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Used 866-455-7944 Email Dealer
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Reviews

Average Ratings

4.2
Average based on 88 reviews.
  • Great customer service and sales representatives

    Our overall experience with Baxter was excellent, everyone we encountered was down to earth and very helpful. Dan was on the phone with my husband...

    Dealer Response

    Thank you for taking a few minutes to share your experience with our team here at Baxter Ford. We take customer satisfaction very seriously and I ...


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    Our overall experience with Baxter was excellent, everyone we encountered was down to earth and very helpful. Dan was on the phone with my husband Thursday evening for 45 minutes looking up cars on the lot and background information that fit our budget and needs. He was very patient and sincere in helping us. We came into Baxter the next night and looked at the cars he spoke of, and found one we liked. We got to take a ford explorer home for the night and test it out to see if we really liked it, and we were very pleased! Saturday we went in and bought the car with great ease and a lot of really nice people helping with all of our needs. We were there for about three hours waiting to finish up with all the paperwork and they detailed the vehicle and filled up with gas. As we waited, in the lobby, all the sales people were very nice and it was very clean. They made us feel very comfortable. In short Dan was great, thanks for making buying a car easy!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking a few minutes to share your experience with our team here at Baxter Ford. We take customer satisfaction very seriously and I am pleased to hear that we were able to help you and your husband get into a new vehicle that was perfect for your lifestyle and your budget. I hope you two enjoy it for many years to come. Thank you for your business, Steve Oliver, General Sales Manager.


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  • Auto purchase, Baxter Dealership

    We worked with Kurt Rinke to purchase our vehicle. We found him to be professional, knowledgeable and interested in securing our business. He insu...

    Dealer Response

    Thank you for sharing positive reviews of our staff and service, David and Mary. Congratulations on your new vehicle!


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    We worked with Kurt Rinke to purchase our vehicle. We found him to be professional, knowledgeable and interested in securing our business. He insured that purchasing our 4runner was easy and without problems. We would highly recommend him and the Baxter dealership for future purchases whether it be for us or other family members. Baxter is fortunate to have him as their employee. This positive experience will be shared with friends and other interested parties. Thanks again to Kurt. We appreciate all your hard work and efforts.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing positive reviews of our staff and service, David and Mary. Congratulations on your new vehicle!


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  • Dave B is the bomb!

    Dave helped me find just what I wanted. When they didn't have what I wanted at the Baxter there, he went all the way to a Baxter in Lincoln to get...

    Dealer Response

    Dave is pretty great, isn't he? Congratulations on your purchase!


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    Dave helped me find just what I wanted. When they didn't have what I wanted at the Baxter there, he went all the way to a Baxter in Lincoln to get what I wanted. He wanted me to be happy with with my purchased so he made sure I had what I wanted. He also made sure I understood the whole process during buying the car. I appreciate his no pressure tactics and the way he explains everything. Thanks David Brock! You're the best!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dave is pretty great, isn't he? Congratulations on your purchase!


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  • Truck buyer

    Baxter Ford was wonderful to deal with. They were friendly, helpful, and knowledgable. We will be lifelong customers. Dave Moody and the whole t...


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    Baxter Ford was wonderful to deal with. They were friendly, helpful, and knowledgable. We will be lifelong customers. Dave Moody and the whole team were excellent to work with!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Samuel

    Salesman Dave was outstanding. Got a great dea!! They worked with us on the price and Dave was very helpful and personable.


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    Salesman Dave was outstanding. Got a great dea!! They worked with us on the price and Dave was very helpful and personable.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Time to up grade

    I like to thank Russell Underwood for all his help. He was very knowledge with all the questions on the vechiles I test drive. And explaining the ...


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    I like to thank Russell Underwood for all his help. He was very knowledge with all the questions on the vechiles I test drive. And explaining the best deals that would work with my busy schedule.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • New Vehicle Purchase

    Bought a new 2016 Expedition from Tim Tolliver. It was a 2.5 hour experience start to finish. The whole team was efficient. Tim did great job coor...

    Dealer Response

    Congratulations on your new 2016 Ford Expedition! Thank you not only for your business, but also for your positive review. I will pass along your ...


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    Bought a new 2016 Expedition from Tim Tolliver. It was a 2.5 hour experience start to finish. The whole team was efficient. Tim did great job coordinating and we received fair trade in and factory discounts. When we picked it up Tim explained all the features and set up our sync system and phone. He is very good. I remain a return customer.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new 2016 Ford Expedition! Thank you not only for your business, but also for your positive review. I will pass along your feedback to Tim. We look forward to helping you again in the future. - Steve Oliver, General Manager


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  • Sorely disappointed

    Although the Salesman (JC) was very friendly, he still has room for improvement of product knowledge. The Sales Manager (JA) offered us a great p...


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    Although the Salesman (JC) was very friendly, he still has room for improvement of product knowledge. The Sales Manager (JA) offered us a great price and agreed that X would happen as part of the sale. When my husband and I went to complete paperwork and take delivery of our Ford Edge on May 21, 2106, X had not been handled. However, it was promised as an after-market installation. With multiple hassles, X finally happened. In the process of getting X, I asked four questions. One was answered, but an additional three questions were posed BECAUSE OF the installation. Those questions were sent to multiple people on June 15 and not a single person has responded yet. Today is June 26. BAXTER Ford claims to "want to be the best Ford dealer in Omaha and the Midwest” and responded to one reviewer with, "We make exceptional customer service a priority and it's great to hear you were treated with nothing less. We hope you're still loving your Ford F-150. Please let us know if you think of any more questions about your truck! -Steve Oliver, General Manager” My questions are ignored. I've seen glimmers of the customer service touted, but it's not consistent in my experience, and it's definitely not worthy of driving 100-miles round trip. Had I known all of this would have happened, or if I had an indication that there would not be resolution a month after the purchase, I'm not convinced the price would have outweighed the frustration. On a brighter note, the Finance Manager, PW, was thorough, efficient, and very helpful.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Would like to thank Ross Kahm

    Thanking Ross Kehm for taking the time to show the model car I came to look at plus a couple other model he thought I might like.

    Dealer Response

    Thank you for taking time to leave a review. I'm glad to hear that Ross helped you look at some cars you were interested in. If there's anything ...


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    Thanking Ross Kehm for taking the time to show the model car I came to look at plus a couple other model he thought I might like.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking time to leave a review. I'm glad to hear that Ross helped you look at some cars you were interested in. If there's anything else i can do for you, please reach out. You can call me at 402-934-5656. -Steve Oliver, General Manager


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  • Thanks for all your help and attention

    Steve, Thanks for your assistance with my Niece as she bought her first car (Jeep). I appreciate you and your team making this an easy process for...

    Dealer Response

    Buying a first car can be exciting. We hope your niece loves her new Jeep! Thanks for taking time to leave a review, we truly appreciate it! -Steve


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    Steve, Thanks for your assistance with my Niece as she bought her first car (Jeep). I appreciate you and your team making this an easy process for her. AJ was very patient and followed through on all that was promised. You have a great team. Thanks much - Paul

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Buying a first car can be exciting. We hope your niece loves her new Jeep! Thanks for taking time to leave a review, we truly appreciate it! -Steve


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