As always we had a good experience with Chevy. I had an oil change done and tire rotation. They always give me a ride to work and pick me up when my vehicle is ready. The driver is very nice and the customer service was great as well.
Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
I set an appointment to have warranty work done at the same time I needed an oil change. When I brought it in, the warranty repair on my door seal weather strip was ?fixed? by using double sided tape to repair a factory defect tear. Rather than replacing the whole strip. After having my truck for 4 hours they couldn?t even look at the issue of my heated/cool seats. The service advisor told me to bring it back and they would give me a loaner next week but he needed to verify one was available and needed to call me to confirm appointment. I never got a call. I took my truck to another dealership to fix the warranty repair. They ordered the weather strip, and had the seat resolved in 5 minutes. This was the second time I dealt with this situation. The first was a recall on the truck. Again I scheduled the repair at the same time of an oil change. After being charged $80 for the oil change they told me that they needed to order the recall part and I needed to bring it back in. Why did I set the appointment? You should know what part you need for the recall. I will never take a car there again.
Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (877) 623-2166 to discuss your concerns, as your satisfaction is of utmost importance to us.
Caleb did a great job on getting me into my Mitsubishi He is very polite and not pushy,which is great!!! Very down to earth Thanks Caleb!!!
Hi, we're happy you found our staff to be so supportive during your experience here at Edwards Chevrolet Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!
Awful employees. Horrible service. I would not recommend that anyone goes to this dealership. You will regret it immediately upon your arrival. They messed so many things on my car and never fixed them. Omar and Jessica in service are extremely rude and unprofessional.
Awesome place to work with!
Friendly staff. No run around. They were able to work with my horrible credit. They also provided me with comfort and a casual setting.
It was awesome , the personal were very helpful and hospitable.
Everything went smoothly and quicker than any other time I've ever purchased a vehicle.
very pleased with the work and with the staff there. facility is nice, i'm just used to the other one and will take a time or two to get used to. I will recommend Edwards service to all I know.
Quality work and the truck came out looking great!!
Retired Mom, Grandmother and Great grandmother
Randy was the best. Very pleasant and was very willing to work with us. Bryan in the financial office was also very helpful. I would come back again if I were interested in buying another car. I will recommend to others that they visit Randy.