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Reviews

Average Ratings

3.9
Average based on 23 reviews.
  • Thank You

    On March 2nd my wife and I were driving back from Fla where I was on a business/vacation trip for a month. Just north of Pittsburgh on Rt. 79 I en...


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    On March 2nd my wife and I were driving back from Fla where I was on a business/vacation trip for a month. Just north of Pittsburgh on Rt. 79 I encountered mechanical problems with the 2005 F 350 turbo diesel company truck. After attempting to fix it several times myself on the side of the road I managed to reach the Fairfield Inn in Slippery Rock about 6pm. The next morning I made contact with Butler County Ford and asked for assistance. I was connected with John in truck service. He said he could help me but wasn't sure if he could get it done the same day. I responded that was fine and I made arrangements to have the truck flatbedded. I called several hours later to get a progress report and to see if I was going to have to book a room for a second night. To my surprise he not only told me that he was able to work on it that day but it was completed. Now that is sevice. I told him I needed to somehow make arrangements to get there to pick up the truck. He proposed that after work he would be able to come to Slippery Rock to pick me up to get my vehicle. I believe John epitomises what the word service is all about. He tells me he was paying it forward for something that happened to him a number of years ago. Thank you to Butler County Ford for having an employee like John on staff. And also to the tech that completed the work on my truck. It's comforting to know when you are on the road and something happens there are still people out there who will go out of their way to help. Thanks again Larry and Madeline Woodruff Rochester, NY DIRTcar official World Racing Group

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • parts manager very rude

    AFTER READING ABOUT PARTS MANAGER MIKE BEING VERY RUDE, I HAD THE SAME EXPERIENCE TRYING TO PURCHASE PARTS FOR MY CUSTOMERS VEHICLE I WAS REPAIRI...

    Dealer Response

    We take customer satisfaction seriously at Butler County Ford. It's unfortunate we can't please everyone all of the time but sometimes mistakes an...


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    AFTER READING ABOUT PARTS MANAGER MIKE BEING VERY RUDE, I HAD THE SAME EXPERIENCE TRYING TO PURCHASE PARTS FOR MY CUSTOMERS VEHICLE I WAS REPAIRING. I WASN'T EXPECTING TO GET LIP SERVICE FROM HIM ON THE PHONE. I WAS WONDERING IF ANYBODY HAS COMPLAINED TO OWNERSHIP ABOUT HIS SO CALLED CUSTOMER SERVICE.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We take customer satisfaction seriously at Butler County Ford. It's unfortunate we can't please everyone all of the time but sometimes mistakes and misunderstandings happen. I would welcome the opportunity to discuss this with you, Don, and hopefully we can come to a mutually satisfactory resolution. I'm left not knowing what actually was said and without that it leaves me very little to act on. Please contact me at your earliest convenience. I am sorry this happened! Sincerely, Gino Sabruno General Manager


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  • Very easy to deal with!

    Long time customer. I have bought several vehicles from this dealership hassle free! Everyone is always friendly - you alway see the same people -...


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    Long time customer. I have bought several vehicles from this dealership hassle free! Everyone is always friendly - you alway see the same people - when you don't see a lot of employee turnover you know they are doing something right! Prices for my trades and purchases were always fair and better than what you see online. Even the parts department gave me a discount on some parts!

    Does not recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very easy to deal with!

    Long time customer. I have bought several vehicles from this dealership hassle free! Everyone is always friendly - you alway see the same people -...


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    Long time customer. I have bought several vehicles from this dealership hassle free! Everyone is always friendly - you alway see the same people - when you don't see a lot of employee turnover you know they are doing something right! Prices for my trades and purchases were always fair and better than what you see online. Even the parts department gave me a discount on some parts!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • GO SOMEWHERE ELSE WHEN YOU NEED PARTS!

    I made a call to Butler County Ford to order parts for my car. The man who answered the phone, who said his name was Mike said he would get them o...


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    I made a call to Butler County Ford to order parts for my car. The man who answered the phone, who said his name was Mike said he would get them ordered as soon as possible. He said It would take to two days and he would call me. I never got a call and when i called him, HE SHOUTED AT ME AND SAID I NEVER TOLD HIM TO ORDER THEM. I went to another ford dealer and picked them up. Sadly to say i will never deal with Butler Ford again!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Rudely talked to by partsperson, Mike

    I recently called The Butler County Ford Dealership parts dept looking to get parts for my husbands truck while he was working. While explaining w...


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    I recently called The Butler County Ford Dealership parts dept looking to get parts for my husbands truck while he was working. While explaining what he needed, the man who i talked to said his name was Mike. He made the comment to me that some people should not work on vehicles if they dont know what there doing. I felt very mad and insulted. My husband has been a mechanic for 30yrs. I DONT RECCOMEND ANYONE TO DEAL WITH THIS DEALERSHIP AGAIN.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Awesome

    Nice people to deal with, no hassle purchase. They made buying a new car at a good price an easy process.


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    Nice people to deal with, no hassle purchase. They made buying a new car at a good price an easy process.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Never deal with them anymore.

    I had recently called Butler Ford about parts for my husbands truck while he was at work. The gentleman who answered the phone, He said his name w...


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    I had recently called Butler Ford about parts for my husbands truck while he was at work. The gentleman who answered the phone, He said his name was Mike , Made the comment, He should not be working on his truck if he doesnt know what he is doing. I felt very insulted, because my husband is a mechanic , who has worked on vehicles for 30 yrs. I will never reccomend this place to anybody.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Great buying experience

    We dealt with Aldo it was a pleasant experience dealing with Aldo and the rest of the staff they were very helpful and made our purchases a easy n...


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    We dealt with Aldo it was a pleasant experience dealing with Aldo and the rest of the staff they were very helpful and made our purchases a easy no pressure sale. I would recommend Aldo and the rest of the staff.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • AUTO PARTS MANAGER IS VERY RUDE/ HIS NAME IS MIKE

    I RECENTLY WENT THERE TO PICK UP PARTS FOR MY CAR. AS I WAS ASKING QUESTIONS, SINCE I AM NOT VERY KNOWLEDGLABLE ABOUT CARS, HE TOL D ME HE WAS TO ...

    Dealer Response

    Upon reading this review we attempted to reach the only Bob Davis we have listed in our data base,only to find he is not the same person who wrote...


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    I RECENTLY WENT THERE TO PICK UP PARTS FOR MY CAR. AS I WAS ASKING QUESTIONS, SINCE I AM NOT VERY KNOWLEDGLABLE ABOUT CARS, HE TOL D ME HE WAS TO BUSY TO ANSWER MY QUESTIONS. I FOUND UOT HIS NAME WAS MIKE, THE MANAGER. I WILL NEVER BUY THERE AGAIN/ I ALSO NOTICED HE WAS BAD MOUTHING OTHER EMPLOYEES. VERY UNPROFESSIONAL.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Upon reading this review we attempted to reach the only Bob Davis we have listed in our data base,only to find he is not the same person who wrote this review. I would really like to hear from Mr.Davis to discuss his recent experience in our parts department so that I can better understand how he was treated. Please contact me at your convenience. I am sorry this happened! Gino Sabruno, General Manager


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