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Reviews

Average Ratings

3.7
20 lifetime reviews.
  • THE GREAT PEOPLE AT NAPLETON IN BOURBONNAIS, IL

    WE HAVE BEEN CUSTOMERS AT THE NAPLETON DEALERSHIP IN BOURBONNAIS FOR OVER 6 YEARS. WE HAVE JUST BOUGHT OUR 5TH CAR FROM THEM. WE HAVE FOUND THEIR ...


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    WE HAVE BEEN CUSTOMERS AT THE NAPLETON DEALERSHIP IN BOURBONNAIS FOR OVER 6 YEARS. WE HAVE JUST BOUGHT OUR 5TH CAR FROM THEM. WE HAVE FOUND THEIR SALES STAFF TO BE FAIR, HONEST & EASY TO DEAL WITH. THEIR SERVICE DEPT. HAS BEEN THERE FOR US IN EVERY WAY. IF WE'VE HAD A PROBLEM WITH A CAR, IT WAS TAKEN CARE OF RIGHT AWAY. THEIR SHOWROOM & SERVICE DEPT. ARE CLEAN & WELL CARED FOR. A GREAT DEALERSHIP TO DO BUSINESS WITH.. WHEN WE ARE READY FOR OUR NEXT CAR, IT WILL COME FROM NAPLETON. .

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Napleton

    I dealt with Micah. He was very easy and pleasant to work with. Not a pushy salesman. I felt very good about purchasing a car from him. Everyon...


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    I dealt with Micah. He was very easy and pleasant to work with. Not a pushy salesman. I felt very good about purchasing a car from him. Everyone at Napleton was very nice

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Very Happy Car Buyer

    My Fiance and I have been car shopping for a long time. We actually walked out of a dealership away from a car I loved because of the awful salesm...


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    My Fiance and I have been car shopping for a long time. We actually walked out of a dealership away from a car I loved because of the awful salesman! We drove a long way down to Bourbonnais to test drive a car. We were so impressed with the staff at Napelton! Such a great experience overall! We had done our homework and knew what we wanted. We walked away with a new car and a very good feeling overall. The staff was a pleasure to work with very forward and honest! All our cars from now on will be bought at Napleton Auto Werks Bourbonnais ! Well worth the hour and a half drive each way!! Thank you!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • pathetic

    I was preapproved and treated fairly until they seen I was black and then it went to I'm not approved for something I already was and they acted l...


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    I was preapproved and treated fairly until they seen I was black and then it went to I'm not approved for something I already was and they acted like I had a disease or something but I expected nothing less in bourbanis il......not approved I make $2800 a month after taxes smh just shameful

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Jeep Liberty

    Craig Taheny was my sales person. He made my buying experience a breeze. I had lots of other dealers vying to get me to purchase from them. I expl...


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    Craig Taheny was my sales person. He made my buying experience a breeze. I had lots of other dealers vying to get me to purchase from them. I explained my situation to him and he was very patient with me. He drove the car to my home for a test drive and to appraise my trade-in. Maybe I've been out of touch in the car-buying experience, but I didn't know dealers would bring the car to your home or anywhere! I call that customer service to the utmost. Daisy was very helpful, also. Kudos to the whole crowd of yall at Napleton Autowerks! I remain...a satisfied customer!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Insulting Customer Service

    My father and I visited Napelton on Sat 12-27-14 to purchase a 2002 GMC Envoy XL- cash. We took it for a test drive and noticed a "rowing" sound i...

    Dealer Response

    We apologize for the miscommunication. At Napleton Autowerks we always strive to go the extra mile to make sure all parties understand and accept ...


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    My father and I visited Napelton on Sat 12-27-14 to purchase a 2002 GMC Envoy XL- cash. We took it for a test drive and noticed a "rowing" sound in the tire. The salesman thought it may be from the truck sitting for a long period of time and after it warmed up, it would go away. It didn't. We returned to the showroom after the test drive to discuss price. The salesman tried to include the cost the dealer incurs to inspect the vehicle upon intake, really? Who does that. We made an offer and the manager countered and we accepted. Before we closed the deal, we expressed concern, again, about the tire. We asked if the service dept could just take a look at it before we made the sale final just to be sure it was ok. The manager flat out refused! Stating that he wasn't aware we wanted them to look at it and for the price we were getting it for, he just couldn't do it. Then offered to sell it to us for $600 more than the agreed upon price and the service dept could look at it. What a joke! I will never buy a vehicle from this dealership. Ridiculous and insulting. My cash will be spent better elsewhere.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We apologize for the miscommunication. At Napleton Autowerks we always strive to go the extra mile to make sure all parties understand and accept the terms of a sale. We believe that the best way to build a relationship with our customers is to be transparent in all of our transactions!


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  • AWESOME

    The best experience EVER!!! Very friendly, honest and helpful!!! Thank you Joe, Craig and everyone for taking such good care to make sure my 16yr ...


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    The best experience EVER!!! Very friendly, honest and helpful!!! Thank you Joe, Craig and everyone for taking such good care to make sure my 16yr old first car was safe and reliable.. No more shopping around..just heading straight to Napleton for future cars!!!!!!!!!!!!!!!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • AWESOME!!!!!!!!!!!!!!!!!

    Most friendly, honest and helpful staff. Went above and beyond what I expected!!!!!!! Cannot thank them enough for all their help


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    Most friendly, honest and helpful staff. Went above and beyond what I expected!!!!!!! Cannot thank them enough for all their help

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • great customer service

    Doug was great. He took the time to really understand what I was looking for and help me find it. He even helped set up the sync for not only my p...


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    Doug was great. He took the time to really understand what I was looking for and help me find it. He even helped set up the sync for not only my phone but also my wife's. Low pressure but Great Service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • great experience

    I bought a brand new mazda today. Since this is the first new car I have ever bought I was fearing the worst. I worked with the internet departmen...


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    I bought a brand new mazda today. Since this is the first new car I have ever bought I was fearing the worst. I worked with the internet department, Daisy was so helpful. I will be back for my next car

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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