Bob Thomas Ford Lincoln North

Reviews

Average Ratings

4.5
51 lifetime reviews.
  • Amazing Professional Service!

    Outstanding Timely service. Professional team of car care experts! Thank you for your service excellence!

    Dealer Response

    Thank you Derek for your review. We do our best to provide the best possible experience for all of our clients. Thank you for your business.


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    Outstanding Timely service. Professional team of car care experts! Thank you for your service excellence!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Derek for your review. We do our best to provide the best possible experience for all of our clients. Thank you for your business.


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  • So happy with my ford edge

    Everyone was so nice and helpful i will be back for my next purchase

    Dealer Response

    Thank you K bery for your review. We always love to hear back from our clients and how their experience was with us. We look forward to seeing you...


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    Everyone was so nice and helpful i will be back for my next purchase

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you K bery for your review. We always love to hear back from our clients and how their experience was with us. We look forward to seeing you in our Service Center for your routine maintenance and thank you for your business.


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  • Awesome!

    Very pleased with the assistance we received purchasing our new Escape. We told them exactly what we wanted and they looked until they found it. E...

    Dealer Response

    Thank you Ron for your review. We pride ourselves in offering no pressure, high quality service every time. We look forward to seeing you in our S...


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    Very pleased with the assistance we received purchasing our new Escape. We told them exactly what we wanted and they looked until they found it. Everyone was super friendly and very helpful. No high pressure, just good service. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Ron for your review. We pride ourselves in offering no pressure, high quality service every time. We look forward to seeing you in our Service Center for your routine maintenance and thank you for your business.


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  • Not our fault

    We have been loyal customers since 1996. I have never had a complaint about there service department. I always knew it would be done right. In Jan...

    Dealer Response

    Thank you Angela for your feedback. We are sorry you did not have the best experience with us. We strive to provide the very best experience possi...


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    We have been loyal customers since 1996. I have never had a complaint about there service department. I always knew it would be done right. In January we had an oil change and tire rotation done, out the door. Yesterday my husband put brakes on our 11 expedition. 3 lug nuts were stripped. Took in the damaged lugs to the service manager, he stated it was a flawed design, and not there fault. (If there is a flaw in the design, it's your fault!) They have this issue a lot, and would not replace them. We lost confidence in their diesel department, and now in the service department. I guess the old adage applies. If you want something done right, do it yourself. Which is what we will be doing.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you Angela for your feedback. We are sorry you did not have the best experience with us. We strive to provide the very best experience possible. We will use this event as something we can improve on and learn from.


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  • VERY PLEASED

    Justin was very pleasant to deal with. We were able to drive our vehicle home the same evening after seeing it online a few days earlier. The pr...

    Dealer Response

    Thank you Mark and Nancy for your review. We do our best to provide the easiest and hassle free experience possible for all of our clients. We loo...


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    Justin was very pleasant to deal with. We were able to drive our vehicle home the same evening after seeing it online a few days earlier. The process was very smooth and we felt like we were in good hands. The entire staff friendly at all times. Thanks again! Mark and Nancy Terry

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Mark and Nancy for your review. We do our best to provide the easiest and hassle free experience possible for all of our clients. We look forward to seeing you in our Service Center for your routine maintenance and thank you for your business.


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  • Mike & Linda Busche

    Once again Zach took care of us and made the experience easy and fun. we have purchased or leased more than ten vehicles from this dealership and ...

    Dealer Response

    Thank you Mike and Linda for your review and continued business. Zach has been with the Bob Thomas Ford team for a long time and we are proud to h...


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    Once again Zach took care of us and made the experience easy and fun. we have purchased or leased more than ten vehicles from this dealership and they are joy to work with.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Mike and Linda for your review and continued business. Zach has been with the Bob Thomas Ford team for a long time and we are proud to have him. We look forward to seeing you in our Service Center for your routine maintenance.


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  • great car

    Salesman was on the ball, he came out as soon as he saw me get out of my car. He told me everything I wanted to know. My wife and I love our Linco...

    Dealer Response

    Thank you Phil for your review. We do our best to provide an easy and hassle free experience every time. We look forward to seeing you in our Serv...


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    Salesman was on the ball, he came out as soon as he saw me get out of my car. He told me everything I wanted to know. My wife and I love our Lincoln. The only downside to the experience was the rush for a sale that day. I would have preferred to wait until my wife looked at a few other things. Overall it was a good experience. I am back to all ford vehicles!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Phil for your review. We do our best to provide an easy and hassle free experience every time. We look forward to seeing you in our Service Center for your routine maintenance and thank you for your business.


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  • Happycustomer

    The lease on my car was up and I went into Bob Thomas to see what my options were. Larry Hoch was my sales person. He fully explain what they w...

    Dealer Response

    Thank you Josey for your review. We always love hearing back from our clients and how their experience was with us.


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    The lease on my car was up and I went into Bob Thomas to see what my options were. Larry Hoch was my sales person. He fully explain what they were. He was very nice and friendly. I would recommend Larry as the sale man to see..... Yes, I walked out of there with a new 2017 leased Ford Fusion.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Josey for your review. We always love hearing back from our clients and how their experience was with us.


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  • 110% customer service

    We received excellent customer service from our salesman James Mendez, he came in on his day off so we could pick up our vehicle a day early. Grea...

    Dealer Response

    Thank you Anthony for your feedback. James always goes the extra mile for his clients to ensure they have the very best experience. We look forwar...


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    We received excellent customer service from our salesman James Mendez, he came in on his day off so we could pick up our vehicle a day early. Great guy to deal with would recommend Bob Thomas Ford to anyone. Thanks again James.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you Anthony for your feedback. James always goes the extra mile for his clients to ensure they have the very best experience. We look forward to seeing you in our Service Center for your routine maintenance and thank you for your business.


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  • Eric Myers

    No pressure quick to help online and in store. Third car bought from them!

    Dealer Response

    Thank you Eric for your feedback. We do our best make the vehicle purchasing process as easy and hassled free as possible. We look forward to seei...


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    No pressure quick to help online and in store. Third car bought from them!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Eric for your feedback. We do our best make the vehicle purchasing process as easy and hassled free as possible. We look forward to seeing you in our Service Center for your routine maintenance and thank you for your business.


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