I don’t know how this Ford dealership is still in business. I made the mistake of servicing my 2015 Mustang GT here because it was convenient. Here I am,... over 2 weeks without my car, waiting for a return call to tell me the car is ready for pick up. This dealership has the absolute worst customer service I’ve dealt with my entire life. It is impossible to speak to someone in the service department and good luck getting a return call back when they say they’ll call you back! It takes me on average 5 phone calls to speak to someone in service, to end up them not knowing any status on your car. First sales picks up, then transfers to parts, back to sales, back to parts, then to voicemail. How can you not transfer me when the parts department and service department are literally 5 feet away from each other! I leave voicemails and don’t get any calls back. I ask for the service manager, then tells me he’ll call me back. Once again, I don’t get a call back. The service manager told me over the phone that the car would be done Friday, 10 business days after dropping the car off. I wait for a call all day Friday. I call the service department and can’t get a hold of anyone. So at 5:15pm I just go there to speak to someone in person. They tell me that both the service manager and the technician are gone for the weekend, that my car is not done yet, and that she can’t find any of the paperwork for my service. So the service manager guarantees me Friday pickup and didn’t even have the courtesy to call me saying it would be delayed. She tells me the car will be done the following Monday. On Monday, she tells me the car will be done on Tuesday. It is now Wednesday, and I still have yet to get any update on my car. They want to charge me $1450+ for a job that should be covered under warranty because my car has an exhaust system. It has absolutely nothing to do with a camshaft phaser going bad. What I want to know is what is really going on at the service department. Obviously no one knows how to communicate with their customers, let alone each other, and the technicians have no clue what they’re doing.
the pleasantville ford customer service is solid. However i bought a new ford explorer 2008 from them and it now has transmission issues after 80k miles.... Plus i bought a used 2010 Ford Fusion with 20k miles and now has 54k miles and that has transmission problems. Overall I will not buy a Ford vehicle again. Nothing against the dealership. But the vehicles I bought both have problems. . That shouldn't happen so early in both vehicles life span. Dont buy Ford Vehicles.
An excellent dealership providing attention to customer service, followup and customer care.