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Reviews

Average Ratings

4.9
111 lifetime reviews.
  • Professional, friendly and courteous staff

    It continues to be a pleasure to come to Royal for service. It is clearly demonstrated that they truly appreciate your business and create a very ...

    Dealer Response

    We appreciate you for letting others know about your experience at Royal Buick GMC, Craig. If you ever need anything in the future, please don't h...


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    It continues to be a pleasure to come to Royal for service. It is clearly demonstrated that they truly appreciate your business and create a very comfortable atmosphere.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We appreciate you for letting others know about your experience at Royal Buick GMC, Craig. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Engle Osstdyk - GM


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  • Great Experience

    Chris was great! I went for a test drive and then reviewed all my options with Chris. He was very helpful and transparent. No pressure at all thro...


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    Chris was great! I went for a test drive and then reviewed all my options with Chris. He was very helpful and transparent. No pressure at all throughout the process. Royal is a nice small dealership with great Customer Service. I highly recommend Royal to anyone who's looking for a new car.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • His and Hers! Who would have thought?

    We came in for a Suburban and left with the Suburban for my husband and an Encore for me! The whole process was quick and painless. We love dea...


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    We came in for a Suburban and left with the Suburban for my husband and an Encore for me! The whole process was quick and painless. We love dealing with Royal and Lucas Curcio was a pleasure to work with. Kudos to all.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • PLEASANT SETTING, COURTEOUS SERVICE, PROFESSIONAL

    PLEASANT SETTING, COURTEOUS SERVICE, PROFESSIONAL !


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    PLEASANT SETTING, COURTEOUS SERVICE, PROFESSIONAL !

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Dealership!

    Last week my family purchased our fourth vehicle from Royal. For the past seven years we have been using Royal simply because of the quality of s...


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    Last week my family purchased our fourth vehicle from Royal. For the past seven years we have been using Royal simply because of the quality of service you get from everyone that works there. We live near two other GMC dealerships, however we drive 45 minutes to go to Royal. Brian Chase (salesman) goes above and beyond, and makes the car buying experience very simple and worry free. Brian's attention to detail is impeccable. My family can not thank everyone at Royal enough!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Leased Terrian 2016

    salesman and dealer service for lease process was great - very happy with my new 2016 Terrain -


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    salesman and dealer service for lease process was great - very happy with my new 2016 Terrain -

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service and comfortable waiting area

    Everybody is always pleasant and efficient. The waiting times are short and always completed to my satisfaction. This is my 2nd car from this deal...

    Dealer Response

    Thank you for leaving us this great review, Catherine. We are very happy to hear that we could provide you with a second car buying experience tha...


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    Everybody is always pleasant and efficient. The waiting times are short and always completed to my satisfaction. This is my 2nd car from this dealer and I would go back again.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for leaving us this great review, Catherine. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Engle Oostdyk - GM


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  • excellent service. never a waiting period from the

    always a pleasant experience. everyone is friendly and helpful. they explain everything clearly the service center is very clean and hospitable.

    Dealer Response

    Margaretha, thank you for using our service department and the kind words about Royal Buick GMC Sussex. We plan to continue giving great customer ...


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    always a pleasant experience. everyone is friendly and helpful. they explain everything clearly the service center is very clean and hospitable.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Margaretha, thank you for using our service department and the kind words about Royal Buick GMC Sussex. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Don't hesitate to ask if there is anything else we can do to help you. Sincerely, Engle Oostdyk - GM


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  • Always Professional service in at a 5 star dealer

    This dealer treats you with respect and demonstrates they appreciate your business. They don't pressure you to buy un needed services. Service is ...

    Dealer Response

    Thank you for the excellent review, Craig! It is great to know that we could provide you with pressure-free and knowledgeable service. Please feel...


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    This dealer treats you with respect and demonstrates they appreciate your business. They don't pressure you to buy un needed services. Service is also done on time.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the excellent review, Craig! It is great to know that we could provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials. Sincerely, Engle Oostdyk - GM


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  • Royal Buick is the best !

    Very professional staff, Great customer service, the work being performed is explained clearly, the waiting area is very comfortable as well.


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    Very professional staff, Great customer service, the work being performed is explained clearly, the waiting area is very comfortable as well.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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