Reviews
Avis ford
I was smooth and quick. We were treat with respect and we were able to pick out what we wanted. No rush. The paper work went through with no problems. Very happy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Allen, Thank you for taking the time to share your positive feedback with us. We're so glad the team were able to meet your needs. We strive to provide 100% satisfaction to all our customers so we're glad you're happy and had a smooth process with the paperwork. We hope you're enjoying your new Edge and we'll see you on the road! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
Great service
Great customer service knowledgeable about the plans. The information was very clear. Walter Simmons went out his way to make sure that I understood the way my new car works. He explained the new features in my car and he showed me how to set up my phone to my car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Laticia, Thanks so much for your feedback. We're thrilled you found Walter so helpful and knowledgeable and the whole experience pleasant and easy. Our #1 goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
DIANE KIRSCH
THIS IS MY SECOND FOCUS I LOVE BOTH.... DID HAVE TROUBLE WITH THIS ONE. NOT THE SERVICE DEPARTMENTS FAULT WAS A KOOKY PROBLEM, HAD A GREAT RENTAL CAR. LARRY IN THE SERVICE DEPARTMENT KEPT ME INFORMED KEPT ME INFORMED
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Diane, Thanks so much for your review. We're happy to hear you've been well taken care of by Larry and the rest of our team in Service, including the rental. Please let us know if there's anything else we can do for you and we look forward to serving you for years to come! Happy driving! Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
Have had great service at Avis
We lease our cars from Avis and are very satisfied. We like the friendliness and service from our salesperson Frank C. We have also been very satisfied with the service department where we have dealt with Larry multiple times. I was cranky because we had to come in for a recall on our Focus but Larry took care of it in a timely fashion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Corinne, Thank you for your feedback! We pride ourselves on providing great service to all of our customers, and Frank is certainly an asset to our team. We'll be sure to share your kind words with him. And I'm thrilled that your last service appointment met your expectations. Our service team and Larry work very hard to ensure the satisfaction of each of our customers, so it's always great to receive positive feedback. Thank you for your review! Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
This is as Good as it gets
This was my second time leasing a Ford Escape, my sales person Lou Marchesi was great and was very patience in making sure that all my requirements were meet right down to my budget. Just like my first time leasing everything was aimed at making sure that I was satisfied. He stayed in contact with me and kept me updated about everything I needed to know about. Because my work schedule did not allow me to always be available via telephone he would email me information and make sure I was aware of any special promotions and when I asked a question he responded in a timely manner. So needless to say when this lease is up I will be right back at Avis Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Judy, Thank you for taking the time to share your positive feedback with us. We're so glad Lou and the rest of the team were able to meet your needs. I will be sure to share your kind words with Lou. We strive to provide 100% satisfaction to all our customers so we're glad you're happy. We hope you're enjoying your new Escape and we'll see you on the road! Thanks again, Hannah S. Online Customer Service- Avis Ford bdc@avisford.com
Vehicle lease
The lease rocess takes too much time. Effeciencies are needed to shorten the amount of customers time. The salesman did not follow through on my request for a cargo cover. Its a full week after the deal is done and I still don't have the cover. I like my vehicle but this may be my last visit to this dealership.
- Customer service —
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Ms. Barnett, I understand your salesperson has been in contact with you. We appreciate the feedback about your visit and are working to speed up the lease process considerably. Please let us know if there are any issues with your vehicle or the cargo cover. Unfortunately we were out of stock the cargo cover last week and had to wait for the shipment to come from the Ford suppliers. I understand you had the cargo cover installed a couple of days ago, if you have any issues with the piece or vehicle, please let us know. Again, thank you for taking the time to share your experience with us. Thanks, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
RIP-OFF
Got a used car that needs to be repaired? Don't come to Avis Ford. Almost cost us $300 for a job to be looked at and didn't even have the diagnosis correct! On top of that, couldn't admit they were wrong and offer a refund for run of the mill service. WON"T BE BACK...not even for an oil change! Try Alpha Auto Services in Southfield...got us back up and running.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Excellent leasing experience
I recently leased a 2016 Ford F150 and the experience was excellent. I have leased 2 previous vehicles at Avis and the experience was similar. My salesman, Jeremy Z. was professional and a pleasure to work with. He was able to find a vehicle with the features I was looking for and within the price range I was looking to spend. I highly recommend this dealership to anyone looking to purchase or lease a Ford vehicle, you won't be disappointed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ed, Thank you so much for your warm recommendation of Jeremy and the team! We are so happy to hear you've had a great experience with us. We hope to continue to serve you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you and we look forward to seeing you on the road! Thank you again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
Great services!
Experience was great!..................................................
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Diane, Thank you for taking the time to share your positive feedback with us! If there is anything we can do for you going forward, just let us know. Thanks again, Hannah S. Online Customer Relations- Avis Ford bdc@avisford.com
Easy and Fast experience!
Thank you to Greg Gnatek at Avis for in Southfield, MI for being an EXCELLENT sales rep. NO pressure, HONEST, FAIR. I can't speak highly enough of the experience. Buying a used car is risk, however, I feel completely confident in our purchase from Greg. He offered a better deal before we even asked, and gave us a very deal on our trade-in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks so much for your review. We're happy to hear you've been well taken care of by Greg and the rest of our team. Please let us know if there's anything else we can do for you and we look forward to serving you for years to come! Happy driving!