Reviews
My salesman Walter Simmons is the best!
My salesman Walter Simmons is the best! Me and my family have leased at least 10 vehicles with him over the years. We continue to come back based on his loyalty to his new and existing customers. He makes the entire process seamless. He reached out to give reminder of lease coming due, he know what we want in our vehicles and takes immediate action. He is personable and fun to work with. Bonus: he always sends birthday cards and reaches out to make sure we are always satisfied. Keep up with the great experiences that you provide! We will continue to come back time after time and also provide recommendations when opportunities are present.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tom Humes was very professional and a excellent example
Tom Humes was very professional and a excellent example of why I continue to shop at Avis Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Avis Ford service department is unprofessional,
Avis Ford service department is unprofessional, distant, don't care about the customer service or problems. I went to the service department to look for my vehicle that was dropped off by another car company and was acquiring about it for pick up. I was direct to a gentleman name Jean in service. When telling him problem he tells me I am on the phone while leaning his sweaty body back in the chair with his hands behind his head. Once he got the phone he never acknowledge me at all. Start talking to someone else. When my voice got higher because of the disrespect he started talking. I told him my problem and he said what do you want me to do. How do I know you bought that car. I showed him my registration and car sales and said look see. He never looked he brushed me off. If this is what I am to look forward to well xxxx it. I am tired of the disrespect this dealership gives. I been buying cars her since 1989.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Stephanie, After reviewing your experience closely with all members of our staff we understand your dissatisfaction. However, other than being short-staffed, hence the delay in one of our only Service Advisors being unable to help you immediately, we cannot agree that you were treated with disrespect. In fact, our staff followed all of the correct protocols in order to release a vehicle to someone whose name is not on the repair order. As Glassman brought the vehicle to us for a repair and communicated with us regarding the status of the repair, your information needed to be verified by our staff to be released. Also, the vehicle was not finished being repaired, which is why the staff was not expecting anyone to come and pick it up. All of this was explained to you by the Service Advisor (we reviewed our desk monitoring system and security cameras) and when our Service Manager attempted to assist, you waved him away. We try very hard to meet the high standards we set for customer service and we feel confident that the attempt was certainly made in your case. If you would like to discuss the details of your visit further, we invite you to contact our Management team. They are well aware of the situation and each of the reviews posted across different platforms. Thank you again for your feedback.
Are you kidding me. I never waved anyone away. The service advisor never talked to me concerning the vehicle in question. Of course Avis Ford would stick together to support their staff and the look of the company. I personally called Glassman Auto while I was standing there and asked the service person to speak to them on the phone. Glassman Auto told Jean to release the vehicle to me which I had all paperwork for. I know how I was treated and your company and know one else can not change this. So if you are trying t make me look bad it’s not working because my freedom of speech has already won. I have the right to be respected as a customer and as a human being. Also in the future if you want to talk more to me contact me directly. That’s what dignify respectful people do. Have a good day.!!!
Always reliable, answers all questions, great product.
Always reliable, answers all questions, great product., friendly service. We have been coming for years and will continue to do so. Highly recommend Many thanks for all you do
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I had an amazing experience with my sales guy he was
I had an amazing experience with my sales guy he was quick and I feel like he gave me the best deal that he could and that’s what matters the most
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My sales person Ingrid is awesome I just love Avis ford
My sales person Ingrid is awesome I just love Avis ford always gets me together
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have leased many cars fromAvis ford and I will not go
I have leased many cars fromAvis ford and I will not go anywhere else. Great place Lou is the best .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best customer service Lou Marchesi @ Avis Ford
My family and I have been working with Lou Marchesi & Avis ford for more than 25 years! Lou has always provided excellent service & follow up! I would highly recommend Lou Marchesi & Avis Ford for your next Ford!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Accommodating
Salesman could be more accommodating to the customer needs.
- Customer service 2.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
aVIS FORD
Courtois, polite service. Excellent quick attention to your needs. quality of or repairs is always excellent. Good explanation of services on your car. If My sales man had stayed at this dealer i would lease my car from here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!