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Reviews

Average Ratings

5.0
106 lifetime reviews.
  • great buying experience from a dealership

    The people at Charles auto were great. The salesman and finance department worked on getting me the best deal possible with a great price and awe...

    Dealer Response

    George,Thank you for your review .We appreciate your business at Charles Auto Family!


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    The people at Charles auto were great. The salesman and finance department worked on getting me the best deal possible with a great price and awesome warranty on my car. I would recommend this dealership to someone who would like a great experience. They will get my future business thanks

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    George,Thank you for your review .We appreciate your business at Charles Auto Family!


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  • Peggy's new ride!!

    Marc Krysinski and the entire team it took to get my new vehicle ready for my first drive were fabulous. The finance staff had me in and out in no...


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    Marc Krysinski and the entire team it took to get my new vehicle ready for my first drive were fabulous. The finance staff had me in and out in no time, the crew you never see or hear worked like Elfs to have my Equinox waiting for me. This is my second purchase from Charles, and it won't be my last!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Used car buying experience

    Our 2012 Buick Regal GS got totalled. We loved it and wanted another. There was only one listed in Washington State so we went to Cars.com. We fo...

    Dealer Response

    Cindy, Thank you for your review and we appreciate your business at Charles Auto Family!


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    Our 2012 Buick Regal GS got totalled. We loved it and wanted another. There was only one listed in Washington State so we went to Cars.com. We found the color and mileage we wanted in Garrettsville, Ohio at Charles Auto Family. Super easy deal. Very fair price. Now the details. We may be old fashioned, but since we were buying a car 2500 miles away, we wanted a dealership that looked trustworthy. Charles fit the bill perfectly. We met Jessica in the Internet department. She was fantastic as were all her associates. There is a lot of extra time to send money and exchange documents. NO PROBLEMS. Finding a transport company was another story for another day. Through many delays, Jessica and Charles Auto were there for us. Today nearly a month after the initial deal, the truck arrived after hours and Jessica was there to insure safe delivery. She even sent several pictures as loading began. FANTASTIC. This 2013 with only 20k miles should last us well into retirement, but if we ever need a newer Chevy or Buick, we'll call Charles Auto Family. Thank you all again. Now it's up to the trucker to get our 2013 GS safely to Olympia, Washington.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Cindy, Thank you for your review and we appreciate your business at Charles Auto Family!


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  • Suits my needs

    Always professional and looks after my needs. Do not wish to be contacted!


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    Always professional and looks after my needs. Do not wish to be contacted!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great service

    As always great job!! Service was completed in a timely manner. Thanks for the car wash.

    Dealer Response

    Thank you for your review on our service department .If there is anything we can do for you in the future please don't hesitate to ask.


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    As always great job!! Service was completed in a timely manner. Thanks for the car wash.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your review on our service department .If there is anything we can do for you in the future please don't hesitate to ask.


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  • Service done on my Chevy Cruze

    Had to have a oil change and regular service done. While there I had to have a part changed that was covered under warranty. In time to get the p...

    Dealer Response

    Thank you for your business at Charles Auto Family!


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    Had to have a oil change and regular service done. While there I had to have a part changed that was covered under warranty. In time to get the part ordered and get the work done . I was given a loaner so I could get to work and back. Was done in a timely manner and got my car back that evening. Thank you Bob ,Steve and Connie for a job well done.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your business at Charles Auto Family!


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  • Great People!

    Mark did an excellent job getting exactly the truck I wanted. He is also very knowledgeable in the electronics of the trucks!

    Dealer Response

    Daryl, Thank you for you review and your business at Charles Auto Family!


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    Mark did an excellent job getting exactly the truck I wanted. He is also very knowledgeable in the electronics of the trucks!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Daryl, Thank you for you review and your business at Charles Auto Family!


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  • Awesome dealership!

    Car Purchase: The salesman wasn't pushy! He sat in the car and showed me all of the features- was very patient with me and listened to my concern...

    Dealer Response

    Thank you for your business at Charles Auto Family!


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    Car Purchase: The salesman wasn't pushy! He sat in the car and showed me all of the features- was very patient with me and listened to my concerns about price. Service: I was given an appointment at a time convenient for me for my oil change. Had a slowleak in tire and they found the problem and fixed it quickly and inexpensively . I think I found my new dealership!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your business at Charles Auto Family!


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  • Car Buying

    I recently bought a 2014 15 pass. van. The staff is very friendly and helpful. I have been buying vehicles here for several yrs. My only complaint...

    Dealer Response

    Thank you for your review and we appreciate your business at Charles Auto Family!


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    I recently bought a 2014 15 pass. van. The staff is very friendly and helpful. I have been buying vehicles here for several yrs. My only complaint on my recent purchase was that the windshield fluid was not filled, bone dry . Made me wonder what other short cuts the service department made also like if the oil level was correct or if it even had a recent oil change ... Nerveless I am sure was just a over sight but it is the little things that make all the difference. Over all I am very pleased in my recent purchase and would recommend Charles Auto to any one .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your review and we appreciate your business at Charles Auto Family!


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  • New Buying experience and service in the past

    It was slow going at the beginning of buying a car. When the sales person and I finally got going, everything went great. I am totally satisfied w...

    Dealer Response

    Rebecca, Thank you for your review and we appreciate your business at Charles Auto Family!


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    It was slow going at the beginning of buying a car. When the sales person and I finally got going, everything went great. I am totally satisfied with my purchase and would definitely buy from the sales person again. He was fantastic and very caring and knew all about the vehicle and explained it well to me. This is my third car from this dealership and will buy here again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Rebecca, Thank you for your review and we appreciate your business at Charles Auto Family!


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