Donnell Ford Lincoln of Salem

(4.9) 215 reviews

Dealer on Cars.com since June 2008

Currently in stock!

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Today's Hours

Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 8:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 5:30 PM
Wed 9:00 AM - 5:30 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 5:30 PM
Sat 9:00 AM - 3:00 PM
Sun Closed
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat Closed
Sun Closed

Reviews

4.9
215 lifetime reviews. Includes reviews of Donnell Ford Lincoln of Salem from DealerRater.com
  • Bruce Mansfield

    Bruce was my salesman, I left with a brand new Lincoln MKZ.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • Professional

    Marc Beckett and the management team were very professional in all negotiations of the sale. Very comfortable and friendy atmosphere. Would highly re

    ...

    commend Donnell Ford of Salem.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Lease a new Truck

    Marc Beckett is on of the best salesman I have ever had the opportunity to work with. He was very polite and knowledgeable about the vehicles on the

    ...

    lot. Not only did he make sure I received exactly what I wanted in a timely manner, he was completely upfront about everything. Marc made sure I was informed all the way through the deal from start to finish. After all said and done, Marc took the time to call me a couple different times to ensure I was satisfied with my purchase. I could not recommend a better salesman than Marc Beckett. When it is time for me to purchase another vehicle, I will definitely go back and deal with Marc.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

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Service & Repair

Service Reviews

4.9

12 lifetime reviews of the Service Department.
Includes reviews of Donnell Ford Lincoln of Salem from DealerRater.com

  • Poor service on recall issues!!

    Took vehicle to the dealership on a recall, removed my transmission twice, price for repairs went from 200 to 800 after the manager said they thought

    ...

    all was good but had made a mistake by not replacing the part that was bad, then wanted me to pay 600 more dollars. After I paid the bill I asked if it had any kind warranty, he told me once I hit the street I was on my own!!?? So I guess that means you can fix it half assed because there is no warranty?? Had some issue after I left I returned and talked with service manager about it and he said there was no way he was going to work on my vehicle, he was done with it and would not work on it again or even look at the problem I had. Unfortunately I was about to buy a new truck from these folks and I had to tell the salesperson marc Beckett that I thought it would not be a good idea to buy from them considering the attitude the service manager had shown on a recall repair!! Now that's representing Ford in a big way!! Mark Beckett treated me very well and was very helpful, as for the service manager he was the very unprofessional and surely gave this dealership a black eye. I am sure I was not the first to have a bad experience with this person. I really am considering buying a Chevy or a Nissan and surely won't buy from this dealership. Should have went to Sarchionne!!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

  • Good people, great advice, best price.

    Sales person put me in a Ford Edge based upon my requirements for an s.u.v. all wheel drive with engine power. Gas mileage wasn't my prime concern. Sa

    ...

    tellite radio is a huge plus to my family. Still get 22 mpg around town and up to 30 mpg hwy. Wonderful vehicle, great staff.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

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Service Pricing

    Wiper Blade Replacement

    $19.95 and up*

    Wheel Alignment (FWD)

    $59.95

    Car Wash

    Complimentary

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since June 2008

Welcome to Donnell Ford Lincoln! Home of the #1 selling Lincoln franchised dealer in Mahoning, Columbiana and Jefferson counties. We are proud to service Salem Lincoln as well as customers from Alliance, East Liverpool, Columbiana, Boardman, Poland, Steubenville and the Youngstown areas.

"Specializing in used vehicles priced under $10,000!"
Donnell Ford Lincoln of Salem
152 Continental Dr Salem, OH 44460
New (866) 779-6851
Used (888) 348-1151
Service (330) 222-5116
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