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Avis Ford

(1,550 reviews)
Visit Avis Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
New (248) 327-0254 (248) 327-0254
Used (888) 640-0820 (888) 640-0820
Service (248) 327-0969 (248) 327-0969

Reviews

(1,550 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Avis Ford from DealerRater.

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Lou Marchesi was the Tip of the spear regarding total

Lou Marchesi was the Tip of the spear regarding total commitment to the customer!!! HIGHLY recommend him and the Avis ford team for a totally AWESOME car buying experience đź’Ş

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Brian, thank you so much for your glowing review of your experience purchasing from Lou Marchesi! Lou is an important member of our team, I'll be sure to pass along your kind words. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Avis is a family friendly dealership that offers

Avis is a family friendly dealership that offers exceptional customer service. Everyone is quite friendly and helpful from the showroom to the service area.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Val, Your recommendation of Stan and the team means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

My Sales person was very knowledgeable and helpful at

My Sales person was very knowledgeable and helpful at finding me a vehicle that I can afford and helping me pick out the color (green) that I like. It was like she knew me and she knew what I wanted. Great job!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review Robert! We're thrilled to hear that your sales person was able to find the perfect vehicle for you. It's our goal to provide personalized service and help each customer find the car that best suits their needs. We appreciate your business and hope you enjoy your new green Ford Edge!

Excellent dealership, Great salespeople, polite and

Excellent dealership, Great salespeople, polite and caring and I won’t get another vehicle anywhere else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're delighted to hear that you had such a positive experience at our dealership. Our team strives to provide excellent customer service, and it's rewarding to know that we've met your expectations. We appreciate your business and look forward to serving you in the future!

Great service working with Lou Marchesi at Avis Ford for

Great service working with Lou Marchesi at Avis Ford for several years now. Thanks for your help!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about Lou Marchesi and Avis Ford! We're thrilled to hear that you've been a satisfied customer for several years. It's our pleasure to serve you, and we appreciate your continued business. We look forward to assisting you with your future automotive needs.

Wonderful atmosphere Service was outstanding with

Wonderful atmosphere Service was outstanding with Gordon very nice person and most of all I wasn’t there long at all?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review! We're delighted to hear that you had a great experience at our dealership. Our goal is to provide efficient and friendly service, and it's wonderful to know that Gordon exceeded your expectations. We appreciate your business and hope to see you again soon!

Avis Ford does tremendous work.

Avis Ford does tremendous work. Their service is excellent all the way around. I just purchased my third Ford from longtime salesman Lou Marchesi. He's the best, a true professional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about Avis Ford and Lou Marchesi! We're thrilled to hear that you've had such positive experiences with our dealership. It's our goal to provide exceptional service to every customer, and it's rewarding to know that we've met your expectations. We appreciate your continued business and loyalty.

Santoria Mack is the very BEST!

Santoria Mack is the very BEST! She has been my go-to salesperson for over twenty Years! My family and I have purchased several cars with her dedicated assistance! She makes buying a car pleasurable. She is definitely the Queen of cars!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are lucky to have Santoria on our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Roy (general sales manager) has no customer service

Roy (general sales manager) has no customer service skills and is the reason for this 1 star review.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Lou Marchesi is my go to salesman.

Lou Marchesi is my go to salesman. Always a professional. Works to make sure customer gets what they want from the lease plan. Always a pleasure to have Lou take care of our leases. The front desk is super friendly when we come in. Again, all in all a excellent experience with Avis Ford!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Pedro, Thank you sharing your feedback with us! That's fantastic to hear! We're so happy that Lou Marchesi and our team at Avis Ford made your leasing experience such a pleasure. Your kind words about Lou are truly appreciated. And we're also thrilled to know our front desk staff left such a positive impression. We pride ourselves on creating a welcoming and friendly atmosphere for all our visitors. We look forward to seeing you again soon!