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Reviews

4.8
Average based on 47 reviews.
  • Small Dealership, Great Service!

    I chose to go to Pace Chevrolet after I spoke with one of their sales reps over the phone. Even though I was just inquiring about the availability...

    Dealer Response

    Thank you so much for the feedback. We love to hear from our customers! I you need any assistance in the future let me know jpais@paceauto.net o...


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    I chose to go to Pace Chevrolet after I spoke with one of their sales reps over the phone. Even though I was just inquiring about the availability of a certain car, the rep was engaging, informative, and enthusiastic. He treated my call as though it were a sale, not an inquiry, which impressed me. At the dealership, the same rep greeted me and took car of me throughout my visit. His enthusiasm over the phone carried over to the visit as he pointed out all the great features (and the negative ones, when asked). Plus, he let me take the car out onto the types of roads I normally drive - not some preassigned track. He was willing to break down financing options to figure out which would be the best for a young owner like me, and was honest when pressed about less pleasant subjects like interest rates and loans. Having been to another dealership earlier, which had left me feeling pressured and uncertain and like just another body through the door, the level of customer service at Pace left me feeling optimistic and human. After much debate (about the car), I purchased my first new car from Pace. The quality of customer service matters as much as the car. Note: the only reason this dealership didn't receive five stars all the way down was because part of their facilities is a work in progress. On the tour of the service building, the rep admitted to me that the waiting area was in the process of undergoing improvements. It looked nice already, but I can't wait to see how much more comfortable they make it. I gave it four stars with this in mind.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for the feedback. We love to hear from our customers! I you need any assistance in the future let me know jpais@paceauto.net or call at 260-356-2334. - Joe Pais Owner/General Manager


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  • So Happy!

    Friendly, knowledgeable sales staff. Dedicated to their customers, evidenced by staying 2 hours beyond scheduled shift.


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    Friendly, knowledgeable sales staff. Dedicated to their customers, evidenced by staying 2 hours beyond scheduled shift.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • looking for a car

    We were out looking for vehicle stopped at Pace Chevrolet and found a vehicle thanks to Chris Noble. Great job. Thank you again..


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    We were out looking for vehicle stopped at Pace Chevrolet and found a vehicle thanks to Chris Noble. Great job. Thank you again..

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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