Ray Price Stroud Ford Lincoln

3.8 out of 5 3.8

Reviews

3.8 out of 5 3.8
22 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 30, 2019

    I just want to say the service department is a joke. It took 3 hours for an inspection with only 2 other cars in the garage. They demanded I had to take... the Tint off my front window because it was an 1" Barlow the line, even though I expained it was a doctor recommendation and I'm short too. I agreed finally and they left with my car to the Honda garage, their techs couldn't take it off..REALLY??! then the front window moulding blew off on my way home. They said not their problem, pay to get it fixed . the car is only 2 years old. A different day on warranty work it took 2 months for the part and didn't fix the issue anyway. They said there wasn't any other issue maybe I needed to learn how to drive a clutch... What? I have been driving standards for 30 years ! I took the car to another dealer. The transmission mount was in pieces(a factory defect they said) and from driving it 2 years like that cracked (?) the motor mount ...and Ray Price couldn't see ANY of that !!!?? Beware !

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    January 8, 2019

    Thought this dealer was good but sold me a lemon for 26,500 and after a month and a half of back and forth problems I asked to get swapped out and they... only wanted to give me trade in value which Was 3k less than what I paid for after constant arguing I decided to take the trade in value and swap and leave beware the managers are dush bags. The only good part of the dealer are jay the salesperson and the girls who pick up the phone in the service department they tried to help me well and beyond there expectations

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • May 9, 2020

    All aspects of purchasing my new Lincoln Nautilus were very positive. Very professional customer service department and salesman Mike Brotzman was wonderful... and made the entire experience smooth and positive. Beautiful facilities!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Alicia - Thank you for taking the time to leave a positive review about your visit with us here at Ray Price Stroud Ford Lincoln. We appreciate you...r business and hope you enjoy your new Lincoln. Mike was happy to assist you in finding the perfect vehicle. Please give us a call if you have any other questions. Ray Price Stroud Ford Lincoln 570-309-6023

  • 5.0 out of 5
    January 3, 2017

    Andy and Victoria provided everything to make my new car purchase a GREAT experiance! from first contact to driving off the lot it was outstanding!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    November 29, 2016

    People are down to earth , never was pressured, no surprises

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 9, 2016

    Very friendly and helpful Thank you Joe and Darlene. Would sit down at your desk anytime. Just so u know my weight class is wrong for 7200 gvw. truck.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 24, 2016

    I emailed the dealer with simple question about a vehicle, but all I got was sales pitches and info I didn't want or request. They never did answer the... simple question, but the persisted in sending me more sales pitch emails despite me repeatedly asking them not to contact me anymore. Maybe I got one bad sales rep at an otherwise great dealer, but I will never buy anything from them if this is the way they treat customers.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Good Morning Mfitz, We apologize for any bad service you received from Ray Price Stroud Ford, our goal is have a satisfied customer and provide excell...ent customer service. We would like to address the issue to make sure this is corrected going forward, if you can please give us a call at 570-420-1100, Danielle Singer, General Manager. Thank you and we hope to get this issue resolved.

  • 5.0 out of 5
    May 28, 2016

    John Campbell went above and beyond to help me purchase a new car! He was very patient and knowledgable.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Chyleen, Thank you for taking the time to leave a review about your recent visit to Ray Price Stroud Ford dealership. John is a knowledgeable and e...xcellent salesman, he makes sure his customers are taken care of. Our goal is to make sure all of our customers leave happy. If you need anything additional please do not hesitate to reach out to John and the staff. 570-420-1100

  • 5.0 out of 5
    May 2, 2016

    walked on the lot to just take a peek and was fortunate to run into John (Salesperson). John was a pleasure to work with, never pushy, and didn't show... any frustration that it took me several visits before buying. The finance team was exceptional as was everyone else at this location. On my second visit I met a retired woman who told me that she only buys her vehicles at here. After finishing the transaction today, I can see why.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Good Morning Roy, Thank you very much for taking the time to leave us a review about your recent visit at our Ray Price Stroud Ford Lincoln location.... We are happy that you had a positive experience and that you enjoyed working with John, Darlene and the rest of the team! Please call us with any other questions you may have along the way, we are here to help. 570-420-1100

  • 5.0 out of 5
    April 25, 2016

    I had an appointment for service. They took my information and my keys and my car was service and ready within the hour.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good Morning Jaye, Thank you for leaving your feedback on your recent service visit here at Ray Price Stroud Ford Lincoln. We are happy to hear you ha...d a great service visit and you were in and out in a timely manner. Any further questions, please give us a call 570-420-1100.

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