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Reviews

Average Ratings

4.5
Average based on 51 reviews.
  • Great Service

    I needed more stability for towing a 30 ft travel trailer and my previous experiences with Ed Kenley Ford in Layton, Utah (from buying new and use...

    Dealer Response

    We are glad to be a part of your pleasurable experience. It's good to hear our team is living up to the promise of providing fantastic service to ...


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    I needed more stability for towing a 30 ft travel trailer and my previous experiences with Ed Kenley Ford in Layton, Utah (from buying new and used to service after the sale) brought me back to this dealership. The Super Duty Lariat is the fourth Ford I have purchased from Ed Kenley Ford in the last 10 years and they have always treated me well.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are glad to be a part of your pleasurable experience. It's good to hear our team is living up to the promise of providing fantastic service to our customers.


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  • No pressure, perfect options

    Salesmen are rarely fun, but Dean was! He was super patient with me while I chose my new vehicle. He helped guide me to the perfect vehicle for my...


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    Salesmen are rarely fun, but Dean was! He was super patient with me while I chose my new vehicle. He helped guide me to the perfect vehicle for my needs and helped me stay on budget! 4th vehicle purchased at Ed Kenley Ford, and we'll keep coming back!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Professional and Excellent Sales

    Pete Fondario treated me with the utmost respect and professional manner.

    Dealer Response

    Hi, John! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our tea...


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    Pete Fondario treated me with the utmost respect and professional manner.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, John! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise.


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  • Horrible Customer Service

    I took my 2015 Expedition to the service department on 5/4/16, they had it for 6 days which I was fine with, I just wanted it fixed. They told me ...

    Dealer Response

    Thank you for your comment.


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    I took my 2015 Expedition to the service department on 5/4/16, they had it for 6 days which I was fine with, I just wanted it fixed. They told me they had to take the entire dashboard out in order to get to the part that needed to be replaced. Ok, not problem, but when I went to pick my car up, my windshield was cracked starting down by the dashboard! It was definitely not cracked when I dropped it off to be fixed. They refused to replace my windshield saying that sometimes they just crack. I asked to speak with a manager. The General Manager finally came out, got right up in my face. I explained that when I dropped my car off the windshield wasn't cracked and when I returned to pick it up, it was cracked after they removed the dashboard and reinstalled it. He was extremely rude and flat out told they didn't crack my windshield and they weren't going to replace it. I understand that windshields crack, but when they are working on my car for 6 days right by the windshield and then say they aren't responsible for the crack, that is horrible customer service. I can get it replaced no problem, which is what I will do, but the fact that they damaged my vehicle, refused to fix it, and were extremely rude is unacceptable. There is an extreme lack of customer service, especially from the General Manager. This is the first Ford vehicle I have bought and will now be the last. I will not be going there again for any maintenance and do not recommend it to anyone.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your comment.


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  • Excellent Service

    Top notch! I will always take my care to Ed Kenley.

    Dealer Response

    We appreciate your review, the service and parts departments do their best in all that they do. Please let us know if there is anything we can do ...


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    Top notch! I will always take my care to Ed Kenley.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We appreciate your review, the service and parts departments do their best in all that they do. Please let us know if there is anything we can do for you. Thank you, Brett Kenley


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  • Great dealership

    Nice group of people made the process really easy and Dean was great never pressed us to buy let us drive and enjoy the car before buying

    Dealer Response

    Thank you for your review, we will definitely pass this review on to Dean. Enjoy your new car and let us know if there is anything we can help you...


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    Nice group of people made the process really easy and Dean was great never pressed us to buy let us drive and enjoy the car before buying

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your review, we will definitely pass this review on to Dean. Enjoy your new car and let us know if there is anything we can help you with. Thank you Brett Kenley


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  • best service I've ever had

    I was looking for something that would be good in the snow. I test drove a Subaru and didn't like it. Love my Ford Escape

    Dealer Response

    I'm glad that the Escape will work so well for you, it is one of Ford's most popular vehicles. Please let us know if we can be of any service to y...


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    I was looking for something that would be good in the snow. I test drove a Subaru and didn't like it. Love my Ford Escape

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    I'm glad that the Escape will work so well for you, it is one of Ford's most popular vehicles. Please let us know if we can be of any service to you. Thank you Brett Kenley


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  • Top Quality Service

    Took my 2012 F-150 in for an oil change and was quoted $40 to include a tire rotation. While waiting in their very nice waiting area received a c...

    Dealer Response

    We are more than glad to be of service, Phil. Feel free to stop by if you need any assistance in the future!


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    Took my 2012 F-150 in for an oil change and was quoted $40 to include a tire rotation. While waiting in their very nice waiting area received a call on my cell to let me know the rear differential oil needed changing and as I had done a lot of trailer towing since my last oil change I inquired how much more that would cost? "About $90," was the quote so I said OK. When I got the invoice for $228 I was somewhat disappointed (in myself for not realizing "labor" is not free and apparently it is my responsibility to coax that information from the service rep). Other than that this is an excellent and reliable service provider.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are more than glad to be of service, Phil. Feel free to stop by if you need any assistance in the future!


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  • great service

    The service department personnel were friendly, clean, and fast.

    Dealer Response

    Thank you for taking the time to share your feedback with us. Feel free to stop by if you need any assistance in the future!


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    The service department personnel were friendly, clean, and fast.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your feedback with us. Feel free to stop by if you need any assistance in the future!


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  • BG Tranny Flush

    Needed to have the transmission fluid replaced in my car. Kenley Ford is one of the shops in the local area that utilizes the BG Transmission Flu...


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    Needed to have the transmission fluid replaced in my car. Kenley Ford is one of the shops in the local area that utilizes the BG Transmission Flush System, which is better than just dropping the pan and replacing only a portion of the fluid. The mechanic John took great care to ensure the fluid was removed and replaced along with additional fluids that make the transmission perform better and will help it to last longer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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