Reviews
MB service
Professional to the hilt. Never disappointed at this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to leave us a review! Willy Aramayo Client Relations Manager
Most Enjoyable Car Buying Experience I've Had
I was looking for a used Smart forTwo on the web and was pointed to Benzel Busch. What followed was, as my title states, the most enjorable car buying experience I've had (and, oh yes, I'm 66). My wife and I shared this tought in conversation as we walked to the lot after receiving the keys. My salesman, Arnold Priddy, contacted me via email, and from that point on he structured the the sale process to fit my needs and schedule. As much as I'm sure he wanted to close the sale, I was guided and assisted, not pushed and pressured, towards my choice and purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Michael Bergman! We are happy to hear about your experience with Arnold! Please contact us or stop by for any other sales/service needs, we are glad to help always. Happy Holidays! Willy Aramayo Client Relations Manager
Great customer service
Very good customer service. It's the 3rd time that I shop there. KATHY Z, & VICTOR were excellent They made it possible for me, to get the car I wanted same day.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Dear Frank M, We are happy to hear about your experience with Kathy and Victor. Please be sure to contact or stop by for anything we can further assist with. Thank you! Willy Aramayo Client Relations Manager
First Time Customer...Customer for Life!
Not even a month old and my brand new Mercedes was hit on the L.I.E. and required bodywork. A very close friend, who has been a loyal Benzel-Busch customer for over 15 years, encouraged me to take my car here for repairs...and the experience was truly World Class! From the moment I pulled up and was greeted on a first name basis, to the personalized service I received from Chris Iseman, to the almost daily updates I received from David Stenberg my experience truly exceeded expectations. The entire team was extremely professional, and to be honest I have never received such hands on personalized service from a car dealership. I'm a believer and a Customer for Life!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dear C. Smith, Thank for being a customer for life! I will be more than happy to pass along the message to Chris and David. Please also thank your friend for recommending us! Sincerely, Willy Aramayo Client Relations Manager
Bonnie White-Jones
The service was great. I took my car for regular service. The loaner was ready on my arrival. Service was completed in a few hours. Received a text for pick-up. When I arrived, I was able to leave in approximately 5 minutes. The service was timely and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Bonnie White-Jones We are happy to hear about your experience with us and appreciate you taking the time to leave us a review thank you! Willy Aramayo Client Relations Manager
Repair on my CLA
From the phone call to make the appointment, to dropping off and picking up the car all smoooth, fast and super accommodating. I had an annoying noise coming from the window, all fixed, ready the next day. They gave me a beautiful loaner car, plus they washed my car and vacuumed it! Very excellent service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kathie Jarzembowski, Its so great to hear that our whole team provided you with excellent service! Let us know if there is anything else we can help with! Willy Aramayo Client Relations Manager
Great experience
Mark was an amazing sales rep, I would recommend him to anyone. It was seriously the best car buying experience I have ever had. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Taralorusso, Thank you for recommending Mark. We are happy to hear that he was show you the best car buying experience. Thanks, Willy Aramayo Client Relations Manager
Consistently Exceptional - I am Impressed
Benzel Busch is consistently exceptional in the way they deliver their service. It is not one person that shines. Its is a consistent process that everyone uses to take care of my needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Lior Arussy, It's our pleasure to provide you with consistent exceptional service, thank you! Willy Aramayo Client Relations Manager
Satisfactory
My recent visit was satisfactory under service advisor, Min Kim. He was able to guide me throughout the Service/Loaner process while maintaining exceptional service
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Liborioflores9, We are happy you received the exceptional service you truly receive. Thanks, Willy Aramayo Client Relations Manager
Nili Cohen
Fantastic and Fabulous. Wrote an email to Mr. Bruce
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks Nili Cohen! We appreciate your feedback! Willy Aramayo Client Relations Manager