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Reviews

4.6
Average based on 48 reviews.
  • Great Deal and Service!

    After much on-line reviews and searches, I found a 07 Honda Civic just a few short miles from my home at Nick Abraham Nissan. The attention and se...


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    After much on-line reviews and searches, I found a 07 Honda Civic just a few short miles from my home at Nick Abraham Nissan. The attention and service I recieved, especially from Mr. George Perez, made my purchase a pleasent experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • Horrible customer service, and misinformation.

    Took my 2008 Nissan Rogue to this dealership because the driver side door had broke, and was only working from the inside. After waiting for about...


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    Took my 2008 Nissan Rogue to this dealership because the driver side door had broke, and was only working from the inside. After waiting for about 45 minutes the service rep. came in and told me I needed a new actuator, and that they had to order the part. I was not charged anything for looking at the door,which I thought was strange.When I asked how long it would take he said he couldn't tell me, and he would call. I asked if maybe another dealership would have this part in stock to which he replied "No". I called Nissan North Olmsted, and not only did they HAVE the part, they were surprised that he hadn't even taken the door off. They told me to bring the car In and they would give me a loaner. When they called the next morning, they were happy to tell me my door actually had a recall on it, and the repair was FREE. The service rep. at Nick Abraham Nissan had not even looked at my door, and definitely didn't check for recalls! Needless to say I would stay AWAY from this place! Its almost as if the guy didn't want to do the work! Weird.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Avoid is dealership at all costs

    Purchased a certified used 2009 Sentra Fe+ from dealership in Nov. 2012 with 17000 on the odometer. Since that time it has been returned for repai...

    Dealer Response

    We appreciate your feedback and are sorry you are not happy with your vehicle. However, we offered to pay half your bill and you hung up on us an...


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    Purchased a certified used 2009 Sentra Fe+ from dealership in Nov. 2012 with 17000 on the odometer. Since that time it has been returned for repairs to the hood after it was found to have been damaged in a previous accident that dealership denies knowledge of. Initially agreed to pay for half but after no communication from dealership or body shop during the 2 week odyssey trying to get it scheduled, and then get it back from body shop, I complained and the repair was done at dealership cost. Now, 49000 miles on the car and I am replacing the front suspension one part at a time, initially it was the stabilizer links and now the control arms need to be replaced. The driver side window switch also needs to be replaced. In 1 year, with a car that has not yet traveled 50000 miles the car has had or needs repairs in excess of $1200. I have since purchased my own car fax and indeed the Certified Used car I purchased was in an accident in Oct. 2011 that according to car fax, required the car be towed. When I purchased the car the dealership presented it to me as in Excellent Condition. I have spoken with the dealership numerous times and they deny knowledge of the accident, and further state they do not run Car Fax or any history checks on a Certified used car, even though they provide a Car Fax guarantee. The dealership is willing to invest half the cost of repairs which just happens to be the amount any other garage in Elyria would charge to do the repairs. I do not believe the added cost of purchasing a Nissan Certified vehicle buys you anything. Even with the added cost you should still approach the purchase as if the dealership is going to take advantage of you. I have contacted Nissan USA, they also deny the Car Fax report of previous damage and have since told me it is between me and the dealership, they can offer me no assistance. I have filed a claim against Abraham Nissan with Nissan USA and I further plan on reporting this incident to the BBB as well as exploring my rights with the State Attorney General and the Ohio BMV. I personally will not consider any Abraham car dealership or Nissan Product in the future and I am sincerely unhappy that I ever came into contact with the company or the dealership

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your feedback and are sorry you are not happy with your vehicle. However, we offered to pay half your bill and you hung up on us and did not accept our offer. We also advised you that we only use Nissan parts, not aftermarket parts like the other shops that you got quotes from. And you also have put 30,000 miles on the vehicle since purchasing it and with that comes normal wear and tear. This vehicle was a certified Nissan vehicle and we as the dealer do not decided if it qualifies to be certified, that determination is made by Nissan USA. Therefore, it did pass their requirements to be a certified vehicle.


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