Ford of Branford

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
181 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    May 26, 2019

    Amazing, top notch sales team and very transparent. I walked away extremely impressed and with a new vehicle I love! I would recommend to all, no matter... the distance, to visit and buy from Ford of Branford. Car buying can be confusing and frustrating, but the team of Tanner, Tabitha, Rob, and Chris made it easy and enjoyable! Many thanks again to all for a great buying experience.

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    Shopped for a new car
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  • 1.0 out of 5
    February 9, 2019

    They made me wait 17 months to repair the "Exploding Airbag" recall on my Ford Edge. Always coming up with excuses. Then when they actually replaced it... last month, an airbag light came on the dashboard. And the service people actually tried blaming it on the passenger seat claiming that my 3 year olds little boot caused the malfunction and I would have to pay to even have it diagnosed. I've heard negativite things about the owners too. So overall..don't go to Branford Ford. Terrible.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dan, thank you for taking the time to bring this to our attention. Customer service is one of our top priorities, and we are disappointed to learn tha...t you had anything less than a stellar experience with us. Please give us a call at (203) 488-8321 and we will do our best to make this right. We hope to hear from you soon.

  • June 10, 2014

    I called for appt and was given one immediately. The service will take less than one hour.i have always Been completely satisfied with all my business... dealings with the folks at Branford Ford.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for your feedback! We are so happy to hear that you had a great experience! Here at Ford of Branford we always strive to give our cu...stomers the best possible service. Come back and visit us soon!

  • 5.0 out of 5
    August 16, 2017

    Ford of Branford had what I wanted at an amazing price. Seriously, 3-6 grand cheaper than the other dealers in the area. Chris Lonergan was a stellar sales... guy, friendly, knowledgeable and without any of the 'car salesman' stereotype we all know. Even though I had to buy (my old truck died as I pulled into the dealership) I never felt pressured to commit to buying anything, and all the options were laid out clearly. When it came time to work out financing Chris Prevosk did an excellent job finding a good deal for me, and explaining all the options. There was no pressure for any of the usual upsells, and he got me out quickly and efficiently. That said, even though he worked quickly, I never felt rushed. In about a year, when it comes time for my 10k mile service, I plan on making the drive to Branford, even though there are several dealers closer to where I live.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your great review, Mark. We are so happy to hear that our staff took such good care of you. If you have any additional questions... about your new vehicle, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    October 13, 2016

    Smooth transaction. Rob Willard was very helpful. Would purchase there again.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you found our staff so helpful in the purchase of your new vehicle, Wally! Thank you so much for being one of our valued gues...ts and we look forward to your next visit!

  • 5.0 out of 5
    October 3, 2016

    I always get great service from really nice people.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're happy to hear that you're pleased with the service you receive here at Ford of Branford, William! Wishing you a great day until the next time we... meet.

  • 2.0 out of 5
    September 19, 2016

    I was very disappointed. Just had to get air in the tire and figured as long as I was there would get an oil change. Didn't charge me as that was my first... experience with their repair service. I had just got out of dialysis was there about 10:45 am. Got done about 2:00 pm. Going back to where I get my car serviced they give me a ride home and call when my car is done! They come and pick me up! I would however buy another car there but not for repair!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Michael, we appreciate your honest feedback! Your low star-rating has us concerned that there was something more we could have done to make your exper...ience better. If this was the case, please reach out to us at (203) 488-8321 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future.

  • 5.0 out of 5
    August 20, 2016

    They did a good job and it was done in a timely fashion. Every one was friendly and happy.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides! It is great to hear that we were able to go above and beyond your ...expectations and really help you out! We look forward to seeing you again!

  • 5.0 out of 5
    August 8, 2016

    I love this place!! They were very thorough with my newly purchased used car. I had a bunch of questions and they had all the answers!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're glad to hear that our staff was able to provide you with knowledgeable expertise, Margo. Enjoy your new vehicle, and as always, drive safe!

  • 5.0 out of 5
    July 25, 2016

    From the second we arrived to look at some of the trucks that thedealership had, we were given nothing short of the best service that could have been provided.... All who took part in our sale was knowladgable about what their topic, as well as did whatever they coukd to answer any questions or fix any issues that may have happened.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Rocco, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so hap...py to hear that your experience reflected this.

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