Blaise Alexander Subaru of Muncy

The salesman are cocky I tried to make a deal on used car they laughed at me and lied I don’t think I would buy a car there

The sales consultant was very unprofessional. It took days for him to return emails and he was not honest about work done on the vehicle that I was looking at. Their title and other fees seemed very high. I decided to purchase elsewhere. Would never recommend this dealership.

I had a very disappointing experience with Blaise Alexander Subaru of Muncy. A sales representative told me over the phone that they could offer 1.9% financing on a CPO Subaru Crosstrek, and said he had confirmed this with his sales manager, Jim Redos. I live about three hours away, so before making the trip I specifically called to confirm the vehicle would be held for me and that the 1.9% financing would be honored. I explained that I would be taking a vacation day from work and driving the long distance. They assured me everything was set. When I arrived, I test drove the car and loved it. However, when we began finalizing the deal, sales rep David Walz said he needed to speak with his manager. Jim Redos then came out and informed me that they had made a mistake and could not offer the financing that had been promised. I would have to pay closer to 6% if I wanted this car. I was told the vehicle was part of their sales loaner fleet, and that the financing promotion only applied to service loaner vehicles. Somehow they hadn’t realized this distinction until 15 minutes after my arrival at the dealership. After leaving the dealership, a friend who is a sales rep at a different PA dealership checked their internal system and found that the vehicle was actually listed as part of Blaise Alexander’s service loaner fleet, with a screen shot to back this up. This made Jim’s explanation even more upsetting. What was most frustrating was that no attempt was made to make things right - no discount from MSRP, no concession on warranty pricing, and no other effort to compensate for the error that caused me to take time off work and drive several hours. Not even an apology. I was simply told I could take the vehicle at the higher interest rate or they could try to find another vehicle that would fit my budget. Mistakes happen, but confirming terms with a customer knowing they are making a 6+ hour long round trip and then refusing to honor them or offer any meaningful resolution is beyond unprofessional.

Stella( my STI) was in for service work and the service team (Shawn, Tim, Kira, Brandon and Alexis always take great care of you when you’re in service. They treat you like family and give you honest feedback without trying to sell extra work.

Just recently bought a brand new Outback from them and the whole process was absolutely wonderful. From the moment I stepped in the door the sales staff treated me with respect and understood my wants and needs. Anthony was the salesman and did everything phenomenal. The finance process was also great. Like every dealer they go over extended product and the finance manager Dominik I believe was his name was professional, explained everything in great detail and gave me tons of options to consider. Not once did I feel pushed to take a product or did I feel I was getting ripped off. I declined some of the product and he didn’t try to keep selling everything. I trust Subarus but the computers scare me! The dealership was clean, the managers make you seem like family and you aren’t just a sale. I will definitely recommend all my family and friends to come here and I’ll definitely be back for service. Thank you guys again for making the car buying experience not a pain. I came here due to my best friend recommending me to come. She bought a used rav4 2 years ago and continues to have great service.

BUYER BEWARE, ESPECIALLY IF YOU'RE A WOMAN: After my experience with Blaise Subaru, I will NEVER purchase another vehicle from any of the Blaise dealerships. I bought a used vehicle from them and was told by the salesman they would fix any issues in the first 3 months I owned it, but also that in his experience they'd often fix things for a bit longer than that. We immediately noticed the rear camera was completely fogged on the interior and that a seal on the passenger side front door was broken and made for a VERY noisy ride. Prior to 3 months, we brought in the vehicle and had those issues dealt with, although it took multiple appointments and tons of phone calls. Their service department said they had an issue with getting messages and often it would take a week or two to get a response. During this time, we noticed the car was burning through oil at a rapid rate and asked them to check that. They didn't, they just changed the oil, apparently due to a miscommunication between the service desk and the technicians. At the same time, they told me that it needed new tires and new wheel bearings. When they sold me the car a few months prior, they said it had new tires (it did!). They also told me wheel bearings just give out suddenly and there was no way of knowing beforehand that this would be an issue. They told me I had to do this multi-thousand dollar repair right away because it was incredibly dangerous. I explained they would need to replace the wheel bearings, as it was still within the reasonable service window and the only reason we were past the 3 month mark was because of the communication issues in the service department. At this point my husband started to interact with them and got completely different information. Suddenly, the wheel bearings would be good for another year, and the tires were fine. As for the oil issue, he was told the sales department would need to pay for any additional repairs if we wouldn't and we had to speak with them directly. All of this took ages to deal with because of the communication issues. The good news was my original salesman was now in a management position, so I assumed he would stand by his word. Instead, he called my husband, said he heard we were unhappy with the vehicle we'd had less than 5 months and we could return it, but he'd have to look up the current value of the vehicle first and that's what they'd offer. All we wanted was the vehicle fixed and to get a straight answer about what was actually wrong. We have given up trying to work with them and will be taking the vehicle somewhere else to get serviced. It's too bad they have a monopoly on car dealerships in the area, but next time I buy a car I'll gladly drive 50+ miles to avoid them.

