Russ Milne Ford

4.8
(1,244 reviews)
Visit Russ Milne Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–9:00pm
Tuesday 7:00am–6:00pm 9:00am–6:00pm
Wednesday 7:00am–6:00pm 9:00am–6:00pm
Thursday 7:00am–6:00pm 9:00am–9:00pm
Friday 7:00am–6:00pm 9:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
New (866) 455-3942 (866) 455-3942
Used (888) 409-7364 (888) 409-7364
Service (586) 630-4169 (586) 630-4169

Reviews

4.8
(1,244 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Russ Milne Ford from DealerRater.

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5.0

The attention to detail was amazing. Helpful and...

The attention to detail was amazing. Helpful and wonderful to work with!

Dealer response

Thank you for this amazing review! We really appreciate your business. Sincerely, The Russ Milne Ford Team

4.0

I have never had an unpleasant experience at Russ Milne....

I have never had an unpleasant experience at Russ Milne. They have always accommodated me and met all my needs, it seems, with pleasure and made me feel important. I dealt with Frank Sinatra for a number of years but, since his retirement this was my first leasing experience with Dino and he exceeded my expectations.

Dealer response

It is always our goal to earn your 5-star rating, Gerry. However, it seems as if we came up short this time. We would very much appreciate learning more about your particular experience and what we can do to earn those additional stars in the future. We look forward to hearing from you. Thank you! Sincerely, The Russ Milne Ford Team

Consumer response

I do not know what you are referring to. My response and comments were positive. If it's the four star rating at the top of this page, it should be five stars. I did not see the lack of the fifth star. Sorry.

5.0

Excellent over all customer service met all my needs...

Excellent over all customer service met all my needs great follow up also would highly recommend got the color equipment and vehicle we were looking for

Consumer response

James Lutsey is a great salesman! I’m a 100% satisfied with his service Looking forward to coming back again!

1.0

Jim Lutsey, absolutely NO HELP whatsoever. I answered all...

Jim Lutsey, absolutely NO HELP whatsoever. I answered all his questions, was told he would promptly get back to me with a price on the vehicle. I asked a few times over the next 3-4 DAYS what the price was...never replied. Finally emailed me ad told me he didn't think I was serious. How do you buy a vehicle without a PRICE? I bought a 2021 F-350 the next day somewhere else.

Dealer response

Our team has acknowledged this review.

5.0

Linda Flynn, thank you for all your help with the...

Linda Flynn, thank you for all your help with the purchase of my Escape! You answered all my questions and were very organized. Love Russ Milne Ford Dealership

Dealer response

Marylou, thanks for this marvelous review and congratulations on your new car! We are so pleased that Linda able to provide you with such exceptional service. Enjoy your new Ford Escape! Sincerely, The Russ Milne Ford Team

4.8

Mark Hoffer Sales was very patient with me. I love the...

Mark Hoffer Sales was very patient with me. I love the 2021 Explorer. It's everything and much more. I definitely would have Mark Hoffer Sales.

Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, The Russ Milne Ford Team

5.0

I have worked with Dino, in sales for many vehicle...

I have worked with Dino, in sales for many vehicle through the years. This time was a little different, since I had to place an order for a vehicle. Dino went through the various trim plans and I was able to order the exact vehicle I wanted, including interior colors. I was more than pleased when my new Explorer came earlier than expected. Kudos to Dino and Russ Milne Ford for making this another exceptional experience.

Dealer response

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The Russ Milne Ford Team

5.0

Outstanding dealership couldn’t ask for a better place to...

Outstanding dealership couldn’t ask for a better place to work with

Dealer response

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, The Russ Milne Ford Team

5.0

Great service sales woman was top notch very helpful and...

Great service sales woman was top notch very helpful and friendly

Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Russ Milne Ford Team

5.0

Great dealership! Everyone is very friendly and helpful....

Great dealership! Everyone is very friendly and helpful. Tony P is the best salesman!

Dealer response

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Russ Milne Ford Team