Reviews
Great and friendly service.
Great and friendly service. I will definitely return when it comes time to lease my next vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your 5-star review. We’re glad to know our Sales Team provided friendly service and made your experience a positive one. We look forward to assisting you again here at Dick Huvaere's Richmond Chrysler Dodge Jeep Ram when you’re ready for your next lease.
Kind, knowledgeable, supportive, problem solvers ,
Kind, knowledgeable, supportive, problem solvers , respectful of time, approachable, thorough follow up on our concerns
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
quick, friendly service with a very knowledgable emloyee
quick, friendly service with a very knowledgable emloyee who input the information on what problem I was having with my jeep.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our Service Team is happy to have assisted you with the needs of your Jeep. Knowledgeable care and friendly interactions are always our goals here at Dick Huvaere's Richmond Chrysler Dodge Jeep Ram. Reach out if there is anything else that we can do for you.
Excellent service and knowledgeable staff.
Excellent service and knowledgeable staff. I would not take my vehicles to any other place. Always have a great experience.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are honored to have your business and trust when it comes to the needs of your vehicle. It is our pleasure to offer great experiences and knowledgeable care to our amazing customers. Reach out if Dick Huvaere's Richmond Chrysler Dodge Jeep Ram can do anything else for you.
I love this dealership, I would never go anywhere else.
I love this dealership, I would never go anywhere else. Everyone there is so friendly and helpful. When you bring you Jeep in for service, they keep you informed on how things are going.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting our Service Team with the needs of your Jeep. We take pride in offering helpful care to our amazing customers. Please let us at Dick Huvaere's Richmond Chrysler Dodge Jeep Ram know if there is anything else that we can do for you.
It is a pleasure to deal with this dealership.
It is a pleasure to deal with this dealership. Especially Tim in service write up.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s always rewarding to know that working with our Service Department has been a positive experience for you. We appreciate you taking the time to share your kind review and for choosing us here at Dick Huvaere's Richmond Chrysler Dodge Jeep Ram. If there is ever anything else we can do for you, please don’t hesitate to reach out.
The salesman Phil was great, the dealer worked with me on
The salesman Phil was great, the dealer worked with me on my new Ram purchase
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your review. Working with our Sales Team to complete your new RAM purchase is something we’re glad to know went well, and it’s great to see that the overall experience met your expectations. Please know that we are always here should you need us.
PURCHASED A VEHICLE HERE IN LATE OCT 2025.
PURCHASED A VEHICLE HERE IN LATE OCT 2025. USED. WAS IN SHOP FOR A MONTH AND A HALF SO THEY USED MOST OF MY 3/3000 WARRANTY NOW IT IS BACK IN AND ONLY NEEDS AN ALERNATOR I BELIEVE AND TOOK IT IN LAST THURSDAY AND HERE IT IS MONDAY AND STILLNOT DONE. I HAVE 30 YEARS CHRYSLER DEALERSHIP EXPERIENCE AND IF THEY SAY THEY HAVE 22 OR 23 TECHS WHY DOES IT TAKE FOREVER TO FIX A JEEP. ALL THOSE TECHS JUST STAND AROUND AND DO NOTHING? I ALSO KNOW THAT IF THEY TELL ME THEY ARE WAITING ON PARTS WHY CAN'T THEY FIND ONE AT ANOTHER DEALER??? I PERSONALLY WOULD NEVER RECOMMEND GETTING A VEHICLE REPAIRED HERE. I GET THE FEELING IT WOULD TAKE A WEEK TO REPLACE WIPER BLADES. VERY FRUSTRATED.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Linda, Thank you for your feedback. We understand how frustrating vehicle repairs can be, especially when they involve warranty coverage and parts availability. In this case, your vehicle repair is delayed due to a manufacturer's backorder on the required part. Unfortunately, when parts are unavailable nationwide through the OEM, neither we nor other dealers can expedite the repair until the manufacturer releases the part. While we staff a full team of technicians, no repair can be completed without the necessary components. Our General Manager, my team, and I have remained in communication with you and your husband and will complete the repair as soon as the part arrives. We appreciate your patience and regret the inconvenience this situation has caused. Sincerely, Dave Frost Service Manager dfrost@huvaere.com
SERVICE DEPT TAKES FOREVER TO FIX ANYTHING, PROBABLY
SERVICE DEPT TAKES FOREVER TO FIX ANYTHING, PROBABLY WOULD TAKE A WEEK TO REPLACE WIPER BLADES.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Linda, Thank you for your feedback. We understand how frustrating vehicle repairs can be, especially when they involve warranty coverage and parts availability. In this case, your vehicle repair is delayed due to a manufacturer backorder on the required part. Unfortunately, when parts are unavailable nationwide through the OEM, neither we nor other dealers can expedite the repair until the manufacturer releases the part. While we staff a full team of technicians, no repair can be completed without the necessary components. Our General Manager, my team and myself have remained in communication with you and your husband and will complete the repair as soon as the part arrives. We appreciate your patience and regret the inconvenience this situation has caused. Sincerely, Dave Frost Service Manager dfrost@huvaere.com
Have always done good work on my vehicles and would
Have always done good work on my vehicles and would always recommend them to family and friends.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We value your business and recommendation. Our Service Team takes pride in offering good work and care for our customers. Reach out if there is anything else that Dick Huvaere's Richmond Chrysler Dodge Jeep Ram can do for you.