Star Ford Rentals

We live an hour away from Streator and Starford had the car ready for us to look at and the process was simple and quick. Everyone there was very friendly and they didn’t try to sell us anything we didn’t want which is nice. I would definitely go back and buy a car from them!

Brandon did a wonderful job!! Got me exactly what I asked for and I could not be happier!! Nick did a great job informing me on the fonancial part as well!

My 15 year old son had found a truck at this dealership that he really wanted and after contacting the salesman, Brandon, we were able to come to an agreement on the price and we bought it without my son knowing. Brandon also helped me surprise my son with it, bow and all. I will cherish that moment forever. Brandon and his staff were great to deal with and the purchasing process was simple and quick. We will definitely be purchasing from them again in the near future. I highly recommend this dealership.

I have purchased several cars from Star Ford. Working with Don was an easy process and Nick D. did a great job with the financial part. I know Star Ford will always make sure I get what I am looking for at a price I can afford. I won’t buy from anyone else! Thanks Don and the Star ford team!

It was a very pleasant sale. I went to school with Mike and he was great! I moved home recently and knew that I wanted to purchase my car locally. Mike knew what I wanted and it was pretty much a done deal. Thanks Hags!

BUYER BEWARE We purchased a used 2007 Nissan Murano in April 2018 from Star Ford in Streator, IL. The car they sold us was unsafe to drive on the road. After we purchased the car we took it to a tire shop for a 4 wheel alignment. The shop called me and told me they could not align the back tires because the K-Frame was totally rusted out. The mechanic told me the frame was so rusted out that driving this vehicle was dangerous and the rear end tires could fall off. The only option was to have our mechanic purchase a new K-Frame from Nissan and replace the old one. After it was repaired I called Star Ford and spoke to Nick Benson the general manager. He said they would not pay for any of the repairs because it was purchased “As Is”. I set up a meeting with the owner John Centoni to explain our concerns about the car. I brought the rusted K-Frame assembly for him to see and he stated “it was not necessary”. After insisting he finally did look at it. While we were discussing the problem he said that he could not pay for the repair. I suggested he pays for the parts and I would pay for the labor, again he said “I can’t do that”. I asked him if they inspect used cars before they sell them and he said, ”yes” and that his mechanic must have missed that. If the car was on a lift and inspected properly, it would be impossible to miss the rusted out K-Frame assembly. For Star Ford to sell a vehicle that is not safe is inexcusable and indefensible. If not for the technician at the tire shop this could have ended with an accident or even a possible death. The car should never have been sold to the general public. John stood there, listened, but did not respond to me. After 42 years in the service business I have learned that every successful business in the United States emphasizes two things, “Safety Is Job One” and “Customer Satisfaction”. Clearly, Star Ford does not believe in either.

I have not purchased a car in years, and was not looking forward to the process based on previous experiences. I finally set foot in the dealership after searching online for weeks, with a pretty strong idea of what I wanted and how much I was willing to spend. When I got there, I saw my intended purchase and it wasn't exactly what I needed. I left uncertain of what to do next. But the salesman had listened to me, and after checking in with me throughout the week, found me a different vehicle that perfectly fit my needs. I made the decision that day,and the process was quick and painless. He even delivered the car to my home and checked in again a few days later to make sure I was happy with my purchase. This was by far the best customer service I've experienced in a very long time. I would absolutely recommend this dealership and Nick to anyone in search of their next vehicle.

I have been a customer with Star ford for many years and they have always gone above and beyond to help our experience amazing! A special Thank You to Brandon Urbance for all that he has done for me and my family!!

Don was able to help me find a vehicle that best suited my lifestyle at a reasonable price. He is both personable and knowledgeable! Nick and Don made my switching vehicles experience a breeze! Although we worked mostly with Don, Mike welcomed us into the dealership with a smile! All around I have good compliments to offer.

Don was able to find several trucks in the color we wanted. We narrowed it down to the features we wanted and didnt want. Got a call the next day that it ws available how we wanted it. Had the truck in our garage by the end of the week.