Riverdale Chrysler Jeep Dodge Ram

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Reviews

Average Ratings

3.3
279 lifetime reviews. Includes reviews of Riverdale Chrysler Jeep Dodge Ram from DealerRater.com
  • Amazing Experience

    The sales person was very professional, and assited me with all the questions I had. Also, she was very informative about the car and all the spec...


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    The sales person was very professional, and assited me with all the questions I had. Also, she was very informative about the car and all the specs and details about the car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Disappointed Customer!
    April 1, 2017

    I am currently in a 2015 Jeep Compass lease that is up in November. Recently my car has been making a rattling sound when I am at a red light or a...

    Riverdale Chrysler Jeep Dodge Ram

    Stephie, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to gr...


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    I am currently in a 2015 Jeep Compass lease that is up in November. Recently my car has been making a rattling sound when I am at a red light or a stop sign. On Tuesday when it rained water began to leak through my lights on the ceiling of my car. I thought this was totally unacceptable. Today Saturday April 1, 2017 I went to Riverdale Chrysler Jeep Dodge and Ram and met Brando Mule. He was wonderful and extremely helpful. He was willing to help anyway he can. The sale manager was extremely unprofessional. I was telling him about the water leaking and he told me " you're talking to the wrong person". I felt completely disrespected and furious. I wanted to stay with Jeep but due to the issues I am having with my car I wanted to see if they can help me out of the lease and put me in a new Lease. He ruined my experience of Jeep and left me feeling extremely disappointed. I wish Brando the best and hope one day he will be able to move forward from this dealership. Very professdional unlike his supervisor.

    Does not recommend this dealer
    Riverdale Chrysler Jeep Dodge Ram

    Stephie, we appreciate your feedback regarding your recent experience. We don't want to lose a loyal customer or miss out on the opportunity to grow as a company. I'd like the chance to speak with you and hear your feedback regarding your visit. Please contact me at your earliest convenience. Sincerely, Bobby Albert - General Manager - bobby@riverdalechryslerjeep.com


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  • Delt a bad hand with some smile.
    February 9, 2017

    Recently purchased a car from this site. The I drove it home the tire, check engine and maintenance lights came on. I brought it back a few days ...


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    Recently purchased a car from this site. The I drove it home the tire, check engine and maintenance lights came on. I brought it back a few days to have them fix it. I was told i needed the battery, all the brakes and rotors and tires and the fuel gage to be changed. They wanted to charge me for the repairs. I just brought it a few days. The manager Alfred tells me they took the price down of the car and if I wanted to get it fixed that I should just pay for the difference of the car and they will fix it. NONE that was mentioned to me by the Derrick Bennett the sales representative that I had. Told the Manger Alfred that my safety isn't a concern to you and he told me to pay the difference of the car. Mind I was there from 8:45am and didn't leave until 1:00pm and they did absolutely nothing to my car. Terrible terrible terrible service.

    Does not recommend this dealer
    Came in for service or repair

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  • Awful

    The cars salespeople were your stereotypical cars salesman. I hated the whole experience of buying my car. I almost walked away 3 times. The car...

    Dealer Response

    Chris - It's important to us that we satisfy every customer and you help our business by bringing these inconsistencies to our attention. I am con...


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    The cars salespeople were your stereotypical cars salesman. I hated the whole experience of buying my car. I almost walked away 3 times. The car on cars.com was listed at a lower price one the website and apparently that's allowed because it's on a third party website. I got 5 different answers for the same question from the same person. It was so horrible going here. If I could I would give them 0 stars also if you go on yelp you'll see a lot of accurate reviews unlike cars.com reviews.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Chris - It's important to us that we satisfy every customer and you help our business by bringing these inconsistencies to our attention. I am concerned about this issue and would like the opportunity to mend it. If you could contact me at your earliest convenience we can work at resolving this. Thank you. Sincerely, Bobby Albert General Manager bobby@riverdalechryslerjeep.com


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  • needs better quality assurance

    Had to bring my vehicle back 3 times to get it fixed correctly, I found the issue my self and showed them the problem they couldn't find. They br...

    Dealer Response

    Rob - We strive for 100% customer satisfaction and it's discouraging to hear that your service visit did not meet your expectations. Your feedback...


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    Had to bring my vehicle back 3 times to get it fixed correctly, I found the issue my self and showed them the problem they couldn't find. They broke some clips as well in the repair. Service writers are good, they keep you in the loop and call back when they say they will.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Rob - We strive for 100% customer satisfaction and it's discouraging to hear that your service visit did not meet your expectations. Your feedback will help us improve as a team. Please contact us so we can discuss options with you. Sincerely, Bobby Albert General Manager bobby@riverdalechryslerjeep.com


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  • Scammed , Bait and Switch, Sold a Lemon, Cheats
    November 23, 2016

    This place should be shutdown by the state. I bought a used vehicle and was not told it was in multiple accidents and was put together with faulty...


