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This dealership had two used 2019 Ford Escapes advertised for sale on their website with a cash list price on each for $17,250. Great price. I called the... sales department and a salesperson named Colby confirmed the price and availability of the vehicles. Went to the dealership test drove one and wanted to buy. Colby started the paperwork but came back and told me I could not buy the vehicle unless I financed it with the dealership and the price to buy was $21,700. I told him I could get my own financing and that I wanted the vehicle for the listed price. He said I could not do that. Sales manager named John came over and told me their was no cash price on the vehicle and I could not have it for the advertised price of $17,250. I told him that was baiting and he refused to give me his business card and would not give me his name. He continued to argue with me that there was no way he was selling a new car (which it was not new and listed as used with over 3,000 miles) for the advertised price of $17,250. He proceeded to follow me out the door still ranting about me being ridiculous if I thought he was going to sell me that car for that price. I recommend staying away from this dealership. They are unprofessional and will rob you if you allow it. Next day the price on the vehicle was changed to $21,500. I have screen shots of the ads and can prove everything in this review.
My experience was 5 star from Ryan Feola. He really gets hospitality service. His communication throughout the process was just outstanding. He took the... time to truly understand my wants and needs. At no time did he come off anyway but truly caring about my experience. Ryan completely understands the client will have many questions and took the time to explain in detail. I was completely satisfied
Thank you for the 5-Star review, Nate! Your feedback is much appreciated by the team here!
Overall excellent experience at Preston. Ryan and Anthony were extremely helpful and knowledgeable. They made the process simple for me and helped me make... the right choice. I'm very happy with my purchase!
Thanks for the great review Julie! We sure do appreciate the business. Let us know if you need anything in the future! Don't forget to come back to us... for Service- we have an amazing team in service as well!
I really appreciate the service that Ryan feola gave me a very good salesman he sold me that car in 5 minutes. He's a real go-getter I honestly can't... say enough good about him very good gentleman.
I was shopping on Car Guru and called Ryan Feola, about the car I was looking at. I told him that I would be up in an hour. When I got there, he was... waiting for me with the plate all ready to take a test drive. Before hand, he also showed me another that was closer to the end of my price range, but had less miles. We test drove both, he shared the differences of the two cars etc. Very easy to talk to, business and casual conversation. Like a salesman he wanted to make a sale, but wanted to make sure that I was happy with the purchase. He and Anthony Oliva worked the sale both ways, with a trade and without to make sure that I was comfortable with what payment I chose. Not sure if I got a great deal, nor is that a factor now, because to find a customer service rep that loves what he does, has a great personality and will make sure you are happy.... that is worth more! I'll definitely send business his way, and will go see him again. Thanks again Ryan, it was nice meeting you and purchasing the car from you.
Ryan was so helpful in accommodating my expectations. He worked until he found that perfect car and deal for my needs. I had a great experience.
Ryan was incredibly helpful and very personable! He did not stop until I got what I needed. Buying a new car can be a bit of a headache, but he made... it an enjoyable experience. He is fantastic at what he does and you know he enjoys it, too! I am thrilled with my purchase and I would absolutely recommend.
Ryan did not stop until he could give me the best deal! He is amazing and the nicest person!!!! I would go to him over and over again!!!! :) thank you... so much again, Ryan for an amazing car! you are the BEST!!!!??????????????
These guys were great. Amazing knowledge of the products, incredibly helpful and personable. Answered all my questions, helped set me up with financing... and found the exact color and model I was looking for. Really nice experience.
Ryan is persistent and relentless in selling you the vehicle that you want. He is so amazing to work with and finds what you are looking for. If you don't... like a vehicle he keeps looking. Very personable and approachable. Speaks to you as a person, not his next sale. Thank you Ryan for all your help and making me happy beyond belief!