Donnell Ford Lincoln of Salem

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Reviews

Average Ratings

4.9
176 lifetime reviews. Includes reviews of Donnell Ford Lincoln of Salem from DealerRater.com
  • Great buying experience

    We just picked up our new 2014 Lincoln MKX from Donnell Ford Lincoln in Salem, Ohio. This is the third vehicle we have purchased from our salesman...


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    We just picked up our new 2014 Lincoln MKX from Donnell Ford Lincoln in Salem, Ohio. This is the third vehicle we have purchased from our salesman Dave Julian and each time it has been a pleasant experience. We enjoy his relaxed, no pressure manner and professionalism. We have recommended him to our friends and family and they report back what a great deal thy got. We also take our vehicles to Donnell Ford Lincoln for service and have been very satisfied with the quality of the service department.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • F 250 super duty
    May 22, 2017

    They were very understanding and listened to my needs and wants and made a pain free purchase first time ever that i was able to get a trk for wat...


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    They were very understanding and listened to my needs and wants and made a pain free purchase first time ever that i was able to get a trk for wat i told them i could afford i told them this was my price this is my trade if you can do it i will drive new one home. They came in under my objective and we did the deal no hassle at all great team there

    Does recommend this dealer

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  • Very good experience!!!!
    May 17, 2017

    Ron and Angel were excellent. The only issue was in getting my permanent plate since I live in PA and bought the truck in OH. Other than that, it ...


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    Ron and Angel were excellent. The only issue was in getting my permanent plate since I live in PA and bought the truck in OH. Other than that, it was great.

    Does recommend this dealer

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  • Very good first experience with Donnell
    May 16, 2017

    Dave Julian helped us with our first Lincoln purchase, then a month later with our second Lincoln purchase. He was very patient and answered all ...


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    Dave Julian helped us with our first Lincoln purchase, then a month later with our second Lincoln purchase. He was very patient and answered all the many questions my husband had, was very knowledgeable and made our experience a terrific one. Everyone we have dealt with in the service department has been professional, respectful, and courteous. Question - The last time we had service done, we were told that the rewards program had ended, but after that we received a letter from corporate encouraging us to sign up for the rewards program. Does the rewards program still exist? If it does, I don't think we have received credit for our last several visits on our current rewards number.

    Does recommend this dealer

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  • Excellent customer service
    May 15, 2017

    The dealership did everything they could to help me get a new car and out of a bad situation. Very honest and helpful. Very happy!


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    The dealership did everything they could to help me get a new car and out of a bad situation. Very honest and helpful. Very happy!

    Does recommend this dealer

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  • Donnell
    May 12, 2017

    We always have a positive outcome dealing with Donnell. The gentlemen are always willing to accommodate our request for what we want. Especially D...


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    We always have a positive outcome dealing with Donnell. The gentlemen are always willing to accommodate our request for what we want. Especially David Julian and kuddos to Cory! Thanks Again🚙🚙

    Does recommend this dealer

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  • Wonderful experience
    May 12, 2017

    I had a wonderful experience getting my brand new 2017 Ford Escape. Brent Cooper is a really good salesman and he got me into my second brand new ...


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    I had a wonderful experience getting my brand new 2017 Ford Escape. Brent Cooper is a really good salesman and he got me into my second brand new car.

    Does recommend this dealer

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  • Clean and Cold
    May 6, 2017

    The appeance and atmosphere at Donnell Ford in Salem is organized and well maintened. There is a wide selection of new and used vehicles to choose...


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    The appeance and atmosphere at Donnell Ford in Salem is organized and well maintened. There is a wide selection of new and used vehicles to choose from, and prices are what you would expect from a Ford dealer. While it is clear that performance is important at Donnell, customer care can improve. In my first visit to the dealership, I was not treated like a valued customer until I expressed my desire to purchase a car. Our salesperson was courteous and helped us chose a vehicle that worked for us. However, my experience with the service department has been less than satisfying on all levels. There is a clear lack of organization and clear communication between departments, and in one instance I was not treated well. With more frequent visits, I have come to the conclusion that the lack of personality and care toward customers is the culture of this business. With time and energy, I think this dealer has great potential. But right now there is room for improvement.

    Does not recommend this dealer

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  • It's was Fantastic!!
    May 4, 2017

    I found the truck I bought on line. I called the dealership in Salem Ohio and talked to Don Creed. I was very happy to have delt with Don. Its peo...


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    I found the truck I bought on line. I called the dealership in Salem Ohio and talked to Don Creed. I was very happy to have delt with Don. Its people like Don who make the experience of buying a vehicle great. No pressure from anybody at the dealership. I would recommend to my friends to buy from Donnell Ford and see Don Creed for a great buying experience!

    Does recommend this dealer

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  • Great car buying experience!
    May 4, 2017

    Could not be happier with the staff that helped us with purchase of our new Lincoln. Joe Mascola, Jim Beeman and Angel Chamberlain knowledgeable a...


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    Could not be happier with the staff that helped us with purchase of our new Lincoln. Joe Mascola, Jim Beeman and Angel Chamberlain knowledgeable and informative. We will reccommend them to all our. family and friends

    Does recommend this dealer

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