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    This place should be shutdown by the state. I bought a used vehicle and was not told it was in multiple accidents and was put together with faulty un inspected parts even the passenger side mirror had some type of Korean language. The owners are a joke! Please run from these guys they are crooks and should be ashamed to call themselves a car dealership!! Can you say FRAUD??????

    Does not recommend this dealer

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  • Service Center will rip your off in every possible way
    October 4, 2016

    I went in to this dealership after an accident where I had been rear-ended to inspect my vehicle. I was informed that this would cost $160 and req...


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    I went in to this dealership after an accident where I had been rear-ended to inspect my vehicle. I was informed that this would cost $160 and require a full maintenance inspection, under which they could look at other problems. I had a couple small issues I wanted looked at (aka please check the transmission fluid... which they said would be $160 if I just wanted to check that alone). I need to send the receipt to insurance to have it paid for since the accident was not my fault, so I checked with Guadalupe Munoz 4 separate times to confirm that the receipt would show the charge was for the accident inspection, and to remove everything else if this couldn't be done. She talked me into leaving the other checks on and assured me this would be done. The next day I go to enter the invoice for my insurance claim, and she had charged the inspection under a different complaint than I what I had gone in for. I called both the front desk and the manager several times, leaving messages, and never got a response. I finally drove 20 minutes back to the dealership to ask for her to change the receipt to reflect the accident inspection so I could send it to inspection. She said she couldn't change the receipt. I waited 45 minutes to speak to the manager before being informed he was busy and wouldn't see me. I asked her to just write a statement saying that the $160 charge was specifically for the accident check, but she said "that would be a lie" and refused to help me. On top of them screwing me out of $160, they also tried to convince me that I needed services I know I do not need. They said I need new brakes and rotors and that it would be $460 to replace... I know my brakes are getting low but fine, and at most I need my rotors rotated. In short this dealership does not listen to the customer, will completely mess up your requests, won't help you after the fact, and will try to force you to get overly priced repairs you don't need. Worst experience I've ever had and I will never be going back.

    Does not recommend this dealer
    Came in for service or repair

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  • Going above expectations to satisfy a customer.
    August 23, 2016

    We just recently decided to purchase a vehicle, n for some reason we we're not to happy with the deal. And later on Louis Acosta a sales professio...

    Riverdale Chrysler Jeep Dodge Ram

    Congratulations on your new purchase! Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. ...


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    We just recently decided to purchase a vehicle, n for some reason we we're not to happy with the deal. And later on Louis Acosta a sales professional together with JFK financial agent found a way to get a better deal we couldn't refused. Now we are so happy with our vehicle and the deal they put together for us. I will definitely recommen this Dealer. Thanks for going beyond expectations.

    Does recommend this dealer
    Riverdale Chrysler Jeep Dodge Ram

    Congratulations on your new purchase! Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. We set high expectations for ourselves, and the fact that we exceeded yours can only mean we are approaching that goal. Please come back to see us if you need anything at all. Sincerely, Bobby Albert General Manager bobby@riverdalechryslerjeep.com


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  • Very unprofessional place
    July 27, 2016

    I would like to start by saying this dealer need more educated employees. I believe if u work in a department learn the work in prefer to explain ...


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    I would like to start by saying this dealer need more educated employees. I believe if u work in a department learn the work in prefer to explain what is being done. I brought my truck in which the headlight did not work waited two weeks with no call and no update. Decided to pick up my truck. The charge was 780 for what so they say to repair the wire. Left with my lights still not working. The girl in the front named Guadalupe is very unprofessional. Would not recommend even going there for anything.

    Does not recommend this dealer
    Came in for service or repair

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  • Derrick was very helpful.
    June 24, 2016

    Derrick worked with getting me into a great new lease and helped me get out of my previous lease. Would absolutely recommend him to others and w...

    Riverdale Chrysler Jeep Dodge Ram

    Thank you for leaving us this great review. We are very happy to hear that Derrick was so helpful during your recent visit with us. We appreciate ...


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    Derrick worked with getting me into a great new lease and helped me get out of my previous lease. Would absolutely recommend him to others and will be coming back to work with him in the future.

    Does recommend this dealer
    Riverdale Chrysler Jeep Dodge Ram

    Thank you for leaving us this great review. We are very happy to hear that Derrick was so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Bobby Albert General Manager bobby@riverdalechryslerjeep.com


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