Sierra Motor Mall

Rectangle 48
Sales 7:30 AM - 7:00 PM
Service 7:30 AM - 5:00 PM

Sierra Motor Mall Hours

Sales

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

7:30 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

7:30 PM - 12:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2018

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.4 out of 5 3.4
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 24, 2018

    It takes days to get in for service. Service people did not listen to concerns. Said other things were the problem when in fact they were not.They did... not fix the problem they caused from a previous visit.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 18, 2018

    Was bringing vehicle in for a checkup and while waiting was just walking through lot. We were in near future thinking of purchasing a vehicle good on... gas and happened to walk by a VW Jetta and it really caught our eye. Howard came out and was very helpful in looking it over a test ride (actually two!) and comparing some other vehicles. He was extremely helpful through whole process. This was our third purchase through a Bill Walsh location and have had great experiences. Thanks to Howard for such great care!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • July 29, 2013

    We had a wonderful experience buying our VW Routan. From the online service to sitting in the chair signing papers.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 23, 2018

    Stressful 2 weeks going on 3.. not willing to deal. Not giving enough for our 2014 escape & wanting Too much for a 2016 Jeep Patriot Shouldn’t have to... have any money down$3000.00 is crazy! Sad to have to drive clear to Chicago to get a deal...

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 10, 2018

    We have purchased 4 vehicles from Sierra Motors (Ottawa, IL) over the last 9 years and have always felt well treated in every aspect. Last week we purchased... a new, 2017 Mazda CX-5 and love the car, the price, and the respectful, friendly service we received. Our salesman James, was exceptional in spending time with me test driving several different models and was very knowledgeable about each car. He helped me weigh the options of each vehicle without being a pushy salesman. He also spent extra time with my husband and I, explaining how all the features and controls in the car operate. He even helped me link my iPhone! I would definitely go back to the same dealer and salesman in the future!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    March 25, 2018

    Needed our first oil change, rotation of tires and also had a recall to take care of on this visit. Very excellent attention to us -- got there a little... early, they took us early. The waiting facility is bright, comfortable and clean. The Sales Manager, George, stopped by and talked with us and before we knew it, our car was done. Thank you!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 3, 2018

    Jim Ceja is wonderful to work with. He is helpful and follows through on what he says he will do. Unfortunately, we suffered a financial crisis and could... not complete the purchase as we wished but when I'm ready to buy, he will be my first call.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 2, 2017

    The sales manager was extremely helpful with getting me into a Jeep Wrangler Unlimited for the payments I wanted and all the other sales people were very... friendly Ive had my oil changed and tire rotated twice now and the service is friendly and fast

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 15, 2017

    I found a truck on their website we wanted. i emailed the dealer to ask if it was available because we live 3 hours away. received 2 emails back saying... it was, did i have a trade in, do we need financing etc. they set up a time at 11 to see it. we drove all tge way there for them to tell us they sold it the night before! no email no phone call nothing. 6 hours on the road for NOTHING! DIDN'T OFFER TO GIVE US GAS MONEY FOR THEIR MISTAKE NOTHING. so mad!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    September 20, 2016

    Amanda did a great job. They no longer had the vehicle I inquired about but she offered to see if she could find one like it. She did and at a lower... price. We were able to get everything done through email or over the phone so all I had to do was sign the papers when I got there. Overall this was the best car buying experience I've had.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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