Crest Lincoln of Woodbridge

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
299 lifetime reviews.

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  • 5.0 out of 5
    December 14, 2020

    Great place to deal with on my 3rd MKZ wouldn't go anywhere else to purchase or for service never have had a problem dealing with Crest

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    December 13, 2020

    I have always been impressed with the sales and service dept of this dealership

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    Came in for service or repair
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  • March 17, 2012

    My MKZ was the second vehicle I purchased from Crest. My fiance has purchased many Lincolns there for his limo business. I have always found the Crest... staff to be honest, knowledgeable, friendly, and always willing to do whatever they can to make the customer happy.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    Dear Sandy, We're so glad you've purchased your vehicles at Crest. We hope to see you back at the dealership soon! ~From your friends at Crest

  • 5.0 out of 5
    December 9, 2020

    Service appointment was a breeze. Pleasant experience. Can?t wait until renovations are complete.

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    Came in for service or repair
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  • 5.0 out of 5
    December 4, 2020

    Steve Knox Is a very good customer service representative and obviously runs a good crew, I received my car in mint condition when they were done... repairing it, He also offered to drop it off Because I had had surgery and I couldn?t drive, So I was very happy about that. Peter Lounsbury

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    Shopped for a new car
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  • 5.0 out of 5
    November 21, 2020

    I used to the pick up and deliver service - on time and courteous driver. Our loaner for the da was a clean 2021 Nautilus. Our Nautilus was in for locating... and eliminating a creaking noise coming from somewhere in the left front. I expected that finding the problem would be an issue but, the mechanics/technicians were able to find the source of the noise and remedy it.

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    Came in for service or repair
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    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 11, 2020

    We have been buying vehicles and having them serviced by Crest Lincoln for close to 30 years and have never had any problems or reasons to bring our business... elsewhere. The Sales team and the Service team always go the extra mile to be sure the customer is thoroughly satisfied.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you, Joan! Your loyalty to Crest means so much to us. We aim to go the extra mile and we're delighted you experienced that about our team yet ag...ain! Thanks for sharing and Happy Thanksgiving!

  • 5.0 out of 5
    November 2, 2020

    We were disappointed that the service personnel was not aware of the extended maintenance agreement that we had purchased with the car. However, it was... our first visit to the dealer.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    We are happy we could make your experience a positive one! As one of our valued customers, we want to sincerely thank you for your business and we hop...e to see you here again down the road!

  • 2.0 out of 5
    October 26, 2020

    This is not same service department or dealership it use to be. It?s not as friendly and caring. No one seems happy anymore. I use to enjoy going up for... service because it was an enjoyable experience. I brought my car in this time for a recall. I had called and made the appointment to have the recall done and to have my back hatch looked at excises it doesn?t always close. I was told it would take only an hour or so, so I said would wait. Well when I got there the service people were like there was no way they could get the car done that quick. It may take hours. So I said forget the back hatch this time and just do the recall. I explained it was the recall for the auto stop and was told yea we know what it is. Well I got my car within an hour and after driving it for a while discovered it was still not fixed. I called and was told I never explained the auto hold. No, it?s because no one listened. Was told to come back and they would look at it again, no kidding. Well I don?t live around the corner so it now has to wait. I do not want anyone else driving me car so I do not want pick up. This is the first time I have had such a bad experience. I could go to Stevens Ford which is only a few. minutes from my home but I always went to Crest because it felt like an old time dealership that cared. No more. Everyone I knew is gone. Not sure what I will do at this point.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Norman, we know you spoke with Jeff, our Service Manager, this week about this. We are so sorry for the experience you had at Crest and we apprec...iate your candor here. Please know that we want you to experience warmth and professional service whenever you visit Crest and though several of our team members are new to the Crest Family, we take your words to heart and look forward to seeing you at the dealership again so we can give you and your vehicle the treatment you deserve.

  • 5.0 out of 5
    October 26, 2020

    We traveled 2 hours to purchase a Lincoln Navigator from Crest Lincoln. The buying process was quick, easy, and professionally handled by all involved!... Eric Bacon was wonderful to deal with. We hope to have our Navigator for many years, but would definitely make the trip back to Crest to purchase another vehicle in the future.

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    Shopped for a used car
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    Dealer Response

    Dear Elizabeth, this is a wonderful review. Thank you for taking the time to write about your experience at Crest. Eric Bacon is a terrific member of ...our team; we are so pleased you had a good experience with him and our dealership. Safe, healthy travels and we look forward to assisting you in the future should you need it!

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