BUYER BEWARE, ESPECIALLY IF YOU'RE A WOMAN: After my experience with Blaise Subaru, I will NEVER purchase another vehicle from any of the Blaise dealerships. I bought a used vehicle from them and was told by the salesman they would fix any issues in the first 3 months I owned it, but also that in his experience they'd often fix things for a bit longer than that. We immediately noticed the rear camera was completely fogged on the interior and that a seal on the passenger side front door was broken and made for a VERY noisy ride. Prior to 3 months, we brought in the vehicle and had those issues dealt with, although it took multiple appointments and tons of phone calls. Their service department said they had an issue with getting messages and often it would take a week or two to get a response. During this time, we noticed the car was burning through oil at a rapid rate and asked them to check that. They didn't, they just changed the oil, apparently due to a miscommunication between the service desk and the technicians. At the same time, they told me that it needed new tires and new wheel bearings. When they sold me the car a few months prior, they said it had new tires (it did!). They also told me wheel bearings just give out suddenly and there was no way of knowing beforehand that this would be an issue. They told me I had to do this multi-thousand dollar repair right away because it was incredibly dangerous. I explained they would need to replace the wheel bearings, as it was still within the reasonable service window and the only reason we were past the 3 month mark was because of the communication issues in the service department. At this point my husband started to interact with them and got completely different information. Suddenly, the wheel bearings would be good for another year, and the tires were fine. As for the oil issue, he was told the sales department would need to pay for any additional repairs if we wouldn't and we had to speak with them directly. All of this took ages to deal with because of the communication issues. The good news was my original salesman was now in a management position, so I assumed he would stand by his word. Instead, he called my husband, said he heard we were unhappy with the vehicle we'd had less than 5 months and we could return it, but he'd have to look up the current value of the vehicle first and that's what they'd offer. All we wanted was the vehicle fixed and to get a straight answer about what was actually wrong. We have given up trying to work with them and will be taking the vehicle somewhere else to get serviced. It's too bad they have a monopoly on car dealerships in the area, but next time I buy a car I'll gladly drive 50+ miles to avoid them.

Overall, my experience was not a good one. I had seen a new used car offered on their website one night and it was exactly what I was looking for. I had more than a three hour drive to get there so I sent a message that I would be there the next day to look at the car. I even called the next morning to confirm I was on the way. I do have to say in fairness that no one confirmed they would hold the car for me. Upon arriving, I found the car had already been sold. However, there was a somewhat similar car that just arrived that morning and had not yet been cleaned up. The car had about 15,000 more miles on it, but the price seemed in line with that aspect. They also knocked off $100 for not changing oil which would have been done if they had time. I was rushed through the paperwork because closing was fast approaching. I was never shown all the adds and credits in detail and in the rush didn't realize the total was more than it should have been. The electronic table top was used to sell warranty insurance and also financing and while most of the information was explained there was a lot of information to look at and I must have gotten some of the numbers wrong. They offered paint job insurance which I did not want and somehow they thought I said yes on it. Total waste of $1000 in my estimation. It was for 7 years but two years of just normal driving would have voided the warranty due to mileage. All in all I spent nearly $2,000 more than I wanted. I should have demanded to see the details before signing. I do not do well driving at night and wanted to leave. The staff was very friendly and accommodating as they should be. The trade in was a 2000 car and all the new electronics in the 2020 model were new to me and there had been no time for a test drive or time to explain what was standard and what was add on. Got lost on the way back home due to road work and detour at a critical juncture and didn't realize I had a gps unit in the car, so I drove almost an extra 75 miles and 2 hours of driving. All in all, if you pay attention and demand all the details you may get a good deal there. Their pricing was within my calculated average gross profit margin for a dealership. That is why I drove that far in the first place.

First time buying a car at a dealership. Worst experience ever first the transmission went they fixed it but also had engine problems it was not resolved. Took it back and the warranty co, refused to fixt it now I have a 40,000 $ pice of crap. I would not recommend them

Marc sold a car to us and was very professional, nice, and answered all our questions.