sensors stating they would have marked up the price if they had serviced it properly,

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to let us know about your experience. Hearing this feedback helps us to alter our service to ensure satisfaction. I ...would like the opportunity to hear more about what happened. Please contact me at your convenience. Sincerely, Pete Sabatino - The Ott Miller Chevrolet Team, formally Konner Chevrolet - 973-226-6666

  • 5.0 out of 5
    August 24, 2018

    Love this dealership, I will not go anywhere else!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    August 8, 2018

    You did not do so well this time guys! It took longer than I was told to complete an oil change and tire rotation. Then, I was told that I needed two... new filters--which I agreed to have replaced. You were polite and professional, but again, was late in completing the job from the time projected. Later, the Service Manager had to pull my car from the line, as I waited more than 10 minutes for a car wash-which was never completed--so that I would not be late for work. If it was not for Omar--I would have been late. He was wonderful, but his crew was too relaxed -- and his car washers did not try to keep things moving. This makes him look bad--and makes your company look bad as well. You have always provided "top service" in the past, so I am forgiving--and will return. However, you should know that this last experience was less than "stellar". I now also have a "humming sound in my engine" when I turn the fan on and switch to levels higher than #2 (For example, level #3 and #4). This was not there prior to the filter replacements. Any connection? Was everything installed properly? Since I am not frequently in the West Caldwell area, I am not sure when I can stop by for you to listen to my concern. Not major, yet annoying. And, by the way--WHAT ABOUT THOSE RED SOX? Does anyone still have a broom laying around? Perhaps the best part of the weekend which followed!!!

    3.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    May 4, 2018

    Very disappointed. Kept me waiting for 5 hour & didn’t tell me I needed to wait that long. No communication by service rep. Never again come to this place.

    1.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I'm sorry to hear about the wait. Our customers' time is valuable to us, and I am disappointed to hear your recent visit wasn't as timely as you would... have hoped. Please contact me at your earliest convenience so we can discuss this further. Regards, Pete Sabatino - The Ott Miller Chevrolet Team, formally Konner Chevrolet - 973-226-6666

  • 5.0 out of 5
    April 5, 2018

    Victor is a great guy easy to talk to very informative about the sell I was very pleasant to talk to I was happy with the purchase

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you leaving this excellent feedback! Please don't hesitate to contact us with any questions in the future. Sincerely, Pete Sabatino - Th...e Ott Miller Chevrolet Team, formally Konner Chevrolet - 973-226-6666

  • 4.0 out of 5
    March 22, 2018

    Our buying process was excellent due to the expert handling of Joel. He was professional at all times and especially calm, and confident in soliciting... needs and satisfaction. Joel followed up on everything and was responsive to our questions and concerns. His willingness to address our constant inquiries and explore options was refreshing and delivering to us a well prepared car was impressive.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to write this review. We are pleased to hear that Joel was able to provide an efficient and overall positive experience.... Regards, Pete Sabatino - The Ott Miller Chevrolet Team, formally Konner Chevrolet - 973-226-6666

  • 1.0 out of 5
    February 15, 2018

    I was referred by a friend who knows Dawn and made an effort to reach out to her. Apparently you need to go through her useless assistant before Dawn will... consider returning a call. Once she finally did return my call, not only was she rude but couldn???t be bothered with my call. I???m not sure if my

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews