Sierra Motor Mall Hours
It takes days to get in for service. Service people did not listen to concerns. Said other things were the problem when in fact they were not.They did... not fix the problem they caused from a previous visit.
Was bringing vehicle in for a checkup and while waiting was just walking through lot. We were in near future thinking of purchasing a vehicle good on... gas and happened to walk by a VW Jetta and it really caught our eye. Howard came out and was very helpful in looking it over a test ride (actually two!) and comparing some other vehicles. He was extremely helpful through whole process. This was our third purchase through a Bill Walsh location and have had great experiences. Thanks to Howard for such great care!
We had a wonderful experience buying our VW Routan. From the online service to sitting in the chair signing papers.
Stressful 2 weeks going on 3.. not willing to deal. Not giving enough for our 2014 escape & wanting Too much for a 2016 Jeep Patriot Shouldn’t have to... have any money down$3000.00 is crazy! Sad to have to drive clear to Chicago to get a deal...
We have purchased 4 vehicles from Sierra Motors (Ottawa, IL) over the last 9 years and have always felt well treated in every aspect. Last week we purchased... a new, 2017 Mazda CX-5 and love the car, the price, and the respectful, friendly service we received. Our salesman James, was exceptional in spending time with me test driving several different models and was very knowledgeable about each car. He helped me weigh the options of each vehicle without being a pushy salesman. He also spent extra time with my husband and I, explaining how all the features and controls in the car operate. He even helped me link my iPhone! I would definitely go back to the same dealer and salesman in the future!
Needed our first oil change, rotation of tires and also had a recall to take care of on this visit. Very excellent attention to us -- got there a little... early, they took us early. The waiting facility is bright, comfortable and clean. The Sales Manager, George, stopped by and talked with us and before we knew it, our car was done. Thank you!
Jim Ceja is wonderful to work with. He is helpful and follows through on what he says he will do. Unfortunately, we suffered a financial crisis and could... not complete the purchase as we wished but when I'm ready to buy, he will be my first call.
The sales manager was extremely helpful with getting me into a Jeep Wrangler Unlimited for the payments I wanted and all the other sales people were very... friendly Ive had my oil changed and tire rotated twice now and the service is friendly and fast
I found a truck on their website we wanted. i emailed the dealer to ask if it was available because we live 3 hours away. received 2 emails back saying... it was, did i have a trade in, do we need financing etc. they set up a time at 11 to see it. we drove all tge way there for them to tell us they sold it the night before! no email no phone call nothing. 6 hours on the road for NOTHING! DIDN'T OFFER TO GIVE US GAS MONEY FOR THEIR MISTAKE NOTHING. so mad!
Amanda did a great job. They no longer had the vehicle I inquired about but she offered to see if she could find one like it. She did and at a lower... price. We were able to get everything done through email or over the phone so all I had to do was sign the papers when I got there. Overall this was the best car buying experience I've had.