New 877-438-1175 Dealer Website
Used 877-423-7769 Email Dealer
Service 877-438-1906

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Sales Closed
Service Closed
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 6:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 4:00 PM
Sun Closed
Mon 8:00 AM - 5:00 PM
Tue 8:00 AM - 5:00 PM
Wed 8:00 AM - 5:00 PM
Thu 8:00 AM - 5:00 PM
Fri 8:00 AM - 5:00 PM
Sat 8:00 AM - 12:00 PM
Sun Closed
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Reviews

5.0
Average based on 105 reviews
  • great buying experience from a dealership

    The people at Charles auto were great. The salesman and finance department worked on getting me the best deal possible with a great price and awe...


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    The people at Charles auto were great. The salesman and finance department worked on getting me the best deal possible with a great price and awesome warranty on my car. I would recommend this dealership to someone who would like a great experience. They will get my future business thanks

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Used car buying experience

    Our 2012 Buick Regal GS got totalled. We loved it and wanted another. There was only one listed in Washington State so we went to Cars.com. We fo...


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    Our 2012 Buick Regal GS got totalled. We loved it and wanted another. There was only one listed in Washington State so we went to Cars.com. We found the color and mileage we wanted in Garrettsville, Ohio at Charles Auto Family. Super easy deal. Very fair price. Now the details. We may be old fashioned, but since we were buying a car 2500 miles away, we wanted a dealership that looked trustworthy. Charles fit the bill perfectly. We met Jessica in the Internet department. She was fantastic as were all her associates. There is a lot of extra time to send money and exchange documents. NO PROBLEMS. Finding a transport company was another story for another day. Through many delays, Jessica and Charles Auto were there for us. Today nearly a month after the initial deal, the truck arrived after hours and Jessica was there to insure safe delivery. She even sent several pictures as loading began. FANTASTIC. This 2013 with only 20k miles should last us well into retirement, but if we ever need a newer Chevy or Buick, we'll call Charles Auto Family. Thank you all again. Now it's up to the trucker to get our 2013 GS safely to Olympia, Washington.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Suits my needs

    Always professional and looks after my needs. Do not wish to be contacted!


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    Always professional and looks after my needs. Do not wish to be contacted!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since October 2010

Charles Auto Family has been in business since 1957, giving us many years of experience in serving the area's automotive needs. We are family owned and operated, as well as continuously ranked number one in our zone for customer satisfaction, in both our sales and service departments. Our ultimate goal is your "Complete" Satisfaction during the shopping as well as ownership experience.

"The best deals, from the nicest people in the business"