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Reviews

Average Ratings

4.6
56 lifetime reviews.
  • No pressure, perfect options

    Salesmen are rarely fun, but Dean was! He was super patient with me while I chose my new vehicle. He helped guide me to the perfect vehicle for my...


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    Salesmen are rarely fun, but Dean was! He was super patient with me while I chose my new vehicle. He helped guide me to the perfect vehicle for my needs and helped me stay on budget! 4th vehicle purchased at Ed Kenley Ford, and we'll keep coming back!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Ed Kenley Ford

    Jeff was outstanding and very patient as we tried to find the right truck at the right price! Would highly recommend buying from Ed Kenley! It's o...

    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Ed Kenley Ford for all of your automotive needs. Please don't hesitate t...


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    Jeff was outstanding and very patient as we tried to find the right truck at the right price! Would highly recommend buying from Ed Kenley! It's our third purchase and it's been very easy each time. Thanks Jeff!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Ed Kenley Ford for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.


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  • Car buying experience

    Mason did a great job finding us what we wanted! We will definitely use him in the future.

    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests! Thank you so much for choosing Ed Kenley Ford as your first choice for service!


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    Mason did a great job finding us what we wanted! We will definitely use him in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests! Thank you so much for choosing Ed Kenley Ford as your first choice for service!


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  • Once Again

    Thank you, Ed Kenley, once again for making me drag my toddler out of bed to once again address a repair issue. 6th time we've been in since June....

    Dealer Response

    Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Ed Kenley For...


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    Thank you, Ed Kenley, once again for making me drag my toddler out of bed to once again address a repair issue. 6th time we've been in since June...keep up the great work, Guys...

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Ed Kenley Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (801) 776-4201 and we will do our best to make this better. We hope to hear from you soon.


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  • Ed Kenley Ford

    Friendly, efficient, made buying the car easy. Salesperson went over the features of the car, made it easy to understand all the cars functions. N...


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    Friendly, efficient, made buying the car easy. Salesperson went over the features of the car, made it easy to understand all the cars functions. No problems.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Second time buyer from Ed Kenley

    We have now bought 2 vehicles from the Layton dealership (few years apart, same staff). We had great experiences both times. No pressure sales, ...


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    We have now bought 2 vehicles from the Layton dealership (few years apart, same staff). We had great experiences both times. No pressure sales, no haggling on prices (and the prices are already really good - competitive). I love that they really go over the cars before we even test drive them. All of the vehicles on their lot are very clean, you don't feel like you are getting a used car. We hope not to be back for a while, but we would definitely consider buying from them again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Professional and Excellent Sales

    Pete Fondario treated me with the utmost respect and professional manner.

    Dealer Response

    Hi, John! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our tea...


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    Pete Fondario treated me with the utmost respect and professional manner.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, John! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise.


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  • Horrible Customer Service

    I took my 2015 Expedition to the service department on 5/4/16, they had it for 6 days which I was fine with, I just wanted it fixed. They told me ...

    Dealer Response

    Thank you for your comment.


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    I took my 2015 Expedition to the service department on 5/4/16, they had it for 6 days which I was fine with, I just wanted it fixed. They told me they had to take the entire dashboard out in order to get to the part that needed to be replaced. Ok, not problem, but when I went to pick my car up, my windshield was cracked starting down by the dashboard! It was definitely not cracked when I dropped it off to be fixed. They refused to replace my windshield saying that sometimes they just crack. I asked to speak with a manager. The General Manager finally came out, got right up in my face. I explained that when I dropped my car off the windshield wasn't cracked and when I returned to pick it up, it was cracked after they removed the dashboard and reinstalled it. He was extremely rude and flat out told they didn't crack my windshield and they weren't going to replace it. I understand that windshields crack, but when they are working on my car for 6 days right by the windshield and then say they aren't responsible for the crack, that is horrible customer service. I can get it replaced no problem, which is what I will do, but the fact that they damaged my vehicle, refused to fix it, and were extremely rude is unacceptable. There is an extreme lack of customer service, especially from the General Manager. This is the first Ford vehicle I have bought and will now be the last. I will not be going there again for any maintenance and do not recommend it to anyone.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your comment.


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  • Great Service

    I needed more stability for towing a 30 ft travel trailer and my previous experiences with Ed Kenley Ford in Layton, Utah (from buying new and use...

    Dealer Response

    We are glad to be a part of your pleasurable experience. It's good to hear our team is living up to the promise of providing fantastic service to ...


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    I needed more stability for towing a 30 ft travel trailer and my previous experiences with Ed Kenley Ford in Layton, Utah (from buying new and used to service after the sale) brought me back to this dealership. The Super Duty Lariat is the fourth Ford I have purchased from Ed Kenley Ford in the last 10 years and they have always treated me well.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are glad to be a part of your pleasurable experience. It's good to hear our team is living up to the promise of providing fantastic service to our customers.


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  • Excellent Service

    Top notch! I will always take my care to Ed Kenley.

    Dealer Response

    We appreciate your review, the service and parts departments do their best in all that they do. Please let us know if there is anything we can do ...


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    Top notch! I will always take my care to Ed Kenley.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your review, the service and parts departments do their best in all that they do. Please let us know if there is anything we can do for you. Thank you, Brett Kenley


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