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Blown engine like all of the other 2.0 engines
Service manager is not up front and honest she will tell you one thing and the next thing you she will tell you that you must of misunderstood her. Wait three weeks for a long block and gaskets and then they tell you they can’t get to it for another two weeks because they are so busy. Well stop selling people these cars knowing full well that there is a good possibility that they are going to blow up. Don’t believe me check the recalls. It’s been three years and they are still selling them
Dear Eram7, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to firstname.lastname@example.org with any further comments, concerns, or suggestions you wish to share. We will love to make things right if you give us another chance.
Key Hyundai of Milford
Customer Service is poor. Do not leave anything in your car while it is being serviced or it WILL BE STOLEN. Management sides with the employees.
No show “Twice”
Scheduled two appointments to look at and test drive a new Santa Fe. Left sitting outside dealership for 40 mins. I had an appointment. No one came out to meet me. They haunted me with calls Afterward to make things right. Promised a test drive from home. They never showed or called. After an hour of waiting at home I made my decision about key Hyundai. If this is how they handle a sale, how will they handle any questions or service I may need after a purchase??? Do yourself a favor and look elsewhere. Hyundai’s are subpar to the Japanese cars anyway. Way overpriced. All of these 5 star rating have to be false. That’s what they train salespeople to do in their downtime.
Mr New car buyer
My wife went to dealership and was told someone would be “right out”. Nobody came out, and no contact until she was already home 57 mins later. Then yesterday waited for Sam from key Hyundai to bring vehicle by for my wife to test drive (2 o’clock appt). Waited 45 mins, no-show, no call, no contact since. I guess our business isn’t that important to key Hyundai.. what a joke!!
Unproffesional Scam Artists
Bought a brand new car here in September of 2018. The experience from start to finish just wasn't very good but I didn't care enough that I was going to write a review. Then, in November, the car was hit and totaled. After the whole process I found out I was getting reimbursed for a warranty that was on the car. I was extremely confused because I never purchased or knew of any such warranty. Come to find out on the paperwork there was a 2500 dollar charge for an extended warranty I was never told anything about. The finance guy nor any sales person ever asked me or mentioned anything about an extended warranty. My sales consultant was very unprofessional for two reasons. The first being that before we went on a test drive, he went to place the dealer plate in the back seat and hit it up against the door jam chipping the paint. He just said "sorry." I didn't care enough at the time because it was the only black manual elentra sport in the state so I wasn't waiting for another one. Then at the end of our transaction, he asked for my phone and secretly tried to give himself a 5 star review on some website Key Hyundai uses. When I realized what he was doing I snatched my phone back and then he begged me to give him 5 stars or he could lose his job. Lastly when I traded in my old car, the title was in my Mother's name and they wanted me to forge her signature to save time. It took them 2 weeks to get my registration in order and when I had an appointment they still weren't ready and I drove an hour for nothing. Yeah so overall just not a pleasant experience.
Horrible experience!!! Horrible sales people!!!! Pushy!!!! By far the worst dealership in Connecticut!!!
Rude, lying, misleading and PUSHY
Before I even got behind the wheel for my test drive, the salesman pushed me to apply for financing. I'd told him we weren't settled on that car. Day of test, I'm lead to believe I'll get close to 2K for my tradein, and they'll modify the new anyway I need. Day we go to negotiate? 500 for tradein, they come at me quoting MSRP and won't budge. They say I'm not working with them bc I won't discuss financing and my down payment. They're separate things!!! But they wouldn't budge on any prices. Too bad, they lost my sale. It went to Danbury Hyundai who beat out Key by 1500 ALL DONE BY PHONE.