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I took my truck to Best Ford for service and repairs. After the 3rd time and STILL not fixed and $1600 later, I was frustrated! They claimed to have fix... air box the second time and then they charged me to fix the air box again the 3rd time, to the tune of $300. The labor for all 3 was over $1200. I took the truck to another dealership, it was fixed for $85 and they said this was an easy fix and should of been done in the first of service!
Rhonda, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a... stellar experience here at Best Ford Knox. Please give us a call at (888) 772-2181 if you?d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.
I bought a 2011 Ford Fusion from Randy in January 2017--the car had low pressure in the front tires the day I bought it. They filled them up for me and... said it was "from sitting for a long period of time," and I was on my way. My low tire pressure light came on & I needed to fill the front two tires with air every few weeks after that. I came in today to get my oil changed and have them look at my tires. Mark, the old sales manager told me I could bring it in & have Service look at it a while back, but I have been at college & haven't had a chance until now. The service department said I had a "fresh cut" on my tire which, may or may not be true, I'm not sure. Either way, the tires had issues long before this visit and I was not ready to pay $200+ for a new tire. I spoke with Chris, the current Sales Manager, who took care of the issue for me immediately. I will be in tomorrow to get a new tire put on, free of charge, and am pleased with the way today's visit went! I'm not sure it would have been the same way with Randy and Mark (who, I might add, no longer work there). Thanks Chris!
Wow! The people at Best Ford were FANTASTIC! They worked with me until they could find a vehicle to put me in. Quick to respond to emails, and super friendly.... They even delivered my vehicle to me! If you are thinking about purchasing a new or used vehicle, give Best Ford a shot. You will not be disappointed!
You're very welcome Shannon! We were happy to assist you with your car buying experience. We strive to make each and every Best Ford customer our #1 ...priority! Thanks for your patronage.
Always prompt in scheduling my vehicle. They are considerate in providing transportation for me to and from my job while completing service to my truck.... Great & friendly service team!!
We're pleased to hear everything was completed to your satisfaction, Marlene! As one of our valued customers, we want to sincerely thank you for your ...business and we hope to see you here again down the road!
Chris and the team at Best Ford made our vehicle purchase very simple.
I was there from 12:00PM until slightly after 5:00PM. During the process I told them what I was looking for payment wise, which they said they could meet.... After numerous "offers" the payment kept going up. I finally expressed my displeasure, started to walk out when the manager came to me and said they will meet the payment agreed to. However, I did get a good warrantee and service agreement. Also we were quoted an interest rate which was lower than we ended up with by almost 3 points. I like the truck but do not want to go back and haggle more. If I were to recommend this dealer to a friend and then have them go through what we did, I would be embarrassed. I would however, recommend the sales person and the manager.
Nick and Roxanne were wonderful! They were very helpful with the purchase of my work vehicle!
Thank you for writing this fantastic review and giving our dealership such a high star rating! Safe travels!
We bought this vehicle so that our extended family could ride comfortably to different vacation spots around the United States. Our 2-year-old granddaughter... loves riding in it for any reason and simply calls it "THE VAN" with a mixture of excitement and awe. It meets and exceeds our expectations and we're delighted!
The staff I encountered was friendly, helpful, provided good communication, and were diligent in locating the vehicle I wanted. They did exactly what... they said they would in all aspects of this experience. I was also thrilled to keep it local and would purchase here again.
Great experience. Great service highly recommend. My second car I bought from them.
We're thrilled to hear that we were able to earn your trust in our business, William! Enjoy your new vehicle. We hope to continue to be of service for... many years to come!