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Reviews

Average Ratings

4.8
Average based on 176 reviews
  • Service oil change

    I called for appt and was given one immediately. The service will take less than one hour.i have always Been completely satisfied with all my busi...

    Dealer Response

    Thank you so much for your feedback! We are so happy to hear that you had a great experience! Here at Ford of Branford we always strive to give ou...


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    I called for appt and was given one immediately. The service will take less than one hour.i have always Been completely satisfied with all my business dealings with the folks at Branford Ford.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Thank you so much for your feedback! We are so happy to hear that you had a great experience! Here at Ford of Branford we always strive to give our customers the best possible service. Come back and visit us soon!


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  • Low tire and oil change

    I was very disappointed. Just had to get air in the tire and figured as long as I was there would get an oil change. Didn't charge me as that was ...

    Dealer Response

    Michael, we appreciate your honest feedback! Your low star-rating has us concerned that there was something more we could have done to make your e...


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    I was very disappointed. Just had to get air in the tire and figured as long as I was there would get an oil change. Didn't charge me as that was my first experience with their repair service. I had just got out of dialysis was there about 10:45 am. Got done about 2:00 pm. Going back to where I get my car serviced they give me a ride home and call when my car is done! They come and pick me up! I would however buy another car there but not for repair!

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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    Dealer Response

    Michael, we appreciate your honest feedback! Your low star-rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at (203) 488-8321 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future.


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  • Good repair job.

    They did a good job and it was done in a timely fashion. Every one was friendly and happy.

    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides! It is great to hear that we were able to go above and beyond y...


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    They did a good job and it was done in a timely fashion. Every one was friendly and happy.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!


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  • Now I feel good about owning a Ford

    I love this place!! They were very thorough with my newly purchased used car. I had a bunch of questions and they had all the answers!!

    Dealer Response

    We're glad to hear that our staff was able to provide you with knowledgeable expertise, Margo. Enjoy your new vehicle, and as always, drive safe!


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    I love this place!! They were very thorough with my newly purchased used car. I had a bunch of questions and they had all the answers!!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    We're glad to hear that our staff was able to provide you with knowledgeable expertise, Margo. Enjoy your new vehicle, and as always, drive safe!


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  • Ford of brandford purchase experience

    From the second we arrived to look at some of the trucks that thedealership had, we were given nothing short of the best service that could have b...

    Dealer Response

    Rocco, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so...


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    From the second we arrived to look at some of the trucks that thedealership had, we were given nothing short of the best service that could have been provided. All who took part in our sale was knowladgable about what their topic, as well as did whatever they coukd to answer any questions or fix any issues that may have happened.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Rocco, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.


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  • Branford Ford

    I gave it all 5 stars, but my service call was just my first 3,000 mile checkup, so I don't have anything special to comment on. However, they we...


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    I gave it all 5 stars, but my service call was just my first 3,000 mile checkup, so I don't have anything special to comment on. However, they were very accommodating and did the job within a time frame good for me. I can't say enough about Tanner Litowski, the salesman we dealt with when I bought the car. He was very helpful and totally NOT PUSHY about anything, which made dealing with him comfortable and we were able to ask questions and get good answers. He researched and eventually found the car I'm happy with. Thanks.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Right truck,right place

    I purchased a 2016 f-150. The sales person helped me find the right truck for my needs and price.the rest of the staff made the process fast and e...

    Dealer Response

    Craig, we're so pleased to hear that you like your new F-150! Thank you for taking the time to write this nice review, and we look forward to seei...


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    I purchased a 2016 f-150. The sales person helped me find the right truck for my needs and price.the rest of the staff made the process fast and easy they also explained everything during the pick up of the truck.the salesperson also showed me the new features in the truck and synced my phone to the truck for easy use.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Craig, we're so pleased to hear that you like your new F-150! Thank you for taking the time to write this nice review, and we look forward to seeing you again.


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  • 2013 F-150

    Extremely helpful and friendly staff. Like the way everyone worked as a team. Didn't feel like I was taken advantage of - fair price of vehicl...

    Dealer Response

    Marci, we're very pleased to hear you had a great car-shopping experience with us! Thank you for this nice review, and we look forward to seeing y...


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    Extremely helpful and friendly staff. Like the way everyone worked as a team. Didn't feel like I was taken advantage of - fair price of vehicle and trade. Addressed all concerns and issues.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Marci, we're very pleased to hear you had a great car-shopping experience with us! Thank you for this nice review, and we look forward to seeing you again.


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  • Awesome experience!

    The sales staff met me at the door when I arrived. They were very helpful with any questions I had and we were able to come to an agreement on a n...

    Dealer Response

    Hey Joe! Thank you for this wonderful review and kind recommendation. Enjoy your new truck!


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    The sales staff met me at the door when I arrived. They were very helpful with any questions I had and we were able to come to an agreement on a new F-250 pick up truck. The finance department took care of all the paperwork quickly and explained everything to me so could understand it. Just an overall great experience. I would recommend this dealership to anyone. Great job guys!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hey Joe! Thank you for this wonderful review and kind recommendation. Enjoy your new truck!


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  • Like the car

    2013 Ford Fusion Titanium AWD -certified pre-owned. Delivery ok; second key delivered following week; not activated due to Ford online system be...


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    2013 Ford Fusion Titanium AWD -certified pre-owned. Delivery ok; second key delivered following week; not activated due to Ford online system being down. Car appears to need a wheel alignment; not totally sure if the certified inspection was fully done. Steering pull to right is obvious. Will address this with service when getting the key activated

